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FilePro
FilePro Overview:
What Is FilePro?
Fully integrated legal practice management software including document assembly and management, activity based cost capture, conflict checking, time recording, trust and office accounting as well as workflow processes. With FilePro's per-matter pricing structure, you're billed per new matter, not a fixed per user monthly fee. Plus, there are no lock in contracts. FilePro Cloud's promise: adopt a level of cloud that suits your firm. Your choice. Your Data. Your peace of mind.
Who Uses FilePro?
Law firms
Where can FilePro be deployed?
Cloud-based
On-premise
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Starting Price
A$1.00
Per User, Per Month
Free trial
About the vendor
- FilePro
- Founded in 1990
FilePro support
- Phone Support
- Chat
Countries available
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Australia
Languages
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English
Compare with a popular alternative
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FilePro
A$1.00
one-time
Free version
Free trial
4.4 (10)
4.3 (10)
4.5 (10)
VS.
Starting Price
Pricing Options
Ease of Use
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Customer Service
€59.00
month
Free version
Free trial
4.6 (1,687)
4.5 (1,687)
4.7 (1,687)
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Top rated features
Legal Case Management
Time Tracking
Top rated features
Billing & Invoicing
Client Management
Top rated features
Client Management
Document Management
Top rated features
Billing & Invoicing
Time Tracking
Top rated features
Case Notes
Document Management
Top rated features
Billing & Invoicing
Time Tracking
Top rated features
Billing & Invoicing
Legal Case Management
Top rated features
Case Notes
Client Management
Top rated features
Client Management
Document Management
Capterra verified reviews for FilePro
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Overall rating
Based on 10 reviews
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Dominique
CEO and Company Secretary in Australia
Verified LinkedIn User
Legal Services, 2–10 Employees
Used the Software for: 1-5 months
"Donation of FilePro software to Law Access has already made a big difference to our effectiveness"
22 August 2018
As a charity with limited resources, part time staff and many volunteers, we have to work as efficiently as possible. We adopted FilePro software for our casework on 1 July 2018 and have already found it has already greatly improved our efficiency in terms of file management.This means that we can assess pro bono applications and provide assistance to people as quickly and efficiently as possible. It is not only an invaluable tool for us, but helps us provide invaluable outcomes to vulnerable people. Thank you FilePro for donating your software and support to Law Access!
Pros:
Our employees, volunteers and secondees have found FilePro very intuitive to use. With FilePro, we can keep all the information about a matter, including correspondence, file notes, relevant documents, contact information, limitation dates and file review reminders in the one, easily accessible place. At a glance, we can see what the matter is about, where it is at and what needs to be done. Staff and volunteers can also easily access the special templates we have developed as they are automatically attached to new files according to matter type.
Cons:
We are always very busy and we had to allocate some of our limited staffing resources to prepare for implementation. This investment more than paid off. The customer service team at FilePro helped make the transfer from our 4 previous databases to the new system as easy and painless as possible. They responded to our queries quickly and helped us to apply the FilePro system to meet the special needs of our service. This included developing a tailored reporting template for us.
Reviewer Source
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FilePro Response
23 August 2018
Thank you Dominique for your wonderful feedback. All law firms need to maintain their focus on helping their clients and not managing data/forms/processes etc, so we are very pleased that you and your team are already benefiting from the efficiencies delivered by FilePro. Our incredibly dedicated and talented customer service team appreciate your comments too.
Amanda
Office Manager in Australia
Law Practice, 2–10 Employees
Used the Software for: 2+ years
"Don't walk, run over to Filepro Cloud"
16 February 2022
My law firm reached a point where we either needed to buy a new server or look at offsite servers, after meeting with [SENSITIVE CONTENT] and having a chat about our options Filepro Cloud was a great solution!
We moved over to Filepro Cloud in early January and I can honestly say it has been a breeze, I barely had to lift a finger for the transition which was wonderful, it meant I could focus on other tasks instead.
Pros:
Filepro Cloud is everything that you need all in one, you don't need a third party to manage your server as its all included in the price which brings your IT costs down and saves you money
Cons:
No major cons, the team at Filepro are friendly and happy to help with any concerns you have
Reviewer Source
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FilePro Response
21 February 2022
Thank you for the kind feedback Amanda. It is a pleasure working with you and we are excited to be part of the firm's cloud journey. We are also looking forward to sharing more of our innovative cloud offerings, as they evolve in the future.
Jenny
Lawyer in Australia
Law Practice, Self Employed
Used the Software for: 6-12 months
"Unilaterally terminated agreement after $100,000 plus invested"
29 November 2018
They’ve virtually destroyed my business. All staff had to be made redundant. I brought in a top notch staff member specifically to implement FilePro and set up templates. Money flushed down the drain. My only joy is that I will now have time to speak far and wide at legal practice management conferences and lawtech conferences to destroy this business. An angry litigation lawyer with time on her hands is a dangerous thing, FilePro.
Pros:
How can anything be positive when a provider terminates a contract within a year - when I haven’t breached it? They don’t suggest that I did. They’re simply not happy that I’m not happy so they say that concludes the contract and they are refusing to deal with us. No refund. No apology. Not even a phone call to discuss. Letter denies liability and says no further correspondence will be entered into. Next email is blocked. This is a TINY company with a suite in a building in WA. Don’t fall for the fake testimonials or sales hype.
Cons:
Well first, it’s been cancelled!! After I paid for it. Secondly, customer support is a tiny team in a different time zone. Software is not cloud based and has zero mobile functionality. Sales guy misrepresents features of the product. No integration with the bank feed of any bank. We actually switched to Macquarie because sales guy told us we could then have a ‘direct synch’ with Macquarie bank feed. That was a lie. So many misrepresentations. Great intentions. Friendly people. Until you’re out of love with them and then they cut you off.
Reviewer Source
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Jill
Practice Manager in Australia
Legal Services, 11–50 Employees
Used the Software for: 2+ years
"The help desk are amazing!! Always happy to help and able to fix any issues so quickly!"
30 August 2017
Ability to have everything in the one software, Customer Database, Document Creation, Invoicing, General Ledger and matter management all in one !
Pros:
The cost or lack of cost!! The Filepro fee is added to each matter as a disbursement and therefore it is not a cost to us. This combined with a super friendly, accessible and helpful help desk make it a dream.
Cons:
No practice management software is perfect, so sometimes there are features we wish filepro would have. However we find that the developers are always improving the software, therefore if there are ever any issues or improvements we would like we add to the wish list and generally they are part of the next release!!
Reviewer Source
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FilePro Response
31 August 2017
Thank you Jill. We are very proud of our service team so we are glad to hear that you find them amazing too. And yes, our development team get a huge tick for their regular software upgrades that deliver new features sought by our clients. We appreciate your feedback.
Wayne
Programmer/Consultant in US
Computer Software, 2–10 Employees
Used the Software for: 2+ years
"FilePro, the easiest Data Base Program"
11 June 2022
Been using for over 40 years, some distribution
Pros:
Solid design, easily customizable, size is excellent, memory usage is great.
Cons:
Narrow market, price is too high, used to be free when introduced
Reviewer Source
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