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What Is Lime CRM?

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data.

With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences.

Hosted or on your own server.

Who Uses Lime CRM?

Medium and large enterprises in industries such as Utility, Real Estate, Wholesale and B2B-Sales, Consultancy, Construction, Membership and Machinery.

Lime CRM Software - Lime CRM comes with pre-packaged features depending on your team and role. With solutions for both sales, marketing and customer service, everyone get a comprehensive overview of your customer and  keep all your customer interactions in one place.
Lime CRM Software - With access to all customer data in one place, Lime CRM works as a one-stop shop for your sales team. Stay on top of your pipeline with a visual dashboard presenting your current activities, prospects, and critical KPIs.
Lime CRM Software - Save time and pinpoint the marketing efforts that make a true impact for your prospects and customers. A seamless connection with data in Lime CRM allows you to interact and grow with your audience – building a bridge between marketing and sales.
Lime CRM Software - Upgrade your customer support by connecting all points of communication in one platform. Your customers can pick their preferred channel to contact you. Share customer history and conversations in Lime CRM to create the ultimate customer journey.
Lime CRM Software - The Lime CRM platform offers a range of core features that are always included from the start. On top of that, we implement and customize every Lime CRM solution based on your company's workflows and customer processes.

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Reviews of Lime CRM

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.6
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
33%
4
62%
3
5%
OLGA
finance manager in Finland
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use

5.0 4 years ago

Comments: Lime CRM solved the problem of saving information about clients, as well as setting and performing tasks for working with clients

Pros:

Easy to learn and use. And for administrator is easy to make small changes

Cons:

Customer support works sometimes slowly

Lime Technologies Response

3 years ago

Thank you for reviewing Lime CRM, Olga! We appreciate your feedback and our support team is working hard to solve all incoming requests as soon as possible. Sometimes we need some extra time to dig into issues that can't be solved instantly, but we aim at perfection and will forward your feedback to the support team, so that they can help you even faster in the future! Greetings from your friends at Lime

Joni
Sales manager in Finland
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Pretty ok, online version is problematic

4.0 last year

Comments: Pretty alright. Online version is problematic as people have MAC's.

Pros:

Good CRM functions, like how easy it is to use. Happy that invoicing is possible through the system

Cons:

Online version is not good enough or expensive development costs. Can't add on invoicing there so that's why

Jim
Technical manager in Sweden
Maritime, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

my review

3.0 last year

Comments: We have now control on our products and customers

Pros:

easy to have control on our products and on what customers the products are connected to

Cons:

should be more ad on´s included in standard

Jörgen
CIO in Netherlands
Wholesale, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Malux thoughts on Lime

4.0 last year

Comments: LIME is supporting Malux to maintain a high level of internal and external customer service. Helps us save alot of time and not letting any case fall behind.

Pros:

The customizable product, its owned and developed fully by the same people who sold it. Which can make all the diff when it comes to understanding and meet business needs.

Cons:

The lack of a full experience mobile app. The poor integration with Office 365 and calendar synk. The file viewer gui is to elaborate, and missing preview functions for common formats.

Staffan
Consultant Manager in Sweden
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Lime CRM as an adaptation

4.0 4 years ago

Comments: If and when everybody feels comfortable with working in Lime CRM then we can benefit from the system. We will have the transparecy and sharing of information. We can have customer plans that everybody are comitted to. We can have data as a support for decision making.
We are not there yet, but I feel that we are getting there.

Pros:

First of all, Lime CRM is easy to use. It is is easy to get started and it is easy to select level of mandatory fields. In our organisation we try to keep the mandatory fields to a minimum in order to make it easy to create items and work in Lime CRM. And the quick search is absoulutely marvellous.

Cons:

It is 2021 and still keep it as a desktop application feels a bit obsolete. It should be in the cloud.

Lime Technologies Response

3 years ago

Hi Staffan and thank you for the review. Regarding your feedback about our desktop application, we actually have a web client application that is offered in the cloud. Please reach out to your point of contact at Lime to get to know more about the web client and how you can get started with it! Best regards, your friends at Lime

AnnaLena
Advisor in Sweden
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Lime CRM for managing development projects in different countries

4.0 last year

Comments: We can get reports of our data in more or less any format we want, at the same time as we have a user friendly system for our staff to work with.

Pros:

Lime offered to build a portal for our member organisations, making it possible for us to cooperate and share information on multiple levels. We were in need of quite a lot of customization. The team at Lime was great to work with. They helped us sort out what is really important, and to break free from old habits in our old system.

