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123FormBuilder
What Is 123FormBuilder?
123FormBuilder is a robust forms automation platform designed to simplify data collection for organizations of all sizes. Key features include conditional logic, file uploads, payment processing, and email notifications, making it a versatile tool for various needs.
One of the standout features of 123FormBuilder is its two-way integration with Salesforce, which allows for seamless data synchronization between the two platforms. This integration ensures that all form submissions are automatically recorded in Salesforce, facilitating efficient customer relationship management. Additionally, 123FormBuilder integrates with major payment processors like Stripe, Authorize .NET, and PayPal, enabling users to collect payments directly through their forms.
Who Uses 123FormBuilder?
Key features include integration with Salesforce and other popular applications, payment processing, file uploads, conditional logic, and real-time reporting.
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123FormBuilder
Reviews of 123FormBuilder

123FormBuilder Overall Is Great
Pros:
I like the many variety of designs that are offered with this software. It's easy to create forms, surveys, and the like. This software additionally has a lot of great templates.
Cons:
I don't like that the fact that with all the great designs you have to pay the upgraded price; some of these should be made available. Although it's easy to create surveys, forms, etc., I've found another software that's easier.
Alternatives Considered:
More than a form platform
Comments: Overall it is a reliable and easy-to-use service.Change is progressive without major changes often, making adoption and adaptation easy.I can see that many new features are added, but it's not in your face.
Pros:
The API support for popular web tools works well.Testing before release to live is straightforward, with instant form duplication and publication.Embedded code works well in basic iframes and loads quickly.Token-based security for API integration is robust; I don't remember having an issue on that side of the tool.I like the price; you can do a lot on the basic bundle.Help pages are beneficial and well-written.A low incident rate over the years, maybe twice a year, is acceptable for us.Non-technical staff find it easy to build forms, with the much better options list and visual tweaking than the basic Microsoft Forms tool.
Cons:
Support is only via chat/email, which is a big waste of time when you need to discuss complex issues.I know that the support is Romanian-based, but don't they speak English in Romania?Slow to fix problems with a slow escalation process; you can never speak beyond the first support tier, which is frustrating. The inability to back up API configuration is a strong business risk, considering how complex some API mapping can be.

Does not integrate well with payment systems
Comments: The customer service was terrible in the end. The fact that they couldn't fix this problem was mind-blowing given how big of a negative impact it has on a business. If you collect payments for your events DO NOT use this system.
Pros:
It was cheap and seemed to work at first. User friendly but in the end it was the worst choice we made in the last decade.
Cons:
We use Square as our payment processor. After our first event and having over a dozen of participants show up that we were not expecting, we learned that the system does not properly notify when a participant has actually paid. The system showed that the payment was not completed when it had actually been completed. We were told that the reason for this was because it did not directly integrate with Square and that if the registration window was closed before the payment was complete, that the registration system would not show that any payment was made even if it was. We worked for hours with the team to see if this problem could be fixed but no solution was possible. If you collect payments DO NOT use this system! A system whose code cannot properly determine if a payment has actually been made is catastrophic to an event. Because our events are planned based on the number of participants we ended up having to pay hundreds of dollars per event for last-minute housing, food, space, instructors, admission fees and more. By the time we had learned this, we had already opened up many more events and were stuck for over 6 months dealing with random people coming to our events and spending hundreds of hours verifying every registration with Square to see if payment had been made. About 30% of all registrations had incorrectly identified whether or not someone had actually paid and we were left to pick up the pieces. RUN from this if you collect payments. Use something else.
Basic registration App for simple needs
Comments: Average middle of the road experience. We moved away from this app for our program application because we needed for functions than what 123FB could offer. However, we still use this for basic program registrations that do not require a large build out or sophisticated automations.
Pros:
Easy to use, integrates with Wix website, very customizable.
Cons:
Customer support is lacking. Some features are easy to implement and other are confusing. Payment gateway options are limited. Automation set up is clunky.
123FormBuilder Response
4 years ago
Hi Beth! We are sorry to see you go, but grateful for your feedback! Kindly let us know if there is anything we can do to improve your experience. We'd be delighted to pick up a discussion on what we can do to make 123 Form Builder better, at [email protected] . The 123FormBuilder Team
123FormBuilder has become a powerful tool for my company!
Comments: I have been using 123FormBuilder for 1 year in my company and its forms solve 99% of the problems I have.
Pros:
The number of fields for forms is countless! In addition, 123FormBuilder has several security mechanisms that allow the form to be used for any use. Even for contests! The ease of creation and finding what you need, and if you don't find what you are looking for, the service always answers you in 1 day! Our company will not stop using 123FormBuilder anytime soon!
Cons:
There are very few weaknesses of 123FormBuilder, the only thing I could think of was having a chat so I could have my questions answered, but by email, I always get the answer by the end of the day.

