What Is Bitrix24?

Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more!
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world.

Who Uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Bitrix24 Software - Bitrix24 Kanban Board Bitrix24 Software - Bitrix24 Gantt Chart Bitrix24 Software - Bitrix24 Drive Bitrix24 Software - Bitrix24 Chats Bitrix24 Software - Bitrix24 Videocalls

Not sure about Bitrix24?
Compare with a popular alternative

Bitrix24

4.1 (626)
Bitrix24
US$61.00
month
Free version
Free trial
407
43
3.8 (626)
4.2 (626)
3.9 (626)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$20.00
month
Free version
Free trial
208
70
4.1 (