Who Uses RMS Hotel?

Small to large sized Hotels, Resorts, Motels, B&B's, Inns and High-end Boutique Hotels.

What Is RMS Hotel?

RMS Hotel is a cloud-based property management and reservation system for full service, limited and self service accommodation businesses. With 35+ years of experience in hospitality technology in over 30 countries, this function rich, easy-to-use system will allow you to drive bookings, increase revenue, streamline operations, communicate with and market to guests, and provide mobile check in/out options.

RMS Hotel Details

RMS

https://www.rmscloud.com/

Founded 1983

RMS Hotel Pricing Overview

RMS Hotel does not have a free version but does offer a free trial. RMS Hotel paid version starts at US$125.00/month.

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Starting Price

US$125.00/month

Pricing Details

$/Room/Month. Please call or contact for details.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

RMS Hotel Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

RMS Hotel Reviews

Showing 5 of 304 reviews

Overall
4.4/5
Ease of Use
4.3/5
Customer Service
4.6/5
Features
4.3/5
Value for Money
4.3/5
Josh R.
Operations Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/8/2019

"WE love RMS and wish we had switched sooner!"

Comments: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros: We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons: Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Vendor Response

by RMS - The Hospitality Cloud on 4/9/2019

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

  • Reviewer Source 
  • Reviewed on 30/8/2019
James V.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 6/8/2019

"Be Patient!"

Comments: The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Pros: Functionality, cloud based. The layout is user friendly.

Cons: The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

  • Reviewer Source 
  • Reviewed on 6/8/2019
Ruth W.
Office Administration
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/6/2020

"Review of Support"

Pros: I like the new features for the Registration Card & the COVID-19 Tracing.
It's also made it easier uploading guest details, photo id etc. Less paper trail.

Cons: When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers.
Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

Vendor Response

by RMS - The Hospitality Cloud on 29/7/2020

Hi Ruth, thanks so much for taking the time to send us your feedback! It's great to hear that you're enjoying the new features and that they are helping you to navigate post-COVID reservations.

RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. We have written a detailed rate article that we hope will help you with managing rates - you can view it here:
https://helpcentre.rmscloud.com/rate-setup/rates-overview

Additionally, you can log a service request and a team member will assist you with your requirements. Thank you again for reviewing the software, every bit of feedback, whether positive or negative, helps us to evolve and refine our functionalities to better serve our clients.

  • Reviewer Source 
  • Reviewed on 27/6/2020
Ron B.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 25/4/2019

"Faulty product with crappy support"

Comments: I have started the selection process for another product because I want proper support.

Pros: It works, as far as direct bookings and Booking.com bookings are concerned.
It synchronises well with Booking.com. we have had no over bookings.

Cons: RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars.
RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country).
Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

Vendor Response

by RMS - The Hospitality Cloud on 11/6/2019

Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you.

The information provided has been escalated with the entire global support team, especially the UK team.

Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team.

We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances.

Best regards,

Peter Ferris
Director of Global Sales & Marketing

  • Reviewer Source 
  • Reviewed on 25/4/2019
Sue H.
Owner
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/6/2020

"Great service"

Comments: Record keeping, financial recording, managing the cabins and cleaning rosters, RMS covers everything.

Pros: We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving.

Cons: At times it can be slow but given the size of our database this is normal.

Vendor Response

by RMS - The Hospitality Cloud on 30/7/2020

Hi Sue! Thank you so much for this wonderful review, we're thrilled to see that RMS is helping your park reach its full potential.

We're continually adapting our software with enhanced features and functionalities to make life easier for property managers. It's great to hear that you've had a good experience so far and we hope that will continue for another 12 years (and beyond)!

  • Reviewer Source 
  • Reviewed on 10/6/2020