18 years helping Irish businesses
choose better software

What Is Kickserv?

TRUSTED BY HVAC PROFESSIONALS. #1 Most user-friendly & most affordable software for local service companies with 1-25 employees. Complete job management: scheduling, leads management, estimates, running complete jobs from the field, invoices, payments & more! Fully integrated with Quickbooks. We are also one of the most proven platforms available to simplify and manage your service business. Trusted by 1000s of service businesses for over 20 years. Plans starting as low as $47/month.

Who Uses Kickserv?

The service company looking to eliminate paper based processes, convert more leads, track & close opportunities better, get control of job scheduling & streamline invoicing and collection of payments.

Kickserv Software - Scheduling
Kickserv Software - Job Management
Kickserv Software - Estimates
Kickserv Software - CRM
Kickserv Software - All the tools you need

Not sure about Kickserv? Compare with a popular alternative

Kickserv

Kickserv

4.4 (389)
US$59.00
month
Free version
Free trial
153
9
4.4 (389)
4.4 (389)
4.4 (389)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$50.00
month
Free version
Free trial
102
No integrations found
4.1 (26)
4.1 (26)
4.2 (26)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Kickserv

Salesforce Field Service
Top rated features
Mobile Access
Quotes/Estimates
Scheduling
Highrise
Top rated features
Contact Management
Data Import/Export
Sales Pipeline Management
SalesRabbit
Top rated features
Contact Database
Goal Setting/Tracking
Lead Segmentation
Outlook4Gmail
Top rated features
Calendar/Reminder System
Contact Database
Search/Filter
Joist
Top rated features
Invoice Creation
Invoice Processing
Online Invoicing
CallProof
Top rated features
CRM
Customer Database
Sales Pipeline Management
QuickBooks Time
Top rated features
Online Time Tracking Software
Payroll Management
Timesheet Management
Housecall Pro
Top rated features
Invoice Creation
Mobile Access
Scheduling
FieldEdge
Top rated features
Dispatch Management
Mobile Access
Scheduling

Reviews of Kickserv

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.4
Features
4.2
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Yvonne
Yvonne
Founder/President in US
Verified LinkedIn User
Computer & Network Security, Self Employed
Used the Software for: 2+ years
Reviewer Source

The Best Value for the Money

5.0 2 years ago

Comments: Wonderful experience for over 11 years

Pros:

The best feature of this product is the customer service. The ease of use and the product.

Cons:

Some limitations on reports. But always found work around

Jennifer
Operations Manager in US
Medical Devices, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great for One Tech

4.0 3 years ago

Comments: I enjoy using the product from my desk and the tech doesn't have any complaints from the app.

Pros:

I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.

Cons:

Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.

KickServ Response

3 years ago

Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)

Scott
Owner in US
Used the Software for: 2+ years
Reviewer Source

Kickserv is a great app that I have used for my Piano Service Company.

2.0 8 years ago

Pros:

All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Cons:

Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

KickServ Response

8 years ago

Hello Scott, We agree that April and May were not good months for Kickserv. We are so very sorry. We did correct the couple of issues that were inherited from the massive migration of hundreds of original customers from our legacy platform. We regret not anticipating those issues prior. I would like to clarify some points you made: 1. We do not require dashes in phone numbers fields. 2. We do indicate if an email has failed in your Dashboard > email activity page. 3. Opportunities is a way to make our program more applicable to more people. When you do send out the template it does say estimate. We can help you with how it looks if you need something custom. Let me know. 4. Regarding your comment about the billing address, typically we are not verifying the address so much as we are just indicating on the map where that service address located for routing purposes and driving instructions.

Joan
Cleaning in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Have used for years and very reliable

5.0 3 months ago

Comments: We have used them for years in our Property Management business. Very useful and reliable calendar system

Pros:

I love that they are consistent and available. I also like how they set up the calendar. Very attentive when you contact them, especially Abe.

Cons:

I really dislike problems with signing in - which occur fairly regularly.

