Hippo CMMS

The overall experience with HippoCMMS has been good. It is a great product for the price.

Pros:

The ability to apply and view floor plan and enter work order directly from floor plan and equipment views. The unlimited users accounts, reports, documents, pictures, and specifications that can be added to equipment and facilities, mobile access, and preventative maintenance module.

Cons:

It would be nice to be able to have more ability to customize reporting, Demand work order fields and dashboard. There is not the ability to create a work order via email submission or respond to notifications via email. When adding comments, it does not date stamp in the comment field of when or who made the comment.

Hipp CMMS great customer service!

Pros:

Ease of use, great customer service and affordability for our small organinization

Cons:

Then trying to add an "email contact" at the end of a new work order-this seems to automatically change the "requested by" field to whatever is in the "email contact" field? This is annoying!

Poor product, terrible customer service

Pros:

I don't like anything about the tool. It is not as it is a functioning enterprise software.

Cons:

The customer portal is the only way to engage a service rep, however the old chat method allows you to fill in all the details and then you find out you need to go to the eptura support portal. You cannot phone and talk to a person. Every extension goes to voicemail that never gets returned. When you submit a ticket it appears we only have one regional rep, if that rep is away and we have an issue we have to wait for that rep to come back, there is no cover for that person. Since the buy out customer service has taken a nose dive. The Google SSO shows as a faded grey icon that appears that you can't click on when in fact you can.

Great CMMS!

Comments: I have set up three other CMMS systems and this one is by far the most user friendly from administering it and also the end user experience.

Pros:

I really like the fact that it was easy to set up and administer. I have had great buy in form my employees. the software is very intuitive and I like the fact that everything from assets, locations,PM's etc. all tie in together seamlessly while you are setting up the program. The support is phenomenal and I appreciate the way that they keep us in the loop with everything they are developing.

Cons:

The only thing I can say i have an issue with is there is no app yet but I have seen the mock up for the app they are developing and it looks fantastic.

Happy with Hippo

Comments: Overall I am very happy with Hippo and my team is getting a good use out of it

Pros:

I appreciate the responsiveness of the support team and the upgrades based on customer's feedback.

Cons:

Some features are not very customizable and my team and I had to figure out how to work around those.

Great software

Comments: Hippo has allowed us to more easily maintain the preventative maintenance for our companies 100+ pieces of equipment, and move away form a paper based system that was prone to human errors.

Pros:

Easy to use, set up, and maintain in comparison to our previous maintenance software.

Cons:

I have had a few negative experiences with the support staff. Some of them are great, but a few individuals seem to have difficulties communicating. I have found myself trying to explain something in ten different ways and it not being understood, but this has only happened twice out of my 20~ experiences.

Initial Review

Comments: Still learning

Pros:

I like the interactive facility maps, ability to use bar codes, timeliness of responses to questions, and emails to let someone know the status of the work orders.

Cons:

Still learning but haven't discovered how to view work orders without going through a lengthy search. This is probably my fault and will come with training. If two people are assigned as a resource and one person completes the job the other has to be deleted or has to put 0 hours.

i use this system to manage 3 fleets for pmi, equipment tracking and repairs and it is easy to use

Comments: very good overall experience

Pros:

easy to use and the technical help is available

Cons:

would like parts used inventory history for each vehicle all in one place

Just easy

Comments: Can get up and going very quickly and inexpensive compared to larger systems

Pros:

Everything is easy from implementation, pricing, use, training

Cons:

There is some functionality that is missing and can be a bit buggy. Difficult to integrate with other software.

Great value for the cost

Comments: reduce IT infrastructure.

Pros:

it is easy to use, use of mobile devices and simplicity

Cons:

can't open multiple tabs on web browser.

Excellent Value

Comments: My first build (at a different property) was difficult because I did not have a solid grasp of what the software can do or how we were going to effectively use it. This time I have a much better understanding and have been able to ask for specific help to shape the software around our needs. The Hippo team has been excellent at grasping what I want to do and making the adjustments with me to make that happen.
If a person is completely new to the world of CMMS, the learning curve is very steep and the level of detail required can be daunting. patience is critical and following the guidance of the Hippo team for steps in developing your database is the best advice I can offer next to taking a course on CMMS.

Pros:

This is my second CMMS build with Hippo. Ease of setup is a priority for me, and my team has noted how easy the software is to use compared to our old system. Support from Hippo's team has been excellent and quick.

Cons:

I would like to see an easy way to generate reports that will chart metrics readings that we collect - for example, we take a daily reading on a specific tank, and only refill it as needed. I would like to be able to generate a graph that shows the rate at which the tank is emptied.

