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What Is Lightspeed Retail?

This POS platform makes retail easier for everyone. Whether you’re just getting started or building your empire, Lightspeed’s got you covered. Simplify inventory management with a sophistacted product catalog that unites all your locations from a single dashboard.

- Manage Inventory faster
- Get Lightspeed's Hardware
- Create exceptional customer experiences
- Keep an eye on performance in over 40 built-in reports
- Lightspeed Payments

Who Uses Lightspeed Retail?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail

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Reviews of Lightspeed Retail

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
4.0
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jessica
Jessica
Owner in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best POS for small businesses

5.0 4 years ago

Comments: One major benefit is how easy my ordering is with their PO system.

Pros:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons:

Lots of different options so it takes a bit to determine what you need to use.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The Point of Sale solution

4.0 3 years ago

Comments: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Pros:

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Cons:

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Railan
Manager in US
Sporting Goods, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Lightspeed for Small Business

5.0 last month New

Comments: Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated.

Pros:

Inventory, POS, Reports, and discount features are all easy to configure and use.

Cons:

When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.

Lightspeed Response

4 weeks ago

Hi Railan, Thank you for sharing your experience! We're glad to hear that Lightspeed has provided you with easy-to-use features for inventory, POS, reports, and discounts. The Lightspeed Team

Dave
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

No customer service

1.0 2 months ago New

Comments: Terrible. The POS X-series card reader that was delivered was faulty, wouldn’t stay charged and would give error messages when trying to process transactions. The additional equipment wasn’t comparable with our iPads. I left two voicemails asking for support with the faulty ready, never got a call back. Canceled my account and asked for a refund for the card reader and the subscription fee for the month we couldn’t process anything through them (Square stepped in and took care of us). Lightspeed never even responded. I called and spoke with a rep asking for a refund, it took a month for a response and the email was generic with no explanation for declining my request for refund. The company is not for small businesses and doesn’t care about clients.

Pros:

There’s nothing I like about the company.

Cons:

Customer service and support is nonexistent. Management only communicates through email (absurd). Messages and voicemails aren’t returned. Emails are automated blanket emails.

Lightspeed Response

last month

Hi Dave, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected]. Thank you, The Lightspeed Team

henry
Owner in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Merchant is not secure against ilegal charge back

5.0 2 months ago New

Pros:

Easy to use, however Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.

Cons:

Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.