Cons:

As a non-profit organisation we have limited funds to keep developing the system. Lime did a really good job building a solution for us, but of course there are things we would like to keep developing.

Marie
Regional Manager in Sweden
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Ease of use CRM system

4.0 4 years ago

Comments: I like that the new tab system allows me to find a lot of information about a specific person/company in a easy way. We are mostly using it for keeping track of possible leads and network possibilities we are slowly starting to realise the options for email integrations and what that can help us with.

Pros:

I love that it is easy to use, that you can use it on any device and that it instantly merges with the other information on the plattform. Im looking forward to using the mail integration when we have set that up.

Cons:

Im missing some of the features that are available on the desktop version (pc) that doesn't appear in the web based application. Such as possibility to export my previous events to a excel document.

Lime Technologies Response

3 years ago

Hi Marie and thank you for reviewing Lime CRM! Great to hear that you find it so easy to use and that you have identified new potential areas of use for you and your team. Also, thank you for the feedback about the web client. We are working hard to develop all the functionalities in the web client and hope to have that in place very soon for you. All the best, your friends at Lime

Shane
Sales & Marketing Coordinator in Sweden
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A happy Lime CRM user

5.0 4 years ago

Comments: Lime CRM makes it easier to follow up and renegotiate contracts. It also makes it easy to organize clients into marketing activities and/or event invites.

Pros:

This product is very easy to learn and use. It's a great way to organize and list one's clients. I love the integration we've recently made with GetAccept, an easy and professional way of sending out contracts with e-signature.

Cons:

I wish we could integrate Lime CRM with our hotel booking system Opera, so that we could get the clients' statistics (room nights) into each company profile card smoothly and easily.

Lime Technologies Response

3 years ago

Thank you for the review, Shane! Don't hesitate to reach out to us with a request to integrate Lime CRM with Opera. Even though we don't have a standard integration for it, we often develop new integrations to external systems. Best regards, your friends at Lime

Camilla
COO in Sweden
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Flexible and easy to adjust to our changing needs

5.0 last year

Comments: Control of our customers through all processes, from lead to on- and off boarding and managing the customer throughout the whole process. We manage tickets and document all communication with customers in one place, in Lime.

Pros:

Easy to filter and search. Flexible and easy to adjust to our ever changing needs. We don´t have to build our processes around the system, instead we build the system around our processes.

Cons:

The reporting tool is hard to use and the new import function is not as good as the old one. It is hard to understand and not as flexible as the older version.

Jenny
Distriktsansvarig in Sweden
Performing Arts, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Jennys review

5.0 last year

Comments: Easy to update our customers business and history etc. Easy to access while on the goNice staff at the support. (Although we have changed customer client three times in a year)Things to improve:Easier and more customerfriendly updating of for example Info tilesUpdates about latest updates are not communicated to the clients in the best way.

Pros:

Ease of use while on the go salesThe "To do list"

Cons:

That it has three different softwares for me as an admin to update at : Admin, LISA and Client is too much and LISA doesn't work on my new computor with latest Windows.

Piia
Sales Manager in Finland
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

CRM gives you more efficiency in your daily work

4.0 3 years ago

Comments: Efficient tool to follow business and issues in all levels - partners, suppliers, customers - taking CRM in use has been really good decion. Pricing, volumes, contracts, meeting minutes, todos - all what a sales person could want to support the sales.

Pros:

Easy information sharing and follow up.

Cons:

Sometimes the view is small with important parts, difficult to read easily. But pretty difficult to say what we could like the least as overall CRM is really informative and efficient tool.

Lime Technologies Response

3 years ago

Thank you for the review and for the feedback, Piia! Best wishes, your friends at Lime

Bobby
CRM-ansvarig in Sweden
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Lime CRM

4.0 last year

Comments: All customer relations, contacts and sales are in one place. Also good that all of our events and marketing is connected to each other.

Pros:

Lime CRM is a relative easy product to use and navigate in. It's easy to integrate with third part systems.

Cons:

Feels like some tables could run smoother and faster.

Jon
COO in Norway
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good software, but has some issues which has not been adressed for 2+ years

4.0 last year

Pros:

Nice UI which makes sense, and good support

Cons:

There's a bug that sometimes newly created object can't be found and therefore can't be added or dealt with. This disturbs the workflow as you have to wait for the next day or even later for it to appear.

Jaana
Marketing Coordinator in Finland
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Web client is convenient to use and possibilities on utililizing the CRM have grown among that.

