When I Work
What Is When I Work?
When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error.
Get started with a 14-day free trial now.
Who Uses When I Work?
From small businesses to large enterprise operations, management teams in every industry are using When I Work's software to save time scheduling shift-based employees & improve communication.
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When I Work
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Reviews of When I Work
Trish
Alternatives Considered:
Great software for teams of all sizes
Comments: I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.
Pros:
- Shift templates, makes scheduling a lot easier - The ability to copy and paste any shift, even faster than clicking and choosing - Simple to add and remove employees - App is fairly easy to use - Time clock is awesome, easy to use
Cons:
- Looking at the full staff schedule on a particular day can be tedious. - For those making schedules, it's so much easier to do on a computer - In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.
When I Work Response
4 years ago
Hi Trish, Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Amanda
Verified Reviewer
Alternatives Considered:
Great software for smaller conpany
Comments: I would’ve chosen this app over its competition, if the cost was more competitive. It’s easy to use, it’s intuitive, they focus on their core product which is online scheduling.
Pros:
This is a very straight forward software that focuses on online scheduling. It’s very easy to use. It’s very responsive, and fast. IM feature is very good. Great for communication between staff.
Cons:
The cost is quite expensive, as it’s calculated based on number of active employee per month vs a flat fee, so the bigger the company, the more it costs. We have almost 150 employees in total, so it was not the best option for us to use.
When I Work Response
last year
Hi there, Thank you for taking the time to leave this review and share your feedback with us. We're happy to hear that you were finding the app easy to use and navigate! We strive to provide the very best value through continued product enhancements and outstanding service. I'm sorry to hear that When I Work did not best meet your business needs. Should your needs change in the future, we'll be happy to help! Warmly, Chelo
Emmanuel
Review of When I Work from the perspective of a small business in Ghana
Comments: I find When I Work easy to use, with useful features for employee scheduling, time and attendance tracking, and communication. However, I have encountered some issues with slow loading times, occasional downtime, and a buggy mobile app, and the customer support can be slow to respond. Overall, When I Work has been a valuable asset to my organization.
Pros:
I like how user-friendly the scheduling interface is. I appreciate that I can quickly create and modify schedules, and the mobile app allows me to view my schedule, swap shifts, and request time off. This simplifies the scheduling process and ensures that all shifts are covered.I also like the time and attendance tracking capabilities of When I Work. I can clock in and out using the mobile app, and my employer can monitor my attendance in real-time. This reduces errors and ensures that I am accurately compensated for my time.When I Work's communication features are also useful to me. I can send one-on-one messages or group messages, making it easy to communicate with my team members or departments. I also appreciate that my employer can send out announcements or updates to the entire staff using the platform.Finally, I find it helpful that When I Work can integrate with other tools such as payroll software, accounting software, and POS systems. This allows for a more comprehensive solution for managing a workforce, making it easier to manage multiple aspects of my business in one place.
Cons:
One issue that I have experienced is that the software can be slow to load or experience occasional downtime, which can be frustrating when I am trying to access my schedule or communicate with my team members. I have also encountered instances where the mobile app can be buggy or crash, causing disruptions to my workday.Another concern that I have is that certain features, such as the ability to copy and paste schedules, can be cumbersome or time-consuming. Additionally, the reporting functionality could be more robust, with some reports taking longer to generate than expected.Finally, I have noticed that the customer support can be slow to respond or unhelpful in resolving issues. This can be a problem when there are urgent scheduling or communication needs that require immediate attention.
When I Work Response
2 weeks ago
Hello Emmanuel, Natalie here with the Customer Care team at When I Work! I appreciate you taking the time to leave such a thoughtful review and feedback. I'm glad the app's communication tools could help make your work life a little easier, but I'm sorry to hear about the roadblocks that you've been encountering and that our support has missed the mark for you. It's never our intention to create more headaches on top of your busy workday, and we'd definitely like to work to resolve the technical issues you've mentioned, so please don't hesitate to reach out at https://help.wheniwork.com/submit-a-ticket/ for one-on-one support - we're here to help. Thank you, Natalie
Mary Faith
Still pissed off after 6 months.
Comments: A little happy. A lot frustrated.
Pros:
It was sold as an easy-to-use product.
Cons:
My accountant is doing twice as much work as he needs to! Why does he need to manually input employees' taxes???
When I Work Response
last week
Hello Mary, we appreciate you bringing this to our attention. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.
Alan
A Great Tool for Scheduling and Managing Employees
Comments: Overall, I've been very pleased with my experience using When I Work. It's been a great tool for managing my team and scheduling employees. I've found it to be user-friendly and easy to navigate. The only issue I've encountered is with the mobile app, but I'm sure that will be resolved soon.
Pros:
I love using When I Work to schedule and manage my employees. It's so easy to use and has great features like the ability to communicate with my employees and see who is available to work at a glance. I also appreciate that I can easily adjust schedules as needed. It's definitely a great tool for managing my team!
Cons:
The only downside to When I Work is that the mobile app can sometimes be slow to load. I've also had a few issues with the notifications not coming through as quickly as I'd like. Other than that, it's a great scheduling and management tool.
When I Work Response
2 months ago
Hi Alan, Thanks for your time in sharing this feedback with us, it is greatly appreciated! We're thrilled to hear that your workplace finds WorkChat impactful as a communication method and the app is easy to use to help provide visibility into coverage while scheduling. If you're noticing persistent loading issues or notification delays, our team would be happy to look into this! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thanks again for your review!
