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What Is Jitbit Helpdesk?

Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc.

Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server.

Who Uses Jitbit Helpdesk?

Jitbit aims at both startups and small self-funded companies and big enterprises with 50+ support agents.

Jitbit Helpdesk Software - 1
Jitbit Helpdesk Software - 2
Jitbit Helpdesk Software - 3

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Reviews of Jitbit Helpdesk

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.6
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
72%
4
25%
1
3%
Matt
Matt
Telecoms Engineer in UK
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic Self Host Helpdesk

5.0 6 years ago

Pros:

The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available.

Cons:

The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.

Michael
IT Support Supervisor in US
Industrial Automation, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Jitbit - The best Bang for the Buck!

5.0 5 years ago

Comments: Jitbit has provided me clear viability into my current workload for my team.
I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.

Pros:

Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.

Cons:

There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

Gestione
Marketing Director in US
Maritime, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

The Stable and Dynamic Approach for Customer Help

5.0 last month New

Pros:

itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face.

Cons:

itbit Helpdesk is aggressive and quick to resolve the arising challenges.

Jeofrey
IT
Transportation/Trucking/Railroad, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Worst Customer Service

1.0 7 years ago

Comments: Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

Pros:

Nothing, It didn't work

Cons:

It doesn't work

Jitbit Response

6 years ago

We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further.

Annex
Digital Marketer in US
Medical Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Determined Help Desk for Firms

5.0 last month New

Pros:

Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded.

Cons:

Jitbit Helpdesk has an impressive solution in making customer help distinct.

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