They money grab by offering a lifetime deal and then making the free plan better 4 months later
Comments: They're liars and thieves. This was a planned money grab.
Pros:
Nothing, they're a scam. 0/10 would not recommend.
Cons:
Let's talk about 123FormBuilder's scam of a lifetime deal from only 4 months ago. It was to their "gold" plan. Let's compare the gold plan they asked us to buy to their new free plan. Lifetime deal plan - 500 MB of storage - 3 rule maximum - No webhooks New free plan since the lifetime deal - 10 GB of storage - Unlimited rules - Unlimited webhooks When I asked them to honor updates included they responded by saying that they were honoring updates of the gold plan - which they no longer sell.
123FormBuilder Response
4 years ago
Hi Patrick, We understand your frustration with the new price plans, so please allow us to say this. When you have purchased your current price plan, you have bought from us the features listed at that time. Your account has all the features promised back then, right? Our price plans changed for new users signing up starting February the 1st 2021. We also ensured we maintain and provide all the features on price plans purchased before February the 1st 2021. We would also like to point out the differences on both pricing versions you mentioned. ? The Gold plan allows 5000 submissions per month and 20 forms while the actual Free plan allows only 20 submissions per month and 3 forms. ? The Lifetime Gold price plan allows for approval & submission export - both features not included in the free actual plan. Also, you can switch whenever you want to a new price plan, as shown here https://www.123formbuilder.com/signup.html#compare. Thank you!
It’s not mobile friendly
Comments: This application requires effort to build forms. For those on a tight schedule, it’s time consuming. They might want to think about integrating an AI tool to generate surveys.
Pros:
It provides options to build different types of forms.
Cons:
This application should be used on a computer to fully access all features. The layout is not mobile friendly.

Alternatives Considered:
Amazing tool
Comments: 123FormBuilder is an excellent choice for quickly and easily creating forms and surveys.
Pros:
Creating forms and surveys is a breeze with 123FormBuilder's drag-and-drop capabilities. Themes, fonts, and colors can be customized to give the forms a unique look and feel. Integration with third-party applications such as Zapier, MailChimp, and Google Drive is available, and the forms are also optimized for mobile devices. Additionally, 123FormBuilder offers powerful features like surveys, payment processing, file uploads, and more, all at an affordable price.
Cons:
I am very satisfied with the form we have been using; it provides more options than other forms, so we chose to switch to this form solution.

123FormBuilder Review
Comments: Overall, 123FormBuilder is a great tool for creating forms and surveys that can be used to collect valuable data.
Pros:
It's really easy to create forms, surveys, and polls without having to write any code. I also like how you can customize and style your forms to fit any brand. Plus, you can easily embed forms on your website or share them via social media, email, and even text messages. 123FormBuilder also makes it easy to track responses and analyze the data.
Cons:
I highly recommend this; I have nothing negative to say.

