Who Uses Ytel?

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

What Is Ytel?

Cloud Contact Center Software and API solutions to manage campaigns and live contacts. Ideal for multi-channel campaigns and customer care. Easy set up, customizable & supported by Ytel real life customer service 24/7. Analytics and reports come standard. Powerful CRM integration, ringless voicemail and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections and outcomes with Ytel.

Ytel Details

Ytel

http://www.ytel.com

Founded 2012

Ytel Pricing Overview

Ytel does not have a free version but does offer a free trial. Ytel paid version starts at US$99.00/month.

Starting Price

US$99.00/month

Pricing Details

$99/Seat w/ Free Inbound. Add on AI agents, SMS, and RVM

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Ytel Features

Auto Dialer Software
CRM
Call Disposition
Call Recording
Call Scheduling
Call Scripting
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Blended Call Centre
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Centre
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Centre
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Archiving
Call Tagging
Distributed Call Recording
Event Triggered Recording
File Transfer
On-Demand Recording
Record & Playback ability
Scheduled Recording
Call Centre
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customisation
Voice Mail
Call Monitoring
Call Recording
Call Scheduling
Call Transfer
Campaign Management
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
Lead Management
List Management
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Centre
Lead Distribution
Outbound Call Centre
Auto Dialer
Call Centre Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Predictive Dialer
Reporting/Analytics
Telemarketing Management
VoIP
Access Controls/Permissions
Call Recording
Call Routing
Contact Management
Interactive Voice Response (IVR)
SIP Trunking
Unified Communications
Voicemail Transcription

Ytel Reviews

Showing 5 of 25 reviews

Overall
3.9/5
Ease of Use
3.8/5
Customer Service
3.7/5
Features
4.2/5
Value for Money
3.3/5
Verified Reviewer
National Account Manager
1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 6/5/2018

"An excellent program that scales up well with our company, increasing calls and efficiency. "

Pros: This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.

Cons: There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.

  • Reviewer Source 
  • Reviewed on 6/5/2018
Jessy M.
telemarketing manager
Real Estate, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/7/2019

"Ytel: Efficient Dialer"

Comments: Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Pros: Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Cons: There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

  • Reviewer Source 
  • Reviewed on 25/7/2019
Brianna M.
IA Compliance
Financial Services, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 14/12/2018

"Not good enough"

Comments: It is not our company's money worth.

Pros: I like how I can see who is on break, online, offline, etc.

Cons: I cannot listen to live calls without it sounding funny.
Sometimes some other lines interfere and I can hear other persons private information.
Sometimes I cannot find calls even if I go through the long process of looking for a call.
Not all calls get recorded. I have to send a ticket to ask someone to give me the call. For example, it will shot that a call is 25 min. long and I wont be able to hear it.

  • Reviewer Source 
  • Reviewed on 14/12/2018
Ryan S.
CEO
Primary/Secondary Education
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 3/6/2016

"Tried Many Call Center Solutions, None of them come CLOSE to Ytel!"

Pros: First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Cons: I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 3/6/2016
Holly D.
Director of Marketing/New and improved Danny?!
Marketing & Advertising, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 3/8/2016

"Patrick Deserves a PLATINUM metal !"

Comments: I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Pros: PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Cons: There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.

  • Reviewer Source 
  • Reviewed on 3/8/2016