Lightspeed Retail

Best POS for small businesses

Comments: One major benefit is how easy my ordering is with their PO system.

Pros:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons:

Lots of different options so it takes a bit to determine what you need to use.

Horrible Customer Service

Comments: After making our first sales we were told we would have to wait 2 weeks to get our first deposit.
We understood and gave them time even though that seemed like a very long time to wait for a startup.
Unfortunately we never got out money. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We did the run-around with their support team for more than a week and STILL have not gotten paid. They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?
We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up.

Pros:

The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.

Cons:

Customer service is worse than anything we have experienced with more than 20 years in running a business.

Awesome price with great features

Pros:

Sense of ease is amazing and all the additional features you didn't think you needed but definitely would want.

Cons:

Only thing we have come across is the accuarcy for your mark up and margin percentage. If you change your default price, MSRP and online price as well as current inventory cost, the margin and mark up are not always accurate. Simple fix, would be to just manual calculate your mark up and margin percentage.

Series X-

Comments: Once we signed up and realized we were unhappy, our sales rep would not return our calls or emails-(Ben).We had numerous hardware issues and tech support could not figure our how to help us. For example, our bar code scanners were not functioning correctly and we had to search for days on the web to figure out how to fix ourselves.

Pros:

The only two positive things I can say is Lightspeed payments work seamlessly and Dylan, our trainer was great.

Cons:

Cons:1. The register pops open on every transaction-including charges2. Try and find a sales transaction from a couple of months ago. Lightspeed only shows a limited amount for each day.3. There are limited amount of reports available.4. Only uses Dymo printers which are cheap, always jam and the product tags are extremely expensive. If you tag your mechandise, get ready to spend alot!5. Jumped into training mode without a warning and no way to prevent soneone from going into training mode.6. Lacks a variety of controls that you can give a user. 7. Products can only be priced by markup not margins.8.Good luck tracking returns.9. Payment reports are confusing.10. When you call support, be prepared to know more than they do!

Best software for inventory management!

Comments: I personally like lightspeed for inventory management. It is one of the most complete software out there and it is still growing. I would like to see them growing in other areas as well.

Pros:

I have been using Lightspeed Retail for 2 years, and the overall experience has been great. We chose this software over others because of its great inventory system. Lightspeed is one of the best out there in terms of inventory management. It has many options to play with, making it easy to integrate your business. They have exceptional customer service (live chat available every day).

Cons:

Lightspeed is still growing. We could compare it to a startup with a great community behind it, but it is still implementing changes daily to become a better software. The POS system could have a better interface when using a tablet. The interface is simple but differs greatly when used on a computer. I would enjoy a more visual interface for its POS system. The barcode system works great, but I highly recommend spending a reasonable amount of money on the scanner to avoid many issues. We also use lightspeed e-commerce. Connecting retail and e-commerce together is easy, but it gets tricky if you need help from third parties apps. Lightspeed is not the best when connecting to a third party yet (they don't offer many options).