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What Is eClinicalWorks?

eClinicalWorks offers powerful and customizable cloud-based EMR software to healthcare providers. The software is designed to streamline clinical workflows, reduce administrative burden, and enhance patient care. Scribe is an AI-powered speech-to-text documentation tool that saves time and enhances accuracy by automatically populating patient data into the EMR. The platform also supports bots that can automate repetitive tasks, freeing up providers' time to focus on patient care.

Who Uses eClinicalWorks?

We offer innovative, customizable solutions for every setting, including primary care offices, ambulatory surgical centers, health centers, hospitals, and mobile clinics, and more than 50 specialties.

eClinicalWorks Software - PRISMA - Health Information Search Engine
eClinicalWorks Software - Progress Note
eClinicalWorks Software - eClinicalWorks Scribe
eClinicalWorks Software - EHR accessible on any device: tablet, desktop, or mobile
eClinicalWorks Software - Value-Based Care

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Reviews of eClinicalWorks

Average score

Overall
3.3
Ease of Use
3.3
Customer Service
2.8
Features
3.3
Value for Money
3.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Knott
Knott
Cardiovascular Research Supervisor in US
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

eClinicalWorks is my personal favorite eMR for medical practices

5.0 5 years ago

Comments: This is a much less cumbersome software than that used in other offices.

Pros:

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Cons:

The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

Justin
Owner/ lead physician in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great Difficulties Discontinuing Service

4.0 11 months ago

Comments: Terrible to disconnect from with misinformation and fraudulent billing despite clear records of trying to cancel services.

Pros:

It is a usable EMR that helped productivity and was fairly intuitive

Cons:

I delayed writing my review hoping ecw would settle my issue. I’ve been charged even after selling my practice completely last December and after full transitions of ownership am still billed fully! This is considerable ongoing cost and my issues are:1) In December when I sold out we requested services terminate as the new [sensitive content hidden] took over.2) We were given incorrect information we could not cancel due to contract, then we’re told we could have cancelled anytime by clicking a button3) Verified by [sensitive content hidden] our ECW contact he sees we requested cancellation after selling back in December and again every month, HE ALSO did screen sharing and confirmed our software lacks “the button” to cancel ecw,4) we are still being billed and cannot cancel!!!

Joelle
CCMAMAG in US
Medical Practice, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Simple, effective EMR system

4.0 3 weeks ago New

Comments: Overall Eclinical works for basic needs. I preferred Eclinical in the exam room setting for regular visits and check ins. However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain features. I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice.

Pros:

Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice.

Cons:

I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system.

Anna
Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Poor training, Horrible customer service, very expensive monthly fee, incomplete set up

1.0 last month New

Comments: it's been a battle from day one, starting with their un-organized and poor training week for physicians and staff, having incompetent trainer, charging for a trainer who's knowledge base was zero, forcing clients to pay for trainers air fair even if their BAD, they will

Pros:

patient scheduling is good, we were told reports are great but it was not at all good or user friendly.

Cons:

No upper management, no one is there if you have complains, you're on your own. During the demo they promise you the moon and the stars but deliver nothing

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Outpatient charting,

4.0 3 months ago

Comments: As stated above, many years ago used the software when a family practice was switching from paper to EMR. There was not a good way to do this and wish there was. However the software itself was easy to use and learn. Love the interface ability and secure messaging for patients.

Pros:

Ability to integrate with other clinics and facilities. Team learned it quickly.

Cons:

Not as many features as Epic or Cerner, however feel works well for outpatient practice. First used with transition to EMR from paper records and wish there had been a more efficient way to do.