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What Is Paychex Flex?

Paychex Flex is an all-in-one Payroll & HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it and our expert knowledge of the regulations that could affect your business.
Get 6 months of free payroll processing for a limited time. Click the link for more details.

Who Uses Paychex Flex?

Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change.

Paychex Flex Software - Paychex Flex Dashboard
Paychex Flex Software - Paychex Flex Payroll Center

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Reviews of Paychex Flex

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
3.9
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Steven R
Steven R
Director of Business Engagement in US
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Calm in a sea of changing regulations

5.0 3 years ago

Comments: We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

Pros:

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Cons:

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Lillian
Lillian
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

It is very easy to use and has great support

4.0 last year

Comments: Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software.

Pros:

In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.

Cons:

The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.

Ed
CEO in US
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Solid solution at an affordable price

5.0 4 weeks ago New

Comments: Paychex Flex has been great to use. It has been good for us.

Pros:

It is easy to use and maintain. Set up was also easy with great support.

Cons:

Some of the more involved things need support...but...it has always provided.

Celine
Lead Graphic Designer in US
E-Learning, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Works okay, but not ideal for larger companies

3.0 2 weeks ago New

Pros:

I liked that when it came down to being able to see a break down of your pay check, sign up for benefits and get your W2, it was super easy. I never had any issues with this.

Cons:

I was not a fan of us having issues every other to every third hire. Someone almost always had their first paycheck not come in when it was supposed to. It always put you as an employee in a bad position, because you were expecting to be paid when you were told you would be paid. And not getting that first paycheck is kinda a big deal.

Ryan
Clinical Informatics Administrator in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Good Robust Payroll System

5.0 3 months ago

Pros:

Easy to use and understand for employees and payroll/HR staff

Cons:

Education and form customization could be better for materials that need to be sent to employees through the portal.