A great program for time management in the work place.

Comments: I use it to send out work orders to the Maintenance Team once I receive them from all the users that submit them. I keep track of how long it takes someone to complete a Job. I keep track of parts being used. I keep all documentation from outside contractors. I take pictures of the job that needs to be repaired and upload them to the job request which saves a lot of time answering questions from the Maintenance Team. The best thing I Love about using this product is the Support team behind it. If at any time I need an answer about how to use this program properly, I just send the support team a quick E-mail and they get back to me within minutes with the answer. There is so much more to use and learn.

Pros:

It keeps everyone working at an easy click of the button. It keeps you on track. Most of all it would have to be the support team at HippoCMMS. They are always there to help with whatever you need help with.

Cons:

For me personally at first I had a hard time understanding how to use it, so I only used it for my basic needs. After getting more comfortable with using the system I felt more confident and then it was very exiting to learn about the numerous functions that it could be used for within the company.

I'm glad I chose hippo.

Comments: My experience with hippo? Every aspect of transforming from a paper to the hippo computerized system went well with no surprises and no failures.
Hippo has a saying, You get out what you put into this. I found the statement to be inaccurate because we got out much more than I imagined. You do have to do some work providing them with spreadsheets to download but you are not alone, you are backed by an experienced team wanting you to succeed every step of the way.
Thanks to guidance from the development team; the training from trainers; and rapid response from technical service we implemented a well-rounded computerized management tool that is easy to use by our managers and maintenance techs.
Tell me, how many times do you have maintenance people telling you they like using a new maintenance program? They are the true test for this system.
There are no hidden costs and no nickel and dimes for modules, you know what you pay for.
We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.
I encourage others to use hippo and I should know, we just completed the forth implementation of four plants in four states in the last eighteen months.

Pros:

We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons:

The assigning parts to equipment could be better organized. It's not a dislike, it's more of a wish. I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Facility Maintenance Made Easy

Pros:

I like that you can limit the access a user has. This is our main form of communicating any issues that may arise within the facility and with so many users a work order can easily get closed or rejected so it's nice to limit what they have access to. The software is pretty self explanatory.

Cons:

I would really like to be able to edit/revise a completed work order. Sometimes a document or amount gets revised after-the-fact and it would be nice to not have to open/associate a new work order.

with Hippo CMMS we create visibility and transparency

Comments: With Hippo in 2018 we were able to achieve about 90% of our total demand orders on time an in full, we know that there are a room to improve, but, at least now we can measure our progress. Inventory of parts that easily can be related to any machine activity helping us to keep the control of the parts purchased, creating alerts when replenishment is required just entering the threshold with the min and max desire.

Pros:

Equipment management, Scheduling preventive maintenance and creation of demand orders giving us an increase in productivity.

Cons:

For a regular use, non an IT person, the reporting is not flexible, export information from tables is difficult to relate the fields.

HIPPO - easy to use, efficient for all

Comments: We required a PM program for to be compliant in our SQF (Safe Quality Food) program. Hippo filled the gap - some resistance from employees at first but the ease of use makes it hard to resist. Maintenance personnel who hated the 'paperwork' in the old system love the ease of completing PM's on the computer - fast and easy

Pros:

The ease of use - very user friendly - tutorials are excellent. I also LOVE how the HIPPO logo celebrates the holidays!

Cons:

I would say the only thing I don't like is have to uncheck boxes when I do a work order search.....

Excellent tool

Comments: The real-time analysis offered by this tool has been of great help to the company, because by providing information on user behavior it has allowed the development of effective CRM strategies.

Pros:

My favorite aspect of this tool is that it provides analysis of user behavior leading to results that will be advantageous to the company and that will create very effective CRM strategies.

Cons:

It would be of great help that the simple fact of looking for a content that I need at the moment was more intuitive and easier to locate, they are in different menus and there are many layers of search, it is really urgent that they improve that aspect

Better than I could have hoped

Comments: So far I am really enjoying learning this software. The support and excellent customer service has completely sold me on this product.

Pros:

I love, love, love the immediate, knowledgeable, and friendly support that you offer on the software. I am very new to this system and have about a million questions. Your team has been amazing! I am still learning the parts and PO side but so far I am very very happy with the ease of use. Its taken me a while to wrap my head around certain things but I think as I learn more it will just come intuitively.

