Lightspeed Retail

by Lightspeed

Who Uses Lightspeed Retail?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

What Is Lightspeed Retail?

This cloud-based POS centralizes inventory management, employee management, sales reporting & accounting across locations and channels.

Lightspeed Retail Details

Lightspeed

http://www.lightspeedhq.com/

Founded 2012

Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
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Starting price

US$79.00/month
N/A
US$499.00/month
US$129.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial No
Free Trial No

Lightspeed Retail deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Chromebook (Desktop)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Lightspeed Retail Features

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Communication Management
  • Customer Database
  • Customisable Reports
  • Customizable Fields
  • Distribution Management
  • Electronic Payments
  • Forecasting
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Invoice Management
  • Lifecycle Management
  • Materials Management
  • Multi-Currency
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Planning Tools
  • Price / Margin Management
  • Product Management
  • Production Management
  • Production Tracking
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Third Party Integrations
  • Warehouse Management
  • eCommerce Management

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  • Custom Cake Orders
  • Customer Database
  • Customer Management
  • Customisable Reports
  • Data Import/Export
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • For Bakeries
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Labor Cost Calculator
  • Loyalty Program
  • Marketing Automation
  • Multi-Location
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Order Entry
  • Order Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Production Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Reporting
  • Recipe Management
  • Recipe/Formula Costing
  • Reporting & Statistics
  • Returns Management
  • Sales History
  • Sales Management
  • Sales Reports
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  • Time Clock

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  • Billing & Invoicing
  • Cost Tracking
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Customization
  • Data Import/Export
  • Historical Reporting
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Label Printing
  • Label Templates
  • Labeling
  • Location Tracking
  • Mobile Access
  • Multi-Channel Management
  • Multi-Location
  • Order Management
  • Order Processing
  • Order Tracking
  • Purchase Order Management
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  • Receiving Labels
  • Reporting & Statistics
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  • Sales Orders
  • Serial Number Tracking
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  • QuickBooks Integration
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  • Returns Management
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  • Sales Tax Management
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  • Customer Database
  • Customisable Reports
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  • Data Import/Export
  • Forecasting
  • Inventory Auditing
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Multi-Channel Management
  • Multi-Currency
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  • Order Management
  • Order Processing
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  • Point of Sale (POS)
  • Purchase Order Management
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  • Reorder Management
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  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
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  • Electronic Payments
  • Electronic Signature
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Jewellery Design
  • Label Printing
  • Loyalty Program
  • Marketing Automation
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  • Multi-Store
  • Order Processing
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • Purchase Order Management
  • RFID Scanning
  • Receipt Management
  • Repair Tracking
  • Reporting & Statistics
  • Retail Inventory Management
  • Rewards Management
  • Sales Orders
  • Sales Trend Analysis
  • Stock Management
  • Supplier Management
  • Tagging
  • Third Party Integrations
  • Vendor Management
  • Wholesaler Management

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Lightspeed Retail Reviews

Read all 816 reviews

Average score

Overall
4.2
Ease of Use
4.3
Customer Service
4.2
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Zondre W.
Zondre W.
General Manager
Retail, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 14/6/2019

"Great integrated system"

Comments: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros: The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons: There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

  • Reviewer Source 
  • Reviewed on 14/6/2019
Verified Reviewer
Freelancer
Telecommunications, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 7/1/2021

"The Point of Sale solution"

Comments: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Pros: I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Cons: A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

  • Reviewer Source 
  • Reviewed on 7/1/2021
Patrice T.
Owner
Retail, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 22/9/2021

"Invest in your pos"

Comments: If you want you compagny to work, invest in a pos that does what it need to be done, that is what I did with lightspeed and I enjoy every second of it. Many feature save me several hours of work per week and they realy did a superb reserchs jobs on building a software that work with retail and its not a additional feature to a restaurant pos.

Pros: The inventory management feature is juste great, it does everything it need to be whit minimal restriction, import feature for large supplier order is a must. Save me several hours a week

Cons: The restriction in UPC digit make some of my item UPC useless (item from China with irregular upc) and I have to create a upc myself

  • Reviewer Source 
  • Reviewed on 22/9/2021
Derrick R.
President
Restaurants, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 8/5/2019

"Not for restaurants"

Comments: We had purchased the system for 3 of our establishments, and only installed it in 1 of them as a trial. Because of how bad it was, we decided to cancel our service. Even though we had not installed the other 2 locations and had used the product for 3 month in the one installed, they are forcing us to abide by our 3 year contract and pay the full amounts. Even with having to cover that cost, which is completely unreasonable because 2 of the services were not installed, it is still much better and efficient for us to switch to another more functional service such as Cluster or Maitre-D. I would not recommend this to anyone who has a restaurant.

Pros: Looks nice if you spend the time to set it up

Cons: Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation done on time. And even at that they finished doing it opening day, and were debugging while we had to serve clients. And that is a whole other story. The product itself looks good but really does not work for a restaurant. Little things like having a single client pay without closing the full table is not possible. Servers need to figure out all these ways/trick to speed up service without being slowed down by Lightspeed. Items cannot be sent to multiple locations at ones (if something come from both the kitchen and bar like a Caeser with bacon) The reports are terrible. Items are split up in ways were the they are split if clients have payed 1/2 or 1/3 of the amount. So items like Natchos that are group type items, to no how many have been sold you need to add the full one, the 1/2, 1/3, 1/4, 1/6, .... amounts. So extracting any information takes a long time. Many of the reports have numerical errors in them, and as such they cannot be trusted. Also, tyring to export hourly sales or receipts all have wrong times on them (our restaurant closes at 1am, yet it still show receipts until 5am) It is not possible to use the inventory option in bar because they can only have units, it

Vendor Response

by Lightspeed on 17/5/2019

Hi Derrick,

We apologize that you are disappointed with your Lightspeed Restaurant experience. We see that have been speaking with a senior member of our Customer Success team who is working with you to addressing your concerns. We would be happy to continue to work with you in resolving the matter, and coming to an amicable solution.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 8/5/2019
Traci B.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 7/6/2021

"Lightspeed for Retail"

Comments: We are a brick and mortar Women's Boutique and Formal Wear and have been with Lightspeed for over 5 years. We thoroughly researched many POS systems, before going with our decision and couldn't be happier. The system is easy to set up and use and simple to train employees on. The customer profiles make it easy to customize shopping experiences for all of our customers and stay in contact with them.

Pros: The customer service is excellent and available 24/7, which is critical in our business. The reports Lightspeed generates helps us better gauge sales and thus make better buys more cost effectively.

Cons: None that I can think of or have seen in competitors.

  • Reviewer Source 
  • Reviewed on 7/6/2021