KickServ Response

2 months ago

Hello Joan. We really appreciate you taking the time to leave us a review and provide us with valuable feedback. We are sorry you have experienced issues signing in. Have you reported them to the Success Managers? If not, I would recommend you do that so that we can pass along specifics to our development team and they can work on a fix. Thank you for choosing Kickserv.

Doug
General Manager in US
Music, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Servicing Company - Long-time User

4.0 3 years ago

Comments: Generally very good.

Pros:

- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like.

Cons:

- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of.

KickServ Response

3 years ago

Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.

Sarena
Office Manager in US
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

We love the convience of Kickserv!

5.0 7 months ago

Comments: We have been using Kickserv since 2012, overall we havent hads any problems with it. Kickserv is convient, essential for your business, easy to use, beneficial, efficent and the customner support team is amazing. The design team has also reahed out to us and we love giving our feedback, espically since we are one of Kickserv's 1st customers.

Pros:

We love the convience of Kickserv! We love the digital billing, saves us paper, as well as the time tracking for our employees.

Cons:

Using the phone system is fairly difficult and laggy. It doesnt have all the fewatures when compared to using on a comptuer, but it does the job.

KickServ Response

6 months ago

Hi Sarena, thank you so much for taking the time to leave us a review. We so appreciate all of the feedback and our product team gains so much insight when they talk to customers. It means a lot to us that you're willing to invest your time in helping us improve our product. It's pertinent that we know what our customers need so that we can prioritize updates in the future.

Jesus
Account Manager in US
Facilities Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great scheduling program

5.0 3 months ago

Comments: It is a very handy program that is improving at an impress pace.

Pros:

I like the ease it is to schedule and move scheduled jobs.

Cons:

It is not easy to take a job from the completed status to unscheduled.

KickServ Response

3 months ago

Hello Jesus, thank you for taking the time to leave us a review. We are so happy that you enjoy the ease of scheduling. We would welcome any thoughts you have about improving the way that you update a job status from completed to unscheduled. That's not a common requirement for our customers, but if it's something you use frequently, we would like to hear more about your needs in that area. Please send an email to [email protected] with some more information about what you need.

Tarsha
Admin in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Job!

5.0 5 months ago

Comments: Amazing! When I have questions they are always answered in a timely manner

Pros:

Easy navigation. The customer service team is great.

Cons:

No complaints. Been with the company 4 years.

KickServ Response

4 months ago

Hello Tarsha, thank you so much for your review. We appreciate hearing your feedback and thank you for choosing Kickserv! If you have questions for us, or have additional feedback, do not hesitate to reach out. We value your input.

Devin
owner in US
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

owner

5.0 3 months ago

Comments: really good but I do have problems with taxes matching write with quickbooks

Pros:

how simple it works

Cons:

the step by step task oiption for workflow

KickServ Response

3 months ago

Hello Devin. Thank you for leaving us a review. Please reach out to our Customer Success Team for help with your taxes syncing with QuickBooks. You can start a conversation by clicking on the black chat bubble in the app, or you can send an email to [email protected] and they will get back to you promptly. Thank you for choosing Kickserv!

Michele
Accountant in US
Printing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Customer Service is Stellar!

5.0 3 months ago

Comments: Extremely favorable experiences for the past five years.

Pros:

The customer service department always goes above and beyond

Cons:

Like everything about Kickserv. There are no cons.

KickServ Response

3 months ago

Hi Michele, thank you for taking the time to leave us a review. I will pass along your compliments to the CS team. They are the best! Thank you for choosing Kickserv and let us know if you have any suggestions for us to improve our product in the future.

Vonnie
President in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Awesome product!! 10!!

5.0 last year

Comments: I own a contracting business and it is perfect for my business.

Pros:

I like the ease of use as well as the customer service.

Cons:

I wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well.

KickServ Response

last year

Hello Vonnie, thank you so much for taking time out of your schedule to leave us a review. That's excellent feedback about the forms. I'll send this over to our product team for future consideration (perhaps a font selection tool). Please let us know if you need help with anything.

