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What Is Intergy?

Intergy offers ambulatory practices a specialty-focused EHR and practice management solution that is both user-friendly and customizable. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows.

Who Uses Intergy?

We specialize in ambulatory market solutions, and partner with more than 10,000 organizations and 75,000 providers across more than 40 specialties -- positive impact for more than 100 million lives.

Intergy Software - Patient chart
Intergy Software - Visit note
Intergy Software - Claims management
Intergy Software - Analytics CQM dashboard
Intergy Software - Analytics financial perfo

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Reviews of Intergy

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
4.0
Features
4.1
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rohan
Rohan
Senior VP in US
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Intergy works well for us

5.0 5 years ago

Comments: Intergy PM has helped grow our business, increase efficiencies, and help ro reduce overhead.

Pros:

The Intergy PM and Practice Analytics reporting system are great for our business. The ease of claims entry and transmission has helped streamline our processes.

Cons:

Some of the Enterprise functions are meant for a large multi-specialty practice and not a RCM/billing company like ours. But it does not hamper our use of Intergy.

Cindy
Clinical Information Systems Coordinator in US
Health, Wellness & Fitness, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Intergy PM Review

4.0 5 years ago

Comments: It has been great. Our PM set-up phase and go-live went great. We were prepared and ready to go. Our billing did not miss a beat.

Pros:

The billing set-up/features are easy to set up and easy to use.

Cons:

I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great.

rose
LVN in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Greenway Intergy

5.0 2 months ago New

Pros:

All forms are detailed and easy to use. They are regularly updated following the basic requirement from vendors.

Cons:

take many step to complete all section to be able to see them recorded

Lance
Physician in US
Medical Practice, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

I feel like I'm in bizarro world

1.0 4 years ago

Comments: We are a small practice and have sunk too much into changing so now we feel trapped. We have longtime employees talking of quitting because this system is such a frustrating mess. Supposedly there is an update "in the spring" that we are hoping at least makes the software useable.

Pros:

We switched over from Primesuite early because Greenway told us if we did so there would be no extra charge for the new software and Primesuite was no longer being supported.

Cons:

Where to begin? This software has literally brought our thriving practice to its knees. That in and of itself says it all. I have 2 partners in their later careers talking imminent retirement due to this system. I've been in practice 10 years and have found myself looking at other options solely due to the Intergy switch. We were happy using Greenway Primesuite. Like all EMRs, it sucked but at least didn't get in the way of providing patient care. We were told Greenway would no longer be supporting Primesuite and so we assumed (wrongly it turns out) that at the very least we'd get an upgraded version of Primesuite. We couldn't have been more wrong. I feel like I've stepped back 15 years and cannot think of 1 improvement from the old software. Customer Support has been abysmal. Greenway sent trainers to help us when we went live. Problem was they didn't really know how to use the system. Then on day 3 of going live there was an "update" that completely changed to look of the system and which the trainers had not received any training on. At that point they could no longer answer any of our questions and were learning along with us. The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies.

Greenway Health Response

4 years ago

Lance, we are sorry to hear of the difficulties you've encountered. We have escalated the matter on our end. You can expect to hear from a representative who can address your concerns and connect you with the training, support, and answers you need.

Shandi
LPN, Telehealth & Informatics Coordinator in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

There is no such thing as a perfect EHR/EMR system

4.0 10 months ago

Pros:

I have been using Greenway Intergy for about 4 years. I previously used a different Greenway EHR system for about years before Intergy. The support is usually pretty knowledgeable about issues and if they aren't able to help they will escalate your case to a higher support team. Within the last 3 to 4 years, Greenway has really stepped up their game with trying to enhance their product. They formed a program for end users to help enhance features within the system. End users were given the opportunity to give feedback about what we liked and disliked and how we felt it could be better. This was a very well thought out program that actively met multiple times within a month for probably 2 years. That is probably my favorite thing that Greenway has ever done. Forms are used in the charting process and I personally don't care for most of the forms that are provided, but the good thing about Intergy is that you can build your own forms to meet your practice's specific needs. They do have a wide range of forms that would most likely fit the needs of other practices. There are a lot of features offered within Intergy.

Cons:

Implementation was one of the worst experiences. Our health center used a Greenway EHR system called Success EHS that Greenway discontinued and we were forced to the conversion of Intergy. Go-Live day was so bad that we ended up using paper chart notes for about 2 weeks. Most likely, a practice using Intergy will need a "super user" because some of the workflows are difficult to perform for the average user. You will need to come up with your own training plan for new employees. Although they have training videos, almost all of them are out of date. The billing process needs a major overhaul.