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What Is CharmHealth?

CharmHealth is a online web-based, MU Stage 3 - 2015 Edition Certified, HIPAA compliant, collaboration driven, ambulatory electronic health record (EHR), Practice Management (PM) and Medical Billing (RCM) solution that dramatically improves quality of care for patients. CharmHealth products include TeleHealth solution for remote patient care, and Connect platform for healthcare messaging and communication.

Who Uses CharmHealth?

Small and medium sized practices in ambulatory setup

CharmHealth Software - Provider Dashboard
CharmHealth Software - Appointments
CharmHealth Software - Encounter/Consultation
CharmHealth Software - Patient Dashboard
CharmHealth Software - Analytics

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Reviews of CharmHealth

Average score

Overall
4.3
Ease of Use
4.4
Customer Service
3.9
Features
4.3
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Charles
Charles
Vice President Operations & Technology in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Very solid value EMR

5.0 6 years ago

Comments: For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Pros:

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Cons:

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Suzanna
Psychiatrist in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Charm is agile and cost-effective

5.0 2 years ago

Comments: I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.

Pros:

Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.

Cons:

I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.

Asma
Medical Director in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Great EMR for small clinics

4.0 2 months ago New

Comments: As a small practice, CharmHealth has been pivotal in our success as setting it up was fast and easy. Customer service is prompt and has solved my problem 100% of the time. They don't rip off or make you pay for unnecessary bells and whistles.

Pros:

CharmHealth was very easy to set up and get started in terms of cost and customization. You can change things as you go and add on features the need arises. You don't need to pay for things you don't need. Customer service is easy to reach and responsive. Calendar and payment are built in, so you don't need different contracts/payments or programs to set up with and interface.

Cons:

I wish the note was more customizable and labs autopopulated. I would love to use dot phrases because they are much faster than setting up then clicking through to get the right template. I wish I could design tables/flowsheets (ie to compare DXA over the years) that I could pull into the note.

Nikita
Midwife Apprentice, OB Tech, Doula in US
Alternative Medicine, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Do not sign up. Take money

3.0 last month New

Comments: I signed up for a subscription with Charm EHR under Kenyetta Midwifery for $25. The original amount was taken from the account immediately at sign up. Several months go by and I notice a $245 charge has been deducted from my account. I immediately filed a dispute with my bank because I did not OPT for an automatic subscription for $245 nor did they have permission to deduct that amount. When they found out about the dispute, they tried to bully me and asked me to cancel the dispute amid their deceitful tactic to take money from me without prior knowledge or indication that they would be taking the money. I stood my ground and told them I would not be cancelling the dispute for the reasons above and I made them aware that I’ve seen several reviews on platforms where other businesses have experienced the same thing. My bank ruled in my favor and I never heard from them again. A few days later I called someone over the phone and cancelled the subscription. I was told because I filed the dispute the account would automatically be canceled and did not need any further action. As of [sensitive content hidden] , they repeat the same offense. They took $175 from my account after I canceled the account months ago in November 2023 and I have not used the service since. I sent an email requesting a refund and was told I did not cancel the account. I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service. I would like a refund in the amount of $175 and to stop charging my card for a service I cancelled and do not use.

Pros:

The options to customize it to your liking is flexible.

Cons:

Untrustworthy with taking money from you account.

MedicalMine Response

last month

Hi Nikita, We sincerely apologize for the inconvenience you experienced. We are currently looking into your case and will ensure it is resolved promptly. We will update you shortly regarding the refund and confirmation of your account cancellation. Thank you for your patience.

Oluwole
Medical Director in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Very customizable

5.0 3 months ago

Comments: Really good experience. Other than occasional slow response time of technical team, I am pleased.

Pros:

Intuitiveness. Easy to use. Customizable templates, macros, user roles. Integrated instant messaging for staff, text messaging for patients, fax, referral management. Ability to customize automation of the RCM.

Cons:

Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week.