What Is OneDesk?
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.
Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
Who Uses OneDesk?
Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk.
Where can OneDesk be deployed?
About the vendor
- OneDesk
- Located in Montreal, Canada
- Founded in 2008
OneDesk support
- Chat
Languages
English
OneDesk pricing
Starting Price:
- Yes, has free trial
- No free version
OneDesk does not have a free version but does offer a free trial. OneDesk paid version starts at US$9.00/month.
Pricing plans get a free trialAbout the vendor
- OneDesk
- Located in Montreal, Canada
- Founded in 2008
OneDesk support
- Chat
Languages
English
OneDesk videos and images
Features of OneDesk
OneDesk Alternatives
Reviews of OneDesk
Verified Reviewer
A complete project management software
Pros:
Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
Cons:
The interface is a little complex to navigate.
Alexandros
Simplify Your Work with OneDesk's All-in-One Platform
Pros:
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Cons:
Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
Verified Reviewer
Using as a service desk but unfortunately not the most ideal
Pros:
There is automated timesheet tracking for each tickets.
Cons:
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternatives Considered: Jira
Rakesh
Good solution to combine voice of the customer with product management
Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros:
For a first-time user of the product, I thought support was excellent