4.0 last year

Comments: Lime CRM is very intuitive and easy to use for the users and web client looks modern.

Pros:

Lime is costantly developing the system, which is an important feature as thing are chancing and moving on.

Cons:

Outlook integration in web client would be crucial.

Daniel
Developer in Sweden
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Customizable Lime CRM

4.0 last year

Pros:

What I like most as a developer is that Lime CRM can be adapted to the business. That it is possible to integrate Lime CRM with other systems such as financial systems. It is also very good that there are APIs that we can use against our self-built systems.

Cons:

Although it is good that there are APIs and that Lime CRM is customizable, I miss more modern ways to build and customize the system. Everything from customizing fields to building templates.Also missing some functions via the APIs.

Jenny
Sales Coordinator in Sweden
Food Production, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Lime CRM

4.0 last year

Pros:

We can run our customers claims and get an easy overview of those.

Cons:

We have not yet finished so we'll see when we get there :)

Karin
Project and service coordinator in Sweden
Medical Devices, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

4.0 last year

Comments: Wery clear how to use and easy to search

Pros:

Easy to use, very clear how to navigate and search

Cons:

Logging in can be a problem for some users as well as problems after updates

Marko
Development Director in Finland
Wholesale, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to setup, eazy to customize and easy to use

5.0 4 years ago

Comments: I would highly recommend at least Lime as a first CRM system. It is very easy to implement, customize and use.

Pros:

"Fastsearch" in excellent, you can find everything that is in system.

Cons:

All the features can´t be used same way in internet version as table version can be used

Lime Technologies Response

3 years ago

Thank you for the review, Marko! We also love the quick search function and use it ourselves every day. Regarding your feedback about our web client, we have done a lot of improvements the past year and the web client can now offer as good as the same features as our desktop client. We hope you appreciate all the improvements that has been made! All the best, your friends at Lime

Shayan
National Sales Coach in Sweden
Oil & Energy, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Lime CRM

4.0 4 years ago

Pros:

Easy to use. Very adaptable to the needs we have in the organization.

Cons:

Sometimes you get a feeling of too much expectation from the consultant at Lime. That they almost promise more than they deliver. But this is if we are really going to be picky with cons

Lime Technologies Response

3 years ago

Thank you for reviewing Lime CRM, Shayan!

Björn
Salesman in Sweden
Environmental Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Lime CRM

4.0 last year

Comments: Good

Pros:

Easy to use and all information i need in one place.

Cons:

Have some bugs. when im useing the searchfield and have to refresh sometimes.

Magnus
Marknadskoordinator in Sweden
Textiles, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Very well thought through

4.0 4 years ago

Comments: We had fairly good order in our old system, but now it's great and getting better :-)

Pros:

It is user friendly and easy to adapt to anyones way of working. That means that I save time and I get the job done!

Cons:

I'm not sure that it is Lime CRM's fault, but two integrations with other systems didn't succeed. We came from Lime Easy and there we had one of the integrations. The other one we had big expectations for, but...

Lime Technologies Response

3 years ago

Thank you for your review, Magnus!

Miikka
Head of sales in Finland
Civil Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

CRM user

5.0 last year

Pros:

Offers, meeting minutes, contactswe use also report tools to see our performance

Cons:

easy to use and stable. Reports are good

Ingela
Ekonom in Sweden
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Limeuser IS

4.0 3 years ago

Comments: One system with all information instead of many as we had before

Pros:

Easy to integrate to other systems. Easy to add new fields when necessary. Good views on each tab that you can filter and see exactly what you want.

Cons:

Sometimes the view is not updating automatically, you have to push a button to update

Lime Technologies Response

3 years ago

Thank you for reviewing Lime CRM, Ingela!

Dan
Sales manager in Sweden
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy, understandable and userfriendly

4.0 last year

Comments: Easy to use and manage. It helps us to maintain cointrol and follow ups on projects/quotations.

Pros:

Easy to search and filter what you are looking for. Also that you can change yur own views

Cons:

1.The design is something to work with regarding the desktop version.2. its not at good thing that CRM limits the number of persons/companies in the overview

Milja
Marketing Director in Finland
Wholesale, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Lime

5.0 4 years ago

Pros:

Lime is very simple to use and you easily find what you looking for.

Cons:

Background system Lisa is not working always as it should - it is not fully reliable.

Lime Technologies Response

3 years ago

Thank you for the review, Milja! We appreciate your feedback and will forward your comments to the ones responsible for LISA. Best wishes, your friends at Lime