123FormBuilder
Comments: 123FormBuilder has been a great experience. The user interface is simple and intuitive, and the features are comprehensive. I was able to quickly create forms and surveys with ease, and the customization options allowed me to tailor the forms to my needs.
Pros:
I'm very satisfied with 123FormBuilder due to its user-friendly nature. It enables me to easily create forms and surveys from scratch or customize the existing templates. The drag-and-drop feature makes it straightforward to modify form fields and add media, and I am able to finish the process within a few minutes. Additionally, 123FormBuilder automatically optimizes the forms for mobile devices and lets me embed them into my website. All the collected data is stored securely and can be exported in various formats.
Cons:
One of the least liked features of 123FormBuilder is that it can be relatively expensive compared to some of the other form-building platforms.
123 FORMBUILDER is really 123!
Pros:
i love the convenience and the ease of use
Cons:
i feel like it can be somewhat modernized.
Alternatives Considered:
This form builder is best for designs and events
Pros:
Build forms for wide range of use cases without coding with best designs and special for events.
Cons:
Somehow pricing for entries is a bit expensive
If only the developers were as good as the support staff
Pros:
I have a Premium account and I have always received better than average support. Because they use instant chat, you can ask a quick question and they will help you out - no robots. The features I like are the ones mentioned in their product. I have used all of them. Including chaining forms, subdomain ssl certificate, SMTP mail, translation, etc. It is for these reasons that I think this product is very unique. Creating forms is dead simple, updating, moving fields around, is very easy. It even has themes and ways to customize CSS and add Javascript. I did not try the payments though.
Cons:
I have found many glitches with the app. It is too bad that their developers are not fixing any of them. Below is a quick list that I have shared with them multiple times. All I get in their replies is apologies. - Repeatable components are still in BETA mode after nine months and counting. I don't know what product out there would have something in BETA for this long, so that is your first clue. - Long text & mobile numbers should transfer from one form to the next. When chaining form, long-text and mobile numbers are impossible to transfer correctly. Again, why? - Allow for computed text in the form so we can concatenate fields. There is no easy way to get this done and therefore you can't perform basic things like validating text, or transforming it. - Masking numbers to indicate 000's. What is easier to read: 100000000 or 100,000,000? There is nothing you can do but to ask your users to be careful entering amounts. - Individual attachments should not be zip when the forms are saved in Draft users re-open the form. - Add a field that indicates what language was used when the form was submitted. - Allow to undo, audit history of changes, logging of emails sent, etc. As it is, every change is automatically put in production. The ‘Publish’ does not mean ‘Save’. Hopefully, they get to resolve these issues soon.
Simple, easy, effective and professional.
Comments: I love 123 FormBuilder. It is easy to operate also has a professional presentation. It was essential for me to have a system for registration on the class I offer and to collect feedback from my clientes. I am small business owner and was doing many thing on my own and 123 FormBuilder made my life easier. At the very beginning even the free version was serving me very well covering all my need at that stage of my growth. The simplicity and the professional presentation of 123 FormBuilder made my very beginning possible, actually not just the beginning but the growth possible as well.
Pros:
I love how simple, easy and effective the 123 FormBuilder is. I could create a very professional surveys, online registration and feedback forms for my clients which has helping me to improve my services. Once I create the form I could send the link straight to my client or connect the link to my website page. The software is very intuitive and even if you have no experience with technology you can create professional forms for your clients with no problems. It also has verification before the cliente send the form to ensure that your form are filled by people not robot. Which make it very professional and safe.
Cons:
I am very satisfied with 123 FormBuilder. I have no problem with this software until now, it has covering all needs of my small business - regards to my forms - pretty well.
Good Product, Slow Service
Comments: This is an easy-to-use form builder with payment integration, which is exactly what we needed. However, the fact that we have been trying to get a bug fixed for months and continue to be told they are "working on it" is incredibly frustrating. This has rendered us unable to charge late fees, which is costing us money by the day.
Pros:
123 FormBuilder is easy to use and allows near-infinite construction and customization.
Cons:
There is a problem with the way the date fields communicate that has left us unable to charge late fees for months-- and we have not received meaningful support on the issue despite numerous emails back and forth with the company.
Amazing tool to get feedback from clients!
Comments: As a user, I would totally recommend 123FormBuilder. I use it monthly and it only takes me minutes to set up the form I need.
