BugHerd

BugHerd

by Splitrock Studio

Who Uses This Software?

BugHerd is built for people who collect & act on client feedback. An ideal tool for Agencies, Designers, Developers, Marketers and Project Managers who manage internal and external website feedback.

Average Ratings

20 reviews
  • Overall 4.4/5
  • Ease of Use 4.6/5
  • Customer Service 4.1/5
  • Features 4.4/5
  • Value for Money 4.5/5

Product Details

  • Starting Price US$39.00/month
  • Pricing Details Try BugHerd, free for 14 days.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Not Offered
  • Support Business Hours
    Online

Vendor Details

  • Splitrock Studio
  • https://splitrock.studio/
  • Founded 2010

About BugHerd

BugHerd is a visual feedback tool for websites.
Its like using sticky-notes to pin client feedback and track bugs directly on a page.

The BugHerd browser extension and sidebar sends complete and contextual info from the feedback or bug submitted (including screenshots, browser, OS & CSS selector data) to be fully managed via the project and task management kanban board.

BugHerd Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View

BugHerd Most Helpful Reviews

Amazing feedback tool

Reviewed on 4/12/2019
Verified Reviewer
Director of information Technology
Nonprofit Organisation Management, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features.

Pros: The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.

Cons: As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback.

Vendor Response

by Splitrock Studio on 16/12/2019

Practically perfect in every way? Wow! What an awesome review. Thank you so much, we are so pleased that our tool makes getting actionable feedback easy for you and your clients!

Fast bug tracking for bulk bugs, with slow development of new features

Reviewed on 11/1/2019
Verified Reviewer
Director & Developer
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5/5
Ease of Use
3/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Pros: Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.

Cons: The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Vendor Response

by Splitrock Studio on 16/12/2019

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

Nice UI. Not compatible with responsive websites, however

Reviewed on 13/2/2018
Phillip Q.
Web Developer
Graphic Design, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Pros: I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc.
I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Cons: When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug.
The extra client details are only accessible if the client installs the BugHerd browser plugin.

Great for client and QA collaboration

Reviewed on 5/5/2018
Dealdiane D.
Mr
Graphic Design, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons: Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

Bugherd is essential to my business

Reviewed on 12/8/2019
Gary S.
Intranet Developer
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It has always been very stable. It saves a lot of time that used to be spent explaining issues and feature requests on the telephone or in email. With the ability for the customer to take a screenshot of a specific screen or area it gives our customers the ability to be very specific about features or bugs. It is also great for tracking feature requests and software updates as well as bugs.

Pros: It makes it very easy to collaborate with clients on new features and bug fixes. Easy to implement and easy for clients to use.

Cons: It doesn't allow you to add extra columns or rename the existing columns.

Vendor Response

by Macropod Software on 14/8/2019

This is a golden review, thank you Gary. We love finding out how you use and collaborate with your clients using BugHerd. We very much appreciate you taking the time from your busy day to write this!

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