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What Is Paychex Flex?

Paychex Flex is an all-in-one Payroll & HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it, and our expert knowledge of the regulations that could affect your business. Get 6 months of free payroll processing & free W2's for a limited time. Click the link to get the details.

Who Uses Paychex Flex?

Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change.

Paychex Flex Software - Paychex Flex Dashboard
Paychex Flex Software - Paychex Flex Payroll Center

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Reviews of Paychex Flex

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
3.9
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Michayla
Michayla
Home Care Provider — Personal Care Services in US
Verified LinkedIn User
Individual & Family Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Provided through my previous employer!

5.0 4 weeks ago New

Comments: Content with the services it provided to me at that time, which was through my previous employer. Used about 1.6 years! (1y, 6m)

Pros:

Only used until upgraded to different provider/platform altogether!

Cons:

I never had a problem with this software, honestly. ESPECIALLY compared to some/other providers of the same functions/purpose.

Katrina
Katrina
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Paychex Flex is great for completing payroll

4.0 9 months ago

Comments: I appreciate being able to check on the 401(k) and have the money go straight into employee accounts, saving time and effort. Since insurance coverage is now related directly to who has enrolled in which plans, processing payroll has become much more efficient.

Pros:

From either the employer's or employee's perspective, the website couldn't be simpler to use. Filters and stored views make it easy to customize your payroll experience based on your current needs.

Cons:

Over the years, I've seen a few different specialists. Obviously, not everyone has the same potential. When my allocated person hasn't been able to help me, I've found that the online chat staff is quite responsive and helpful.

Jennifer
Insurance Coordinator in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

This software is the easiest one for payroll in my experience.

4.0 2 weeks ago New

Comments: Overall it is a real decent software to use. It is user friendly and has most all the features you need.

Pros:

That I can review my W2 and all my paystubs in the same place whenever I need to and I can print them or download them easily. I love the clock in machine to.

Cons:

The APP takes forever to log in a lot of the times. I would be on time coming back from lunch but by the time the app would open and I clocked back in I would be , sometimes up to 4 minutes late. Those minutes add up when you only get paid once a month.

Donna
Owner in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Save yourself the headache

1.0 2 months ago

Comments: Horrible. They made my job so much harder.

Pros:

Nothing. E frothing about this company made my job harder.

Cons:

Hard to work with. They blow your email up daily with their side hustles. Over charge.

Ed
CEO in US
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Solid solution at an affordable price

5.0 3 months ago

Comments: Paychex Flex has been great to use. It has been good for us.

Pros:

It is easy to use and maintain. Set up was also easy with great support.

Cons:

Some of the more involved things need support...but...it has always provided.