15 years helping Irish businesses
choose better software

What Is Recurly?

Category-defining companies like Sling, Twitch, BarkBox, FabFitFun, Paramount, and Sprout Social chose Recurly to manage billions of dollars in recurring revenues, future-proof their recurring billing and revenue management, and recover billions of dollars in lost revenue due to churn. Our all-in-one, integrated platform removes the complexities of automating subscription billing by enabling teams to manage and optimize their subscriber lifecycles with ease. Recurly. Keep a good thing growingTM

Who Uses Recurly?

Recurly is ideal for DTC, high-velocity, high-volume companies -- in the digital media, streaming, publishing, SaaS, education, consumer goods, and services industries -- that are looking to scale.

Recurly Software - Simple, flexible features to quickly set up and test different products, plans, and pricing options, plus promotional tools like free trials, coupons, and gift subscriptions and cards to attract more customers.
Recurly Software - Easily set up payments with smart routing to improve transaction success rates and conversions by offering a variety of payment methods, such as credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, and ACH.
Recurly Software - Provides flexible ways to configure their subscription billings workflows and automate recurring invoicing based on the subscription parameters.
Recurly Software - Increase collection effort effectiveness with automated dunning communications. Configurable across period and timing, if the payment is past due or declined, selected and personalized dunning campaign launch.
Recurly Software - Recurly analytics provides a 360° view into the health of your subscription business—plan performance, churn trends, campaigns results, financial metrics—to quickly inform your decisions for business growth.

Not sure about Recurly? Compare with a popular alternative

Recurly

Recurly

4.6 (59)
US$0.00
month
Free version
Free trial
81
54
4.4 (59)
4.4 (59)
4.6 (59)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$299.00
month
Free version
Free trial
66
52
4.2 (83)
4.1 (83)
3.9 (83)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Recurly

Chargebee
Top rated features
Data Security
Online Payments
Payment Processing
Zuora
Top rated features
Billing Portal
Invoice History
Payment Processing
Invoice Crowd
Top rated features
Invoice Creation
Invoice History
Online Invoicing
Stripe
Top rated features
Debit/Credit Card Processing
Online Payments
Payment Processing
Maxio
Top rated features
Accounts Receivable
Billing & Invoicing
Recurring/Subscription Billing
BRAVO
Top rated features
Electronic Signature
Routing
Work Order Management
YFOBS
Top rated features
No features have been rated by reviewers for this product.
Ecom Books
Top rated features
No features have been rated by reviewers for this product.
OneBill
Top rated features
Cancellation Management
Recurring Invoicing
Tax Management

Reviews of Recurly

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.6
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
29%
1
3%
Jack
Jack
VP, Customer Success in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Incredible Support

5.0 4 years ago

Comments: We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.

Pros:

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

Cons:

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

Recurly Response

last year

We appreciate you've taken the time to share your experience with Recurly - and thrilled that customer services has been helpful. We love celebrating with our customers. If there's something we can do to improve your experience, please let us know.

Mark
Customer Service Manager in US
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A must for emerging subscription-based business model

5.0 3 years ago

Comments: Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need. There are some features we wish would be an add-on which will save us some dollars because we don't use it. The customer support is important to us and they are responsive and knowledgeable. There is a little learning curve when rolling this out to new hires.

Pros:

Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.) The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust.

Cons:

When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one. For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.

Recurly Response

last year

We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. We especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, beyond what you've listed above, please let us know!

Poohan
CFO in New Zealand
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Disappointing customer support

1.0 4 years ago

Pros:

decent interface. good integration functionality although this breaks every so often.

Cons:

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

Recurly Response

last year

We appreciate you've taken the time to express your concern. It appears we've fallen short. This isn't acceptable to us. Recurly provides a subscription management platform for 2200+ businesses, and we welcome every opportunity to improve. Please reach out to [email protected] should you still need assistance.

Edgardo
Operations Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Recurly Covers all your billing needs

5.0 4 years ago

Comments: Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.

Pros:

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

Cons:

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

Recurly Response

last year

Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond the pop-up notifications, please let us know.

Heather
Customer Service Representative in Philippines
Verified LinkedIn User
Consumer Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Billing made easy!

5.0 last year

Comments: Overall, Recurly is a very helpful and organizational software for billing and purchase concerns.

Pros:

I particularly liked the transaction feature, where you can check the status and errors of the card on file or before it gets saved in the system. It gives you precise information about the error you are encountering and a suggested solution. Also, it has a lot of other features like the card update tab, activities, and the list of orders/invoices.

Cons:

What I like least is the automatic log-out feature if you're idled for more than 15 minutes, the software's security system. It's not a big deal but it gets inconvenient sometimes.

Recurly Response

last year

We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle; and we especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, please let us know!