Schedulicity

I have utilized online scheduling for over 15 years and this system is the most user friendly of any

Pros:

I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

Cons:

I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

Customer Service is absolutely top notch!

Comments: The customer services has always been SO wonderful! [SENSITIVE CONTENT] was someone who stood out customer service-wise. She was quick to respond and even though my problem was user error on my part, she fixed it in the best way I could’ve asked for!

Pros:

Honestly, you can make this as simple or as complicated as YOU want. Meaning, if you want to use all the features that Schedulicity offers, go ahead! If you want to simply use it just for a scheduling/calendar platform, that’s fine too! I like how I’m not “required” to use all features in order for the software to be utilized. For example, I don’t have to enter a clients phone number if I don’t plan to send them reminder texts. Or, I don’t have to enter in a card number if I use a different software for that.

Cons:

I don’t have any complaints about this software so far!

Extremely useful yet comes with glaring unacceptable cons

Comments: I'm ready to leave Schedulicity because it has been over a year since they said certain features would be "coming soon to Canada" and they haven't yet.

Pros:

I like how easy it is to customize group fitness/class settings to suit the unique needs of my business. I believe this platform comes with a high number of features for the price, so many would likely consider this high value.

Cons:

PACKAGES: I think it is unacceptable that a business can add tax to any products or services EXCEPT PACKAGES. It makes absolutely no sense why I can charge my clients tax for personal training, group fitness but NOT packages/class session packs which is how I sell most sessions to clients. Schedulicity suggested that I just include taxes on my listed prices for packages. This is a terrible suggestion as the pricing will appear high, at a glance, when packages are supposed to appear to be reduced in price. Also, Schedulicity boasts all over their website about how they make it easy for business owners to track taxes and run reports etc. yet since I sell a lot of packages I can't simply run a report to see how much tax I have collected in a year. With Schedulicity's suggestion to include tax in my packages I'd have to create extra accounting steps for some purchases but not others. CLIENT USER EXPERIENCE: In the client App it is hard for a client to see the details of classes they sign up for. There is a tiny "i" that the client has to tap in order to open a window to show them the location and extra details about their booking... none of my clients have ever been able to see this "i" button on their own so they just text me unnecessarily with questions that should be easier to find in their app. PUBLIC BUSINESS LISTING: Any service or product that you create for your own needs behind the scenes like freebies or one-off visits are visible to the public incl. pricing.

Schedulicity - a simple and effective way to schedule 1:1 meetings or appointments

Comments: Seamless scheduling of 1:1 appointments.

Pros:

The ease of making appointments is what is most appealing about this product

Cons:

I have not actually had any issues with Schedulicity to date!

Great value

Comments: Overall positive.

Pros:

This was an easy software to use and set up. It helped us with logistical services around transporting kids from multiple schools to one studio for our after school yoga program.

Cons:

This software was great for the average yoga studio. Easy to use and easy to see roster settings.

Once an excellent scheduling and payment processor...now subpar

Comments: The business problems I am solving appear to be those created by using Schedulicity. The 'Rockstars' are friendly, but whoever is in charge really needs to think about R & D and QA. I loved Schedulicity at its inception, now I see very little benefit to using it....unless you call mindless hours clicking on appointments to determine whether or not a session has been paid for each and every session for each and every client.

Pros:

Scheduling is easy from my clients end. Set up was easy. I DID like the ability to quickly checkout clients and track packages. This functionality has had bugs for at least 6 months. Schedulicity has now introduced a new bug, such that on the calendar view, I cannot tell who has been checked out.

Cons:

The number of bugs that are introduced and the absolute waste of time spent on non-sensical aesthetic icons. The lines of the icons became smaller. They got rid of an apple symbol. Who are the ad wizards who decided this is a necessary and useful functionality update? Most users of this product are literate. Most users of this product are seeking ease of use and functionality. Yes, we want it to look nice, but the icons actually look sillier and some poor developers spent time coding for this garbage! Their time could have been better spent fixings the bugs and developing a QA team! Sweet baby J, how can they constantly be updating but not testing for bugs? How can a really great product become so aggravating because millennials wish to spend their energy on the thickness of lines of icons, instead of what actually matters?!

Easy to use + Outstanding customer service

Comments: Outstanding customer service. Very helpful and resourceful staff, I always got a prompt and warm response to my inquiries. I felt supported and well cared for.

Pros:

Very simple and intuitive setup process. Super user friendly. Loved the add-on format for selecting the services I needed, not paying for features I wouldn't use.

Cons:

I would have loved to be able to translate all of the automated emails for my francophone clients and be able to offer them with access to their accounts on a French platform but overall I was so satisfied with the product I found it was worth working around this minor issue!

