Bookeo
What Is Bookeo?
No commissions on bookings, no consumer fees. Fixed plans from $39.95/month. A complete online booking system for tour and activity providers, escape rooms. Embed Bookeo widget into your website and Facebook page to accept online bookings and payments 24/7, with real time availability. Define special prices for seasons or groups. Customers can receive automatic email/txt confirmations, reminders and review requests. Manage staff and vehicles rosters.
Who Uses Bookeo?
Bookeo is an online scheduling and reservation system for service providers, schools and tour companies.
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Reviews of Bookeo
Ani
Book Anytime
Comments: Very happy with what I need it for, plus they have wonderful customer service.
Pros:
The ease of set up & use. I can charge clients online without wasting time after the session.
Cons:
To have more tools available the price increase is too high
Bookeo Response
10 months ago
Thank you so much for this 5-star review, Ani. We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us. Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month. Please do not hesitate to contact us should you need any help. We're here for you anytime. Shannon
Verified Reviewer
I like it, but could use a few tweaks.
Comments: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.
Pros:
Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration
Cons:
Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.
Bookeo Response
2 months ago
Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon
Bruno
Definitely the best Booking system on the Market
Comments: Almost perfect
Pros:
Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market.
Cons:
Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-)
Bookeo Response
2 months ago
Hi Bruno, Thank you so much for this amazing review! We are thrilled to hear that you are enjoying Bookeo. Shannon
Christine
Very basic and no desire to improve
Comments: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.
Pros:
The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration
Cons:
You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.
Bookeo Response
2 years ago
Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon
Laura
Excellent Customer Service
Comments: Mainly positive and the customer service is unparalleled.
Pros:
I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner
Cons:
It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.
Bookeo Response
2 days ago
Thanks again for being a loyal customer and writing this awesome review, Laura. We strive to provide superior customer service and we are very happy to hear that you are enjoying Bookeo. Shannon
