Lightspeed Retail

What Is Lightspeed Retail?

Promo: Save up to $1,000 on our retail digital bundle. This cloud-based POS centralizes inventory management, employee management, sales reporting & accounting across locations and channels.

Who Uses Lightspeed Retail?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

Where can Lightspeed Retail be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPad (Mobile)

About the vendor

  • Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada

Languages

Dutch, English, French, German

About the vendor

  • Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada

Languages

Dutch, English, French, German

Lightspeed Retail videos and images

Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
View 4 more
Lightspeed Retail video
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail

Compare Lightspeed Retail with similar products

Lightspeed Retail

US$69.00/month
Free Version
Free Trial
US$29.00/month
Free Version
Free Trial
US$89.00/month
Free Version
Free Trial

Features of Lightspeed Retail

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cataloguing/Categorisation
  • Channel Management
  • Check-in/Check-out
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Fields
  • Customization
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Location
  • Order Management
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Supplier Management
  • Third Party Integrations
  • Touch Screen
  • Transaction History
  • Website Management
  • eCommerce Management

Lightspeed Retail Alternatives

QuickBooks Point of Sale is an all-in-one solution with the software, hardware and payment service you need to sell online and in-store
QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere, anytime.
Epos Now is driven by one simple motivation: to help businesses of all sizes reach their full potential through the power of the cloud. Learn more about Epos Now
Retail Pro is complete retail management solution for POS, inventory, customer and store ops management across channels and devices.
The leading accounting software for small businesses. Instant access to customer, vendor and employee information.
Just pick a template, then customize fonts, colors, and content to match your style.
Web-based open source eCommerce platform that helps in the creation of online store with themes, payment, shipping options & more.
Cloud-based iPad point-of-sale with an integrated web and mobile storefront enabling online shopping for the end consumer.
Aloha EPOS is a reliable and easy to use restaurant management system which is ideal for bar, hotel and restaurant groups.
Toast is an all-in-one POS and restaurant management system built to improve efficiency and dramatically cut costs.
Heartland Retail is more than just a POS! Learn about our enterprise-grade retail management features!
Web-based solution that provides point-of-sale through inventory control, retail management, reporting, client database and more.
Microsoft Project is a simple, yet powerful tool to manage work from quick projects to more complex initiatives.

Reviews of Lightspeed Retail

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.2
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Zondre
Zondre
General Manager in US
Verified LinkedIn User
Retail, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great integrated system

5.0 3 years ago

Comments: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros:

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons:

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Elizabeth
General Manager in US
Recreational Facilities & Services, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Fantastic product for any retail business. Excellent value.

5.0 2 months ago

Comments: Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Pros:

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Cons:

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Lena
Lena
CEO in US
Verified LinkedIn User
Retail, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

The WORST CUSTOMER SERVICE

1.0 2 months ago

Comments: If your thinking of using Lightspeed, skip the hours of frustration and go straight to Square or Shopify. The customer service is the worst I’ve ever encountered, and I work in customer service. The sales rep I was assigned was dishonest, unresponsive and incompetent. I literally spent hours trying to make things work. I asked on numerous occasions to be sent to someone else and the company could not seem to do it. I asked to speak to his manager, and was referred back to him. It was the most bizarre and frustrating experience I’ve had in 13 years as a retailer.

Pros:

I liked the idea of all the integrations

Cons:

Terrible customer support. There was no way for me to really evaluate the functionality of the software bc of this

Lightspeed Response

2 months ago

Hi Lena, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Thank you, Lightspeed Commerce

Daniel
Jeweler in US
Retail, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Easy Switch to Lightspeed Retail

5.0 2 months ago

Comments: Overall it has been an easy switch and easy to use software.

Pros:

The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver.

Cons:

The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics.

Miguel
CEO in US
Apparel & Fashion, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Horrible Customer Service

4.0 2 months ago New

Comments: After making our first sales we were told we would have to wait 2 weeks to get our first deposit.
We understood and gave them time even though that seemed like a very long time to wait for a startup.
Unfortunately we never got out money. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We did the run-around with their support team for more than a week and STILL have not gotten paid. They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?
We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up.

Pros:

The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.

Cons:

Customer service is worse than anything we have experienced with more than 20 years in running a business.

Lightspeed Response

2 months ago

Hi Miguel, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps. Thank you, Lightspeed Commerce