TheraNest

Who Uses TheraNest?

We serve solo practitioners, family counseling centers, mental health agencies, social service organizations, faith-based groups, psychology practices, schools, universities & large therapy practices.

What Is TheraNest?

EHR software with Wiley Planners add-on, Telehealth for online therapy, mobile app, client portal, DSM/ICD codes, progress notes, treatment plans, discharge notes, review & co-sign notes, custom forms.
Billing features: PQRS, claims & ERA/EOB, superbills, credit card service, batch invoice/claims.
Sync with Google/iCal. Voice, text, email reminders.
Tons of reports included: Payroll, Staff Billing, etc.
Unlimited document storage, unlimited support. Try it free.

TheraNest Details

Therapy Brands

https://therapybrands.com/

Founded 2010

TheraNest Software - Multi-Staff Calendar
TheraNest Software - Electronic Billing
TheraNest Software - Therapy Note Templates
TheraNest Software - Client Medical Details
TheraNest Software - The Best Customer Support
TheraNest video
TheraNest Software - Multi-Staff Calendar - thumbnail
TheraNest Software - Electronic Billing - thumbnail
TheraNest Software - Therapy Note Templates - thumbnail
TheraNest Software - Client Medical Details - thumbnail
TheraNest Software - The Best Customer Support - thumbnail

Compare TheraNest with similar products

Starting price

US$39.00/month
US$39.00/month
US$25.00/month
US$44.95/month

Free Version

Free Version Yes
Free Version Yes
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

TheraNest deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

TheraNest Features

  • API
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Decision Support Systems
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • Electronic Payments
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Multi-Location
  • ONC-ATCB Certified
  • Order Entry
  • Records Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Scheduling
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Voice Recognition
  • Workflow Management

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  • Appointment Management
  • Assessment Management
  • Attendance Management
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  • Calendar Management
  • Case Management
  • Certification & Licensing
  • Child Welfare Management
  • Client Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contact Management
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Dashboard Creation
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Forms Management
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Multi-Location
  • Payroll Management
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Volunteer Management
  • Workflow Management

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  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Collections Management
  • Compliance Management
  • Compliance Tracking
  • Credit Card Processing
  • Customer Database
  • Customisable Dashboard
  • Customisable Reports
  • Customisable Templates
  • Document Management
  • Document Storage
  • Document Templates
  • Dunning Management
  • E-Prescribing
  • Electronic Payments
  • Electronic Submission
  • Forms Management
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  • Invoice History
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  • Practice Management
  • Quotes/Estimates
  • Real Time Data
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  • Physician Management
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  • Recurring Appointments
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  • Client Portal
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  • For Mental/Behavioral Health Practices
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TheraNest Reviews

Read all reviews

Overall rating

4.5/5

Average score

Ease of Use 4.4
Customer Service 4.6
Features 4.2
Value for Money 4.4

Review software

Share your experiences with other software buyers.

Write a Review!
Melissa W.
Owner, Therapist
Mental Health Care, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/9/2019

"All-in-one platform that's perfect for my small private practice!"

Comments: My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Pros: It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons: I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Vendor Response

by TheraNest on 23/9/2019

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

  • Reviewer Source 
  • Reviewed on 16/9/2019
Micheal frances S.
Owner
Mental Health Care, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 8/11/2019

"Theranest lies about their customer service"

Comments: From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.

Pros: It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons: Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Vendor Response

by TheraNest on 14/11/2019

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

  • Reviewer Source 
  • Reviewed on 8/11/2019
Loren L.
Clinical Psychologist
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 20/5/2021

"Good EHR that meets most of my needs"

Comments: I have been with them since 2016 and have seen them continue to upgrade and change things to meet the needs of their customers. Not perfect yet so there is still a ways to go, but they do a good job overall.

Pros: I like that it is affordable and enables me to connect with phone, iPad or laptop fairly seamlessly and is easy to do most things I need for my counseling business.

Cons: I would like a better system for progress review and treatment planning and for great customization of notes and forms in general.

  • Reviewer Source 
  • Reviewed on 20/5/2021
Beth A.
owner of private practice and clinician
Medical Practice, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    4 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/7/2020

"Don't do it!!"

Pros: ease of use in terms of scheduling, billing etc. Clearly did not check out customer service.

Cons: The organization obviously does not have the infrastructure to be able to provide timely or useful customer service. It typically takes several days to a week before you hear back and then will likely have to schedule call for another week later. Customer service completely stinks. Other companies like Practice mate etc will answer phone calls and troubleshoot problems when it work for the customer, not when some technician can set up a call. Twice the time alotted for call hasn't been enough and we've needed to finsih call at another time.

Vendor Response

by TheraNest on 28/7/2020

Hi Beth, thank you for your feedback. We do offer different channels of support. While some customers prefer the option to set up a call between their client sessions, we do offer an alternative where you can call in at your convenience (1-800-867-8405; option 2 for support). Scheduled calls are a popular option and can sometimes book out several business days with our Insurance Billing Specialist. But if you have some general questions you are looking for a quick answer to we would recommend giving our 1-800 number a ring.

A member of our Customer Happiness team will reach out to you to see how we can assist you further.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/7/2020
Kristi P.
LPC
Mental Health Care, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 22/4/2021

"Very poor customer service/Never responded to me"

Pros: Ease of use with documentation. It prefills for treatment goals.

Cons: After charging me an insanely high fee for managed billing, they refused to refund the deposit after I canceled the service with no services yet provided. The sales person told me the service would work for me even though I would be doing double the work since my billing platform and appointment scheduling is through a different provider. So paying double and doing double the work is what she thinks should work for me! She was very unprofessional and rude and her supervisor never contacted me to resolve the situation. I’m switching to SimplePractice after 4 years with TheraNest. I’m in a helping profession and wasn’t expecting to be treated so poorly and dismissed after being a loyal customer.

  • Reviewer Source 
  • Reviewed on 22/4/2021