TeamDynamix

Help Desk Ticketing and Project Management with TeamDynamix

Pros:

The part of this software I use the most on a daily basis is project management. This includes the project request form, the scheduling of project tasks, notifications through the system to customers, stakeholders, and the dev team. Other areas around our campus use different software and it's clear the differences with IT using TeamDynamix and them not.

Cons:

The only thing I can say about a part of the software that might need to be a little better is just onboarding for new employees who use the service. There are so many different applications and uses with this software that it can be a little overwhelming at first. I will say they have a great customer knowledge base that has an article for just about any issue you might come across.

Great platform for service management needs

Comments: Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.

Pros:

TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.

Cons:

The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.

An Excellent Tool: TeamDynamix

Comments: Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.

Pros:

TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes. With a variety of features, it offers a comprehensive solution to project management and service request tracking. The reports feature is especially useful, allowing me to quickly access data and generate reports.

Cons:

TeamDynamix can be a bit overwhelming for first-time users. The interface has a lot of options that can be difficult to navigate and the learning curve is quite steep.

Good tool, but PPM needs attention

Comments: Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.

Pros:

The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.

Cons:

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.

TeamDynamix for government Incident Management

Comments: From procurement to go-live, the process has been very smooth with TeamDynamix. The sales, implementation and support teams are great and very responsive. Probably the easiest roll out I've been a part of.

Pros:

We liked that the product was a codeless solution and could be easily managed by one or two people. Our previous product required developers and was too large and cumbersome.

Cons:

There are a few features that are lacking, but the good news is that TeamDynamix reads and reacts to customer feedback. I've already seen a few of the items I wanted introduced in new version roll outs as well as listed in future releases.