Cons:

Lack of a true cycle count on parts. This is very important for our company. We need to verify that our inventory is correct through random weekly checks. Also the big one.....Part Number, not Part Name should be the first thing that the technicians look for when they are entering parts on a work order. Its much easier than trying to remember how the part was named in the system. They have to use the part number that they find in the manuals for the machines so they should be able to search by part number when trying to use parts on their work orders. This has driven me mad lately.

Easy Can of Worms

Comments: Was easy to learn with the lessons for setting it up.

Pros:

You can start by setting it up to be easy on your maintenance team and slowly add more functions as they progress. The support is always there when I need it if I can't figure it out myself.

Cons:

Attachments and documents are saved as links. It's not easy to just add a photo to a work order.

Satisfied New Customer

Pros:

What we wanted, and therefore liked most, was the ability to organize and access all the important information about our facility and equipment, processes and vendors, and preventive maintenance scheduling. We are particularly wanting to keep this information available through any future changes in personnel.

Cons:

So far, the only thing that is daunting to me is the incredible complexity of the software. It does so many things that it seems almost impossible to get familiar with and utilize all aspects. I'm looking forward to training and experience so that I become familiar with it.

A Potentially good software with the poorest Customer support.

Comments: its little frustrating to see that they have not rolled out any new feature in 2 years nor have they addressed to ongoing issues for over 4.5 months in line.

Pros:

basic tasks like creation addition, asset creation, scheduling items are OK. But lot more powerful additions can be made to make it work like a project management tool.

Cons:

Customer services & response. Also there is a no update on how the present tickets are been treated this gives very little confidence on the soft ware.

Hippo user

Comments: Technical support by Hippo is above board. I am building our system on the fly and it is not too bad. I am previously familiar with the software having built a system for a previous employer. We have way to much equipment and are too large a plant to have engaged a HIPPO equipment survey. Not having anything in place and the need to start made it essential to go this route. We ordered software and it launched two days later. My Mechanics are getting more done in a day. Their morale has improved and they can get detailed instruction at their fingertips.

Pros:

I have been able to engage my mechanics and keep them productive. I use the mobile connection via smart phones to make work orders, parts, resources, and manuals available. It is easy to attach photos and enhances our communications across the plant. They like the software which is what is the bottom line. We are doing a much better job tracking tasks and getting stuff fixed.

Cons:

It is young and not all the reports are what accounting would like. You really need to buy the enterprise version for the extra custom reporting capability. There needs to be a cost center work order field that can track and report output per cost center for budgeting.

Comments: I am a technology specialist within the automatic identification and data capture industry and I am volunteering my consultation services for a non-profit adult day service organization in Richmond, VA. The task given was to identify, qualify, and implement a simple yet robust facility management program to move from a paper based system to an electronic form. There were many challenges due to the existing IT structure of the organization and the use of volunteers to accomplish many of the day to day task associated with caring for the participants. CCADS utilizes a logical balance of professional and administrative employees but the majority of help comes from volunteerism. I began my search focusing on "SaaS" (software as a service) facility management solutions to limit the pull on IT resources and to allow for a manageable cost structure given CCADS non-profit status. After exhaustively reviewing six of the top facility management solutions utilizing a SaS model, I chose HippoFM Zoom as the most applicable. HippoFM software is extremely simple to use and understand, has limited layers of complexity, a high level of pre and post sale support and has many of the bells and whistles I needed for my particular project. The three most important factors to me were cost of ownership; facility visualization tools, and a simple easy to use front end. To be honest, I was reluctant at first to go with a SaaS model because I could see a time in the future when staff participation would outgrow CCADS ability to fund the growth. I needed a solution that would remain for the most part constant in their pricing structure. Hippo FM was the only SaaS I found that offered an affordable solution with "unlimited users" and the ability to grow a mobile workforce at a nominal rate. Lastly, I was extremely pleased with the informative, patient and helpful sales and technical personnel I encountered during my analysis and implementation phase. I can't say enough about their professionalism and willingness to help oversee a successful outcome. I would highly recommend HippoFM to any company looking for a simple yet robust solution for managing a facility maintenance project, whether it be one facility or many. They are terrific!

First time user of anything like this.

Comments: On the mechanical side we like it, the electrical department does not use much.

Pros:

First line inspections and parts tracker, everything automatically generates which is very handy to communicate with the other techs being we are all on different shifts/start times.

Cons:

This program really needs one person to look after all of the data entry but we are a smaller company and too many people want info entered which sometimes allows us to double or triple parts that are entered under different names/allocations.

Great job Hippo !

Comments: Very satisfied

Pros:

Simplified to learn and use Hippo on a daily basis , easy to find what is needed .

Cons:

Could be a little more user friendly when creating PM's with Parts, Asset #s ect