Erica
office in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

KS Review

4.0 last year

Comments: It has been a great experience.

Pros:

The features that are most important are the maps to better route the techs, its simple, and i hardly ever have any issues.

Cons:

there is nothing that i dont like about it.

KickServ Response

last year

Hello Erica, Thank you for taking the time to leave us a review. We know that our users are busy people and we really appreciate it when we get feedback. We are thrilled you are having such a great experience using Kickserv.

Eric
Owner Operator in US
Public Safety, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Good product

5.0 last year

Comments: Everything has been smooth. We are happy that we chose this product for our business.

Pros:

Easy to use user friendly, easy to navigate

Cons:

I don't like the notification feature being inaccurate with times. Sometimes it's good other times it's way off

KickServ Response

last year

Hello Eric, Thank you so much for taking the time to leave us a review. We very much appreciate your feedback. If you want to send us some specifics at [email protected] regarding the notifications issue you've experienced, we'd be happy to dive into it further.

Anthony
CEO in US
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazin

5.0 last year

Pros:

Ease of use is the best feature. Very simple to teach to others

Cons:

Nothing really. I like this product a lot

KickServ Response

last year

Hello Anthony, Thank you for leaving us a review. We're so happy that the product is easy for you to use. That's one of our main objectives, to make service simple.

Shane
Owner in Canada
Environmental Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Kickserv Kicks Ass

5.0 3 years ago

Comments: Excellent product and fast, reliable support.

Pros:

Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning.

Cons:

The home page is useless. Some of the reporting functions need work.

KickServ Response

3 years ago

Shane - that is sort of an unofficial motto "it's that easy". And the fact you are finding that collecting your money is a snap using Stripe is great news. The dashboard of the application is for the owner to manage their Customer flow line (Opportunity > won > job > follow-up > invoicing > to collecting payment). I recommend you write into [email protected] or use your blue message bubble in the app and we can certainly do more training on this with you. Thank you again.

Randall
Owner in US
Environmental Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Overall, I like Kickserv. I rely on it for my business, and the product continues to improve.

4.0 8 years ago

Comments: It helps me manage four irrigation service technicians and keep them going where they need to go.

Pros:

Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening.

Cons:

We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature. While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these.

Linda
VIRTUAL ADMIN in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Software

5.0 2 years ago

Comments: Just having everything in one place is great! My boss has more experience with account management software and he really likes this one. He likes they are updating their software frequently and adding new features that help us, like the dispatch and map feature.Early on, I talked/chatted with your customer service reps and asked a million questions. They were great and were very patient with me. I haven't had to bother them as much lately, but they are always accessible and helpful.

Pros:

Easy to use.Easy to change products and prices.Love the reminders option and scheduling option.Love the response time and advice from the team when I ask crazy questions!

Cons:

The mobile part of the software could use some help, from our perspective. We have issues with attachments and being able to view them in the field. We realize that some of our issues could be user error.

Robbin
Accountant in US
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The best thing we have done for our company

5.0 3 years ago

Pros:

I don't have any specific "pros" to mention about this software, we love everything about it. Kickserv helped us do away with bulky job files, helps us manage weekly timecards for our technicians, gives our customers access to all of their job history and makes life in the office so much easier.

Cons:

I have yet to find anything that I do not like about Kickserv.

KickServ Response

3 years ago

Thank you Robin, for the feedback and stellar review. :)

Braeden
Owner in US
Facilities Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simple, affordable work managment software

5.0 3 years ago

Comments: I tested several work order managment products before choosing Kickserv as my platfoem. Makes scheduling, timecards, and customer history a non headache for me and my business. Totally love the product!!

Pros:

Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database.

Cons:

I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal.

KickServ Response

3 years ago

Hey Braeden, 10/10, all the stars, and no dislikes! We are grateful for the review. We are glad to hear that you love our product and that Kickserv is meeting your expectations. When you have some time send me an email at [email protected] so that I can get some more information about your request and we can submit it to our product team as a feature request! Thank you again for your review and for being a part of the Kickserv family.

