Yonyx
What Is Yonyx?
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Who Uses Yonyx?
Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers
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Reviews of Yonyx
Wes
Providing Self-Service to our Dealer Network
Comments: We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.
Pros:
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.
Cons:
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.
Annie
An Insightful Review of Yonyx
Comments: Overall, Yonyx is a great software package that can be used to quickly and easily build decision trees. The user interface is intuitive and easy to use and the analytics and reporting tools provide great insight. The pricing structure can be confusing and the customer support could be improved, but overall Yonyx is a great choice for anyone looking to create decision trees.
Pros:
Yonyx is a great software package that provides an intuitive and powerful platform for creating decision trees. The user interface is easy to use and understand and the ability to quickly build decision trees makes this a great tool for any organization. The built-in analytics and reporting tools are also very useful and provide valuable insights.
Cons:
While Yonyx is a great software package, there are some areas where it could be improved. The pricing structure can be confusing and it is not always clear what services are included in the package. Additionally, the customer support could be improved; the response times can be slow and the resources available are not always helpful.
Yonyx Response
2 months ago
Dear Annie Thank you for your feedback. It helps us constantly improve our service. 1. We have simplified our pricing. Please visit https://corp.yonyx.com/pricing/ 2. Please share an example of customer support that left something to be desired. Please send us an email at support at yonyx dot com Once again, thank you for your feedback and insights!
Victoria
review
Pros:
That it works most of the time on a daily basis
Cons:
That it isn't consistently working well.
Yonyx Response
6 months ago
Dear Victoria We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.
Sandra
Useful Database for tech calls
Comments: Good - I was able to read it and give accurate advice to the customers when they called in with an internet issue
Pros:
Its easy to catalogue instructions which are easy to access during a call to a customerWe can access the instructions to set up a modem or troubleshoot internet issues with the customerThe user can access documents with graphics and text and these can be copied and emailed to the customer
Cons:
A better string search options that looks at the whole text of a document rather than just the titles
Eryn
Easy to use with some glitches
Pros:
I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.
Cons:
Sometimes the software glitches and the script does not show.
