MyRec.com

MyRec.com

by MyRec.com

Who Uses MyRec.com?

Recreation management solution for small and medium-sized businesses which helps with improved customer service, reduction of operation costs, real-time program information and more.

What Is MyRec.com?

MyRec.com is an all-inclusive web-based software that will simplify your recreation management. It includes program management, facility reservation, point of sale, membership, online registration, robust reporting, and a top-notch support staff consisting of parks and recreation professionals.

MyRec.com Details

MyRec.com

http://www.myrec.com

Founded 2003

MyRec.com Pricing Overview

MyRec.com starts at US$2,995.00. MyRec.com does not have a free version and does not offer a free trial. See additional pricing details for MyRec.com below.

Starting Price

US$2,995.00

Pricing Details

Contract is based on your yearly revenue. Contact MyRec.com for details.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

MyRec.com Features

Parks and Recreation Software
Billing & Invoicing
Check-in / Check-out
Child Care
Contract Management
Employee Management
Event Management
Facility Management
League / Team Management
Membership Management
Registration Management
Rental Management
Attendee Tracking
Badge Management
Calendar Management
Class Registration
Contact Management
Custom Forms
Event Registration
Group Registration
Marketing Management
Online Registration
Onsite Registration
Payment Processing
Refund Processing
Self Check-in
Surveys & Feedback

MyRec.com Reviews

Showing 5 of 64 reviews

Overall
4.6/5
Ease of Use
4.5/5
Customer Service
5/5
Features
4.5/5
Value for Money
4.7/5
Andrew S.
Recreation Director
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/10/2017

"MyRec has been a wonderful program for our department!"

Comments: Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors.

Pros: The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract.

Cons: While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me.

Vendor Response

by MyRec.com on 1/11/2017

Thanks for the great comments Andrew!

  • Reviewer Source 
  • Reviewed on 25/10/2017
Erika D.
Deputy Director
Recreational Facilities & Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/12/2019

"Great software to support recreation programming"

Comments: We originally purchased MyRec as a way to input registration payments and create attendance lists, essentially to streamline our internal processes. In the last 8 years, our use of the system has gone well beyond that. As our programs have grown, this system has allowed us to grow our marketing and communications and consider the best way to offer registrations to customers in a world that is mostly digital.

Pros: What I like best about MyRec is how customizable the features are. The recreation industry is so diverse, not just in the type of programs offered but in the way each department administers them. In our experience using MyRec, we have found ways to adapt the system to accommodate all of our programming and reporting needs. If a particular function does not exist, the programmers at MyRec have been responsive in developing solutions. The programmers all have a good sense of the software needs for this industry and are easy to work with, whether it is helping us to identify a solution ourselves or a resolve an issue for us.

Cons: For all the years we have been utilizing MyRec and the changes that have been made to make it more mobile-friendly, we still receive a fair amount of feedback from the public site that our customers find it difficult to use. A large part of this has to do with memberships, as several of our programs require a membership to exist in the account in order to register. All memberships in our department are entered by the office and not available for public purchase; however the message to purchase a membership on the public side seems to exist as a system default, even if this option is actually not available. Memberships are also challenging for our staff to create if they don't have much experience with this side of the software - it might be more simple if you could create the types and lengths of memberships while you are creating the membership itself. Going back to the public side of the system, it would be nice to be able to customize the navigation tools so they better relate to what we are using them for. Our department often uses news pages as a place for info on large programs and the word "news" does not lend itself as the first place for customers to look. Lastly, it would be great if a "reply to" feature could be added to email blasts. Our staff always include their email in the message for responses but if the customer hits "reply" instead, it goes to the system administrator instead.

Vendor Response

by MyRec.com on 30/12/2019

Thanks for the review- glad the software is doing what you need and more. As far as the messaging for memberships, and labeling of the public side navigation- there have been updates to allow for the changes you stated. Please call into client services and we can go over them with you.

  • Reviewer Source 
  • Reviewed on 23/12/2019
Deborah C.
Program Coordinator/Swim Club Manager
Government Administration, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 19/3/2020

"My Rec is Our Rec!"

Comments: The largest benefit we have seen most recently is in our efforts to go "Paperless" in our registrations. Some programs require custom waivers, etc. and now we can design them right through myrec! The ability to add member and participant photos and enable scan card check ins is also something we are just beginning to use!

Pros: The softwareis easy to use and very adaptable. Northampton Township was one of the first to use MyRec. Many other Parks & Rec Departments who, upon referral from our Director, have switched. It works for large and small organizations. As times change and our needs are increased, they are able to adjust the programs to accommodate our requests.

Cons: There is so much there, often we find out the hard way that we have capabilities to accomplish desired tasks without even knowing it! It isn't until we ask for something that we find that it has been there for some time.

Vendor Response

by MyRec.com on 23/3/2020

Thank you for your awesome review! So glad you are finding new things to use. Please reach out if you ever need assistance.

  • Reviewer Source 
  • Reviewed on 19/3/2020
Lisa F.
Recreational Programmer
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/12/2019

"Very Happy With MYREC Purchase"

Comments: This software has helped our department with online registrations, field scheduling and facility scheduling. It allows the residents to see just what is going on from our department. All of the reporting is a great tool for us as well, it's all right there. The online registrations is the biggest plus.

Pros: I enjoy that is is web based so I can use it anywhere not just in the office. The customer service is so friendly and very responsive which is important to us and our residents. The features are what we were looking for for our Park & Rec department. We can do single programs or we can do more elaborate yearly programs. Whenever we have an issue, question or want to see if they can add a feature it is looked into immediately, we love that. MYREC really tries to customize the page to what you need, and every town is different and offers different options, so we appreciate that part. We also love the fact that we can now refund a resident with only having to use MYREC and not have to go to Authorize.net as well.

Cons: There are a few functions that we wished the software did and areaware they are looking into. We would like to send automatic monthly payment reminders to specific programs. We would like to have a credit card scanner in the office, it would make registrations move quicker when we have multiple residents here registering for a program. Some residents have an hard time maneuvering the sight and they do not like the initial set-up process with having to add all members in.

Vendor Response

by MyRec.com on 16/12/2019

So glad the software is simplifying your recreation management! Thanks for the requests, and I will send an email regarding the credit card scanner.

  • Reviewer Source 
  • Reviewed on 11/12/2019
Laura S.
Recreation Coordinator
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 11/12/2019

"Allowed us to transition from paper to online!"

Pros: We really enjoy running programs through MyRec. It has allowed us to switch from paper to online registrations. The financial reports have been super helpful as well as giving us an easy option to use credit cards. Automated receipts sent to the customers emails have been really convenient too.

Cons: The user side visual appearance tends to add confusion for our customers. They have a hard time finding certain items and we find ourselves walking them through the site a lot. If this was cleaned up a bit and more visually appealing it would be great.

Vendor Response

by MyRec.com on 22/1/2020

Would love to chat about the public facing side- specifically what they are finding difficulty with? Give a call into client services and we will gladly provide any assistance if needed!

  • Reviewer Source 
  • Reviewed on 11/12/2019