Jitbit Helpdesk

Fantastic Self Host Helpdesk

Pros:

The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available.

Cons:

The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.

Jitbit - The best Bang for the Buck!

Comments: Jitbit has provided me clear viability into my current workload for my team.
I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.

Pros:

Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.

Cons:

There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

Worst Customer Service

Comments: Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

Pros:

Nothing, It didn't work

Cons:

It doesn't work

Makes managing customer support easy

Pros:

My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity.

Cons:

Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category.

Great web, not it's app

Comments: Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app

Pros:

we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform

Cons:

App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app