Sean
Repair Shop Manager in US
Information Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

2022 Kickserv year in review

5.0 2 years ago

Comments: Kickserv has kicked butt. It does almost everything we need. It is easy to use so even new hires are up and running with minimal instruction with regards to the app. The customer service is some of the best I have experienced.

Pros:

The ease of use for everyone from administration to the in-the-field techs. And the customer support is simply awesome. I have yet to have a question that was not answered quickly and correctly.

Cons:

I wish there was a way for us to track specific product history with regards to sales/service.

Jessie
Business Admin Director in US
Environmental Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Kickserv is easy to set up and simple to use

5.0 2 years ago

Comments: Kickserv has been great for a small business. As we grow, we will need more robust functionality. Overall however it has been easy to train new users, easy to set up and ready to go to suit our needs.

Pros:

Kickserv is easy to set up and simple to use

Cons:

There is no ability to scale. We have multiple offices and cannot schedule work across regions.

Sophia
Sales, Marketing, & Scheduling in US
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

We use Kickserv EVERYDAY

5.0 3 years ago

Comments: It has been great - I like to say I have mastered Kickserv

Pros:

It is quite user friendly and if you do not understand something - ask customer support and they will reeply within the hour typically within a couple minutes.

Cons:

The cellphone version is still a work in progress - It works great for basic scheduling, but you can't schedule reminders, for instance, other than through a computer.

KickServ Response

3 years ago

Sophia - we are so glad that Kickserv is holding up to your expectations. We would love to interview you on the phone or maybe just in an email. Email me when you can '[email protected]'. Reference this Capterra review. Thank you

Andrew
Owner in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The old system service psychic was very useful and user-friendly. The new software is terrible.

1.0 8 years ago

Comments: During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

Pros:

The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

Cons:

The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

KickServ Response

8 years ago

We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth. We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

Greg
Operations Manager in Canada
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Kickserv works

5.0 3 years ago

Comments: Fantastic

Pros:

Encompasses all aspects require and integrates with accounting software.

Cons:

Doesn’t always sync easily with our accounting system.

KickServ Response

3 years ago

Hey Greg! 10/10 is Fantastic! We are ecstatic to hear that that Kickserv is serving you well! We are more than happy to look into what you are experiencing with your sync to your accounting system. Please send us a support ticket to [email protected] at your earliest convenience. Thank you for taking time to leave us a review and for being a part of the Kickserv family!

Shawn
Owner in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

5 year user of Service Sidekick now KickServ

1.0 8 years ago

Comments: Service Sidekick was a great product, they now forced all of their customers to Kickserv. They did the changeover at 10am on a weekday when it was scheduled for 10pm. We were down all day and received no apology. The changeover broke several systems. It no longer syncs to quickbooks correctly. When a task is made for someone it no longer tells people who made it and the Kickserv team is basically AFK.

Pros:

I like how easy it used to be to use. If I had to buy the new kickserv I would run away screaming

Cons:

Terrible interface. Terrible tech support. Very slow. Incredibly convoluted. First you make a job with charges, then you have to "generate an Invoice" from that job, then you can enter a payment, then after entering that you can mark it paid, then after doing all of that you can mark the job complete. What a nightmare. Customers are syncing to the wrong customers in Quickbooks, which has caused an accounting nightmare.

KickServ Response

8 years ago

As you mentioned, the upgrade process did not go as planned. Your upgrade was completed later than expected, due to an unforeseen issue with another account's upgrade. We're truly sorry this happened. After the upgrade, we discovered that you had recently changed your QuickBooks sales tax codes, which inadvertently left 97 of your 4997 customers without a proper sales tax code. We reset your sales tax code for those 97 records so that your taxes calculated properly. We worked with you extensively over phone and screen share until we resolved these and other issues to your satisfaction. It sounds like there are some things you don't like about the new interface. We would love to hear more about your concerns and also invite you to a free training session where we can discuss the changes in detail.