15 years helping Irish businesses
choose better software

What Is Paycom?

For 25 years, Paycom has streamlined businesses and simplified life for employees. Our easy-to-use HR and payroll technology empowers workers by putting crucial information at their fingertips. And thanks to Beti®, those workers now do their own payroll. Beti is an industry-first solution that guides employees to find and fix costly payroll errors before submission.

Who Uses Paycom?

Paycom's single-application software helps companies automate and streamline payroll and HR processes, simplifying the employee life cycle.

Paycom Software - 1
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Reviews of Paycom

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.3
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Brandon
Brandon
Pmo in US
Verified LinkedIn User
Food Production, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

The easy way to manage and view your paycheck and schedule

5.0 2 months ago New

Pros:

The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go

Cons:

I didn't have any dislikes about this product.

Paycom Response

2 months ago

We're grateful you took the time to leave us a review, Brandon! It's great to hear Paycom made accessing your information so convenient!

Stephanie
Sr Vice President, Finance in US
Insurance, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Smoothest implementation ever

5.0 2 weeks ago New

Comments: Overall we are very happy with the product. It was easy to get set up and I find myself looking to use more and more of the fields and options because the reporting is really great! It has been a pretty quick learning curve because the interface is pretty user friendly.

Pros:

The implementation process was quick and fairly straight forward. Our sales person remained on our account as support throughout the implementation process and that was comforting. We had a timeline and we were able to adhere to it and processed our first payroll on time. When we had questions, we received answers quickly by reps that we recognized. The general ledger reporting is also easy to update and customize.

Cons:

We had a couple issues with benefits implementation. It was a little difficult to understand what we were setting up and how it would all flow through. May recommend asking for a benefits specific demo. We also have had to file a few jurisdictions that have cost some extra fees that I didn't think about up front it may be nice to do a review before implementation of what may be needed.

Paycom Response

2 weeks ago

We appreciate your feedback, Stephanie. It's great to hear about your implementation experience with our team! We're happy to know Paycom is making a positive impact on you and your organization! Thank you for the positive review.

Verified Reviewer
Verified LinkedIn User
Printing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Paycom staff don't know their own software to be able to address customer issues

1.0 2 weeks ago New

Comments: Below average on a good day. Send 10 emails and no one can help or acts like they want to help.

Pros:

Reports are pretty good and useful. But you have to train yourself.

Cons:

Customer service is poor. Software is clunky and tons of stuff you don't need. Hope you never need to have an issue fixed. Not one person there knows anything other than to try and upsell you something you don't need.

Paycom Response

last week

Client service is our top priority. We're disappointed to read your review as the experience you're describing does not align with Paycom's standard. Please reach out to our team at [email protected] so we can learn more about your experience.

Nick
Controller in US
Recreational Facilities & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Easy to use and great features

5.0 last month New

Comments: The implementation process was not that bad. The implementation team that we had were very knowledgeable and easy to work with. They answered all our questions and were very hands on with the whole process. The system itself is also fairly easy to use once you figure out where everything is. There is a lot the system can do with a lot of nice features; it just depends on what you want to utilize.

Pros:

We like that we are able to do all the onboarding within the system, so we no longer need to enter the information manually, saves a lot of time. We also like that the employees can put there missed punches and vacation requests right into the system.

Cons:

The vacation accrual policy was a bit tricky to set up the way we wanted it.

Paycom Response

last month

Nick, we're happy to hear how Paycom has streamlined HR and payroll processes for you and your organization! It's also great to know your implementation team was knowledgeable and attentive. We appreciate your review, and thank you for allowing us to serve your organization!

erin
VP, HR in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Happy Paycom User

5.0 6 days ago New

Comments: Overall a great experience and am really happy we made the transition to Paycom last year.

Pros:

The support we've received from the Paycom team has been incredible - from implementation through benefit enrollment and now day to day support, the team has always been reactive, pleasant and truly helpful.

Cons:

Reporting. I would love to see more dynamic, easier to navigate reporting functions. I find the analytics dashboard is not as intuitive as I thought it would be and it's harder to pull data that I fill confident in (turnover is an example). Would love the ability to see executive dashboard reporting that is easy to use and manage.

Paycom Response

5 days ago

We're happy to know you're having such a great experience with our team and service, Erin! It's also great to hear how Paycom has positively impacted you and your organization. We appreciate your feedback and review. Thank you!