Pros:
The best feature if offers is its wide range of alternatives when creating a form. You can choose from a variety of designs which fits most of the scenarios you might need.
Cons:
As it is an amazing tool with great results and really easy to setup and use, it is also one of the most expensive ones in the market when talking about the enterprise plans. As a user I really enjoy it, but you might want to check out other alternatives if you are in low budget.
123Forms get the job done
Comments: Overall, I've used this solution for multiple small business clients and it has been a mostly adequate solution.
Pros:
This is a very easy to use, easy to set up software that delivers on most of what is required.
Cons:
Limited functionality prohibits some more advanced options from being implemented.
123 Form Builder bests most alternatives
Comments: Overall this form software has been reliable above all else and gotten the job done for clients who need multiple forms that easily integrate with their web pages.
Pros:
If you consider FormAssembly to be the cadillac of products in this niche, then form builder is a suitable alternative, assuming you don't need to do incredibly fancy stuff (segmentation, logic) with your forms. It can do both but for more complex projects try FormAssembly.
Cons:
Some of the advanced features that you have to check off should be active by default. Such as allow respondents to preview / edit submission later on.
123FormBuilder Response
4 years ago
Hello, Thank you for your review and for being a loyal customer. We are happy to hear that you're enjoying our product. Could you please contact us via email or live chat to share with us which advanced features do you want to use? Perhaps we can help you with your complex forms or provide you some workarounds. We didn't enable the advanced features since some of them are available only on paid plans. Thank you again for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Best regards, 123FormBuilder Team
Easy to Use with Great Reporting Features
Comments: 123FormBuilder is a terrific tool for websites where site owners want to capture information from users. That information can be used to populate popular mail and marketing sites like MailChimp.
Pros:
I love the ease of use with 123FormBuilder. I have developed several forms for various clients, and they are able to capture data and have it imported directly into MailChimp. Most recently I developed a form for a customer's clients to receive a free book. With 123FormBuilder, setting up the form and tracking responses were easy.
Cons:
123FormBuilder is easier to use than in the past. Previously, it was a bit "clunky" getting fields to populate properly. Lately, however, it has become one of my favorite apps, as forms are very easy to populate.
123Form Builder
Comments: Very satisfied and would highly recommend
Pros:
Easy to create as many applications as you'd like. Easy to add link to your company website's employment page.
Cons:
Nothing at this time. Been using for over 2 years and have not experienced any issues as yet
123FormBuilder Response
4 years ago
Hello Miranda, Thank you so much for your feedback, we more than appreciate it! We are happy to hear that our product has been useful for you. Wishing you the best and to many happy forms ahead, The 123FormBuilder Team
Great App with a few bugs they need to fix
Pros:
Ease of use of the forms along with the variety of options and customization.
Cons:
Has some bugs that have taken the developers more than a month now to try to fix.
Very user friendly...but
Pros:
It is very easy to use, adapt to any webpage, embed rules and payment functions. I haven’t found any other service that is comptable.
Cons:
Unfortunately, because of security threats, the services gets shut down sometimes by our institution. This is because of phishing warnings due to the use of the forms by free users.
I use this as an add-on app to my website to make forms for web visitors to fill out.
Comments:
Makes it easy for web visitors to fill out a form and email it to me to answer their requests (i.e., add them to a mailing list or committee, send them requested information, etc.) Great app!
I have a hard time finding the app from my website software. I wish my web app people would put a link to this in the website editor instead of me having to remember how to get to it.
Pros:
It's pretty self-explanatory and easy to use. Customer service is really good. They get back with you pretty quickly and are good about making sure they have helped you with your questions.
Great form software for nonprofits!
Pros:
We use 123contactform for several purposes far beyond contact forms. Their forms are easy to build, customizable and offer all the options that a company or organization would want. We had great success using their software to create an application and the features they offered (min word count, auto-fill, required/non) helped so much.
Cons:
Very minor but exporting submissions requires you to email a document to yourself, it would be nice if you could just download the results immediately.

You Should have it
Comments: I use it for create forms and including in my website,also in my clients website. The templates are so friendly and allow to make change, also you can include your logo,pay-pal hyperlink,others hyperlink and more. I recommended for questionnaire,online job application, survey and more. The variety of the template are great for any type of industry. Highly Recommended
Pros:
The templates are friendly for make change and customize.
Cons:
I don't see any cons using this product.