Who Uses BugHerd?

BugHerd helps anyone effortlessly collect, manage and act on client website feedback. The ideal tool for Agencies, Designers, Developers, Marketers and Project Managers.

What Is BugHerd?

BugHerd is the world's simplest visual feedback & bug tracker tool for websites. Point & click client feedback, with ZERO project limits.

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1. Pin feedback to webpage elements with the intuitive browser extension.

2. Contextual metadata is automatically added to all pins including; browser, OS, screen size, selector information and more.

3. Task cards are instantly created from feedback, helping you manage your workflow.

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Get started in minutes, with 14 days free.

BugHerd Details

Splitrock Studio

https://splitrock.studio/

Founded 2010

BugHerd video
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BugHerd pricing overview

See pricing plans

BugHerd does not have a free version but does offer a free trial. BugHerd paid version starts at US$39.00/month.


Starting Price

US$39.00/month

Pricing Details

14 day free trial. Nothing to pay and no credit card required upfront. See pricing details

Free Version

No

Free Trial

BugHerd deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • Not Offered

BugHerd Features

  • Audit Trail
  • Backlog Management
  • Collaboration
  • Collaboration
  • Task Management
  • Ticket Management
  • Workflow Management

View full list of Bug Tracking Software

  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View

View full list of Task Management Software

BugHerd Alternatives

More BugHerd alternatives

BugHerd Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.7
Customer Service 4.6
Features 4.4
Value for Money 4.6

Review software

Share your experiences with other software buyers.

Write a Review!
Mark B.
Developer
Internet, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 7/2/2020

"A no-brainer purchase for any agency or development team"

Comments: A pleasure to use. Easy to install and use and it makes QA testing a delight.

Pros: It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Cons: The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Vendor Response

by Splitrock Studio on 14/2/2020

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

  • Reviewer Source 
  • Reviewed on 7/2/2020
Christian T.
Director
Media Production, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/4/2020

"Simplify issues management and communications"

Comments: Bugherd is used with all our clients and the feedback has been great. Its easy for them to see comments on tasks they have reported and for us to see how work is progressing. We use it extensively on the build of new websites.

Pros: I love how easy it is for clients to create tickets and for us to manage them. The simple interface is easy to use and incredibly powerful. Being able to visually see tickets on the web page, make discussions easier, and tracking issues easy.

Cons: It would be great to be able to add new columns. However this is a small issue.

Vendor Response

by Splitrock Studio on 29/4/2020

Wow what a great review! Thank you Christian, we really appreciate you taking the time to outline what you love about the product. We will continue to do our very best to make collecting client feedback and tracking bugs so much easier.

  • Reviewer Source 
  • Reviewed on 24/4/2020
Andrew M.
CEO
Internet, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/9/2020

"Get BugHerd and never get another bug list over email."

Comments: Love it! We use it every day.

Pros: Clients and team love using this tool. It’s easy to figure out and use for everyone.

Cons: No way to see items assigned to you across all projects.

Vendor Response

by Splitrock Studio on 15/10/2020

Hi Andrew, thank you so much for your amazing 10/10 review! Your feedback is being heard by our team as we continue to make BugHerd better for you, your team and your clients.

  • Reviewer Source 
  • Reviewed on 29/9/2020
Dealdiane D.
Mr
Graphic Design, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/5/2018

"Great for client and QA collaboration"

Pros: This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons: Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/5/2018
Denitsa G.
Digital Project Manager
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/9/2020

"Great tool for small and medium-sized businesses"

Comments: I've been using this tool for over 1.5 years and I love it. It helps keep up with our QA process and keeps track of all the bug reports. It has easy to use comment area where people can ask for clarification on each task/bug and it also automatically tracks all the nesessary technical details (screen resolution, operating system etc) when you report a bug, which a developer would need. I've used other alternatives such as Zendesk (which is also a great tool) however for smaller teams, I find BugHerd to be a great solution.

Pros: BugHerd is very easy to use. I haven't run into a case where someone (neither a client or a developer) has difficulties hitting the ground running with it.

Cons: The email notifications can be a much. There is an option to modify that in the settings of course, however I find clients don't typically dive into those.

Vendor Response

by Splitrock Studio on 15/10/2020

Hey Denitsa, wow your 10/10 review means a lot to us! We're so glad that BugHerd has been so helpful for you, and your feedback is being passed on to our team as we do our best to make BugHerd even better.

  • Reviewer Source 
  • Reviewed on 29/9/2020