15 years helping Irish businesses
choose better software

What Is OneDesk?

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.

Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

Who Uses OneDesk?

Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk.

Where can OneDesk be deployed?

Cloud-based
On-premise

About the vendor

  • OneDesk
  • Located in Montreal, Canada
  • Founded in 2008

OneDesk support

  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 50 others

Languages

Brazilian Portuguese, Chinese, Danish, Dutch, English and 9 others

OneDesk pricing

Starting Price:

US$11.99/month
  • Yes, has free trial
  • No free version

OneDesk does not have a free version but does offer a free trial. OneDesk paid version starts at US$11.99/month.

About the vendor

  • OneDesk
  • Located in Montreal, Canada
  • Founded in 2008

OneDesk support

  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 50 others

Languages

Brazilian Portuguese, Chinese, Danish, Dutch, English and 9 others

OneDesk videos and images

OneDesk Software - kanban board of tasks and
OneDesk Software - hierachy - task list
OneDesk Software - Gantt chart
OneDesk Software - client portal and apps
OneDesk Software - Instant messaging
View 6 more
OneDesk video
OneDesk Software - kanban board of tasks and
OneDesk Software - hierachy - task list
OneDesk Software - Gantt chart
OneDesk Software - client portal and apps
OneDesk Software - Instant messaging

Features of OneDesk

  • Activity Dashboard
  • Alerts/Escalation
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • Change Management
  • Collaboration Tools
  • Dashboard
  • Feedback Management
  • File Sharing
  • Gantt/Timeline View
  • Idea Management
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Milestone Tracking
  • Multi-Channel Communication
  • Multiple Projects
  • Portfolio Management
  • Prioritisation
  • Progress Tracking
  • Project Planning
  • Project Planning/Scheduling
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Workflow Configuration
  • Workflow Management

OneDesk Alternatives

With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth. Learn more about Jira
A visual collaboration tool that creates a shared perspective for your team on any project in a fun, flexible, and rewarding way.
The next generation of PSA tool. Complete professional services automation package for software and services businesses.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go.
Asana organizes and manages work across teams at scale.
Fully customizable, Cloud-based CRM software consisting of Sales, Marketing, Project management, HR, Helpdesk, Invoicing Clouds.
Tackle projects and improve workflows with Wrike’s work management software. Remove barriers, find clarity, and exceed goals.
Ravetree is an award-winning work management solution for project-driven organizations. Learn more about Ravetree
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.

Reviews of OneDesk

Average score

Overall
4.3
Ease of Use
4.0
Customer Service
4.1
Features
4.5
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
27%
4
73%
Magaly
Magaly
Assistant Business Manager in Peru
Verified LinkedIn User
Textiles, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

User review with one year of use

5.0 8 months ago

Comments: In general terms, it saves work by having two important functionalities in the same software.

Pros:

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

Cons:

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

Christine
VP of Operations in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Flexible Application with a Strong Feature Set

5.0 5 months ago

Comments: We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

Pros:

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

Cons:

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Using as a service desk but unfortunately not the most ideal

4.0 2 years ago

Pros:

There is automated timesheet tracking for each tickets.

Cons:

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternatives Considered: Jira

Flor
Flor
Software Developer in Peru
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A project management solution

4.0 last year

Comments: From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Pros:

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Cons:

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

Gabriela
Gabriela
Support enginner in Peru
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Review of about a leading management software

4.0 9 months ago

Comments: In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Pros:

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Cons:

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.