15 years helping Irish businesses
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What Is Synchroteam?

Manage mobile workforces efficiently, simplify business processes and optimize costs with Synchroteam field service management (FSM) software.
Synchroteam features tracking, scheduling, dispatch, calendar, job management, reporting, CRM, Time tracking, invoicing and maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks and Zoho.
Create your free trial in <1 min and get organized with our affordable, powerful and customizable field service solution. Live support.

Who Uses Synchroteam?

Synchroteam Field Service Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, & Security.

Synchroteam Software - Schedule
Synchroteam Software - Map
Synchroteam Software - Invoice
Synchroteam Software - Mobile
Synchroteam Software - Connectors

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Reviews of Synchroteam

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.3
Features
4.1
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
56%
4
38%
3
5%
1
2%
Robert
Robert
Owner/Head Tech in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Efficient. Informative. Useful

5.0 7 years ago

Comments: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pros:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Cons:

missing some features, for example can't search by serial number

Synchroteam Response

6 years ago

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Felix
IT Technican in Germany
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy Field service

5.0 last month New

Comments: I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful.

Pros:

An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports. You can create a very professional documentation of your work

Cons:

A few functions are Missing for me: - read-only Text Type at Job Report Templates - Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time) - the designing of own report templates can be a bit difficult. - a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user

Synchroteam Response

last month

Thank you, Felix for reviewing Synchroteam's field service management solution. We are pleased to hear you enjoy the customizable reports. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

Mark
Director in Netherlands
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Synchro team enabled us to optimise our service planning

3.0 last month New

Comments: Good experience. helpdesk responds as expected

Pros:

Easy to create a new user, without any costs

Cons:

there is no dutch helpdesk. Not all our employees are good in the English language.

Synchroteam Response

last month

Thank you, Mark for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped you optimize your service planning. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Rita
Administrator in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One of the best scheduling platforms out there!

5.0 last month New

Comments: I like the platform a lot. I wish we utilized more of the features. and I do wish they integrated with a payroll/HR platform. I'm aware there is an open API but not many payroll platforms have heard of Synchroteam.

Pros:

Scheduling tools & Time management. All of the data for previous calls are saved. The reporting for the service work provided is a great tool we use quite often.

Cons:

Some app issues. The astrict symbol when searching for customers.

Synchroteam Response

last month

Hi Rita - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you feel we are one of the best scheduling platforms. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

Maria
Managing Director in Panama
Facilities Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent field service management and scheduling software

5.0 last month New

Comments: We are very happy with Synchroteam. We were able to do all the setup internally and as new functionalities are added the software keeps getting better.

Pros:

Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business. It also helps us keep track of our field assets.

Cons:

Would like to have a better solutions for recurring jobs that should not be scheduled on weekends.

Synchroteam Response

last month

Thank you, Maria for reviewing Synchroteam's field service management solution. We are pleased to hear that you've been able to customize our software to create reports specific to your business. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.