It's fine. Expensive

Comments: Again. It was fine. Clients found it confusing at first based on our previous system. We switched because of the added costs and lack of integration with our calendar

Pros:

It functions as advertised. It was fine as far as interface goes

Cons:

It requires extra expense for text and email services

Highly Recommend

Pros:

It's Super user friendly, versatile, and has many of the features I was looking for.

Cons:

A bit pricier than other options but overall a good value for the services provided.

Simple appointment scheduling with some perks but functionality low.

Pros:

It's simple, easy for simple appointments and reasonably priced. The add-ons too are reasonable. I like the software and the price except for a few inconveniences that, in my pedestrian view, would be rather simple fixes. It's easy to make appointments, add clients, move or reschedule appointments. It allows on-line client initiated booking. All of that is great.

Cons:

The system doesn't accommodate some pretty simply business structures. If you have a service business that operates in several locations, you have to have separate calendars and separate client lists for each. Or you will have to create pseudo provider names to keep it on one calendar. If you do that, the automatic email messages may send a client in the wrong direction to receive the service. I had that difficulty until I set up the separate calendar. All this being said, I can't find a calendar that is reasonably priced that does the kind of thing I need it to do. I'm a multi-location practitioner and having to maintain separate calendars, one for each site--and consequently separate client lists is frankly time consuming. Some of my clients use both locations. I don't have two businesses, just one.

Free during Covid

Comments: Awesome. They even waived the cost of services first year of CoVID as so many business shut down. Great service!

Pros:

I really enjoyed Schedulicity and was easy to use both for my clients and I.

Cons:

Didn’t have soap notes for client management.

Schedulicity is the Paramount of All Scheduling Apps!

Comments: I'm a lawyer by day, yogini by night. I love that Schedulicity appeals to my needy and highly organized personality, as well as my insatiable desire to categorize, color-code, and organize (or reorganize) my schedule with one click. The fact that it is structured and simple to use is wonderful--I don't have an extensive background in this area, but it was easy to start and simple to manage. Customer service has ALWAYS been top-of-the-line, something else that the other apps are seriously negligent in addressing. I cannot say enough good things about this app!

Pros:

Foremost--the customer service with this software is the BEST. I have used *several* other apps for my yoga studio and could (1) never get someone to respond timely (2) never get my exact questions answered. The geniuses behind this app are super fast to respond, have a great sense of humor, and are down to earth. I love that Schedulicity has multiple options for classes, services, workshops, and more. The super cost-efficient pricing is unparalleled, especially for those of us just starting out. The fact that we can use it on a computer, iPhone or Android is a plus because not all of my clients are able to download apps to their phone. I had multiple complaints with the other apps I tried--I have not had a SINGLE complaint about Schedulicity. Potential clients do not have to create a profile to view my listing--which is a huge plus for those that are wary of providing personal information online. I also love that I can do quick enroll and template email announcements without having to put much thought into the design. Importing my clients from the other apps was a snap. Let's not forget that they are able to link your social media accounts (where you have control over what gets added to your listing) without you having do try to go through the hassle of uploading things one at a time. They really have done all of the work for you!

Cons:

At first, I struggled with making sure my classes didn't overlap because the calendar blocks are not as distinct and divisive as that to which I am accustomed, but it was a quick fix--plus, they give you a warning pop-up when you overlap your bookings. I blame this mostly on my own personal inability to figure out my time schedules, though!!

Works incredibly well for customers and businesses alike

Comments: Overall schedulicity is an incredibly useful application. I would recommend it for any salon trying to find a better way to manage appointments and allow customers to book them without having to have a dedicated receptionist.

Pros:

Have heard wonderful things from customers about how easy it is to use Easily manage a whole team of individuals schedules with the app Makes appointment booking for salons, restaurants, businesses, students, and even a sales team easier The interface makes it possible for anyone to use this software with ease

Cons:

While it works very well or many facets of business I have used this software in both a salon and a restaurant, on both the customer and business side. I can say that it is not necessarily built for every single industry and I feel providing that flexibility would allow for the software to be more useful for individuals who maybe work in two separate fields.

Schedulicity is Simple Scheduling Software

Comments: Every day laid out for me just how I wanted, no confusion, immediate notifications. Can't ask for more.

Pros:

SO easy to use, everything is laid out simply and thoughtfully. They clearly gear their product to their appropriate audience and that is much appreciated. When I worked in the beauty industry, all I wanted was to deal with my clients, not spend time on over complicated apps or scheduling software. Schedulicity allowed me to do just that.

Cons:

The problem is not with THIS software, the problem is with the over abundance of salon and spa scheduling software. There are literally hundreds to choose from and no real industry staple. My vote for the standard is indeed, Schedulicity.

really helps maximize use of your time and productivity

Comments: Allows my clients to self-manage their appointments, thus reducing my back-end labor and increasing my cost-effectiveness. Thanks Schedulicity. <3

Pros:

It's intuitive for all of my clients, no matter how tech-savvy or not. Automatic rescheduling and posting sales for time slots that haven't filled. Very intuitive, clean, aesthetic layout. Awesome app makes managing from my phone a breeze. Very affordable pricing and solid free service.

Cons:

It does seem to be bent toward services wherein payment is rendered after service, rather than before (e.g. salons, spas). There's some limitations for those of us that sell e.g. package services with upfront payment.

Have used for booking of appointments.

Comments: Easy to use in managing appointments both from the Provider end as well as the customer end.

Pros:

Easy to set up and easy for the customer to book, change, and cancel appointments. Provides different price points so as business expands and our account reps increase we can ramp up to a plan that allows more of our Providers (Reps) to use. Also has good features such as email marketing to maintain follow ups with customers.

Cons:

In some instances it will book an appointment for a given service in a different time slot, even if it is not offered during that time of day. Example, a discount may be given if someone comes in during certain hours. However, if a returning client rebooks the same "discount type" appointment, but at a time of day when the discount is not offered, system will still book it. Slight quirk we've noticed.

Easy to Use...Love it

Comments: I have loved using Schedulicity. It's simple and convenient.

Pros:

I love this platform because my patients and I all find it easy to use. It's been wonderful having my patients schedule online versus calling me directly.

Cons:

There are really no disadvantages to this software. If I decide to start doing all of my patient files electronically, then I may need to find an alternate platform, since Schedulicity is merely for scheduling, and not a full mental health/healthcare platform.

Don't have to think twice

Pros:

There are a few things I really liked about this software. I liked the fact that schedulicity allows clients to book 24 hrs a day and they make sure that the schedule fits tightly. That means that there won't be awkward gaps left in the day which as we know is so frustrating and wastes our time when we can be making money. I also like how the appointments are color coordinated for services. It makes it quick and easy to take a look at the schedule and see what clients are booked for the day. Pop Up offers are also available while clients are booking which is fun and I had not seen this before this software. Also, the monthly cost to use such a helpful software is very reasonable.

Cons:

What I do not like about the software is that some of my clients had issues with booking online in the past which made me want to switch softwares to something a bit more reliable. Additionally, I think that overall the excitement of the website when booking is just not there. I want clients to feel excited when they book their appointment and the website doesn't really attract that excitement.

Get it in a couple of clicks

Pros:

Easy to use and able to schedule future appointments.

Cons:

Would be great to see past appointments vs only future appointments.

Best On-line Scheduling

Comments: I recommend this software to all my friends who run small businesses that are service oriented.

Pros:

I looked at a number of options before choosing Schedulicity. It's so user friendly, affordable, and so many amazing features.

Cons:

The only thing I don't like is that a client can't go in and make reoccurring appointments.

Fantastic, easy to use, rockstar staff

Comments: Multi-location, Square POS integration, Admin view ease of use between employees.

Pros:

Ease of use, navigation within both mobile and desktop views, has all the features needed in a sophisticated appointment software. Is scalable and fits a variety of business models. Integrates well with Square and Stripe POS.

Cons:

Small feature functionality tweaks needed such as appointment requests vs simply scheduling time. Gift card with Stripe users process could be easier, however integration with Square gift cards is simple.

Now requires credit card info and address

Comments: Disappointed with this change on the customer side.

Pros:

I used to like the ease of scheduling to see my son's barber.

Cons:

Now its asking to keep a credit card on file and to input address. We didnt have to do any of this before. I am very uncomfortable with putting this information in. It should go back to not requiring payment info or at least integrate with PayPal.

Great for th price

Comments: The platform is simple but all you need for appointments. For the cost, i would consider it a great value.

Pros:

This is everything you need in a scheduling software. Love how it is mobile friendly and can integrate with social media and other payment options.

Great features, easy to use, great introductory price point

Pros:

For someone starting out, the price point is affordable. Great for holding classes and communicating with your class enrollees. Great features for scheduling as a practitioner. Very easy to set up and user friendly for those making appointments on the system.

Cons:

The add-on pricing for the communication/marketing piece doubles your monthly cost. This can be prohibitive. In this way it becomes a bit proprietary in that you need to purchase the add on because the platform does not talk to other apps, like zapier. This is a phenomenal platform, but for the same price or less I can get the same features and more with a little ingenuity and zapier, Gmail, and mailchimp using other scheduling platforms.

A Winning Scheduling Program

Pros:

It's easy is to use; customer service is gets back you quickly; saves time and it's affordable

Cons:

I wish my clients could go to their Schedulicity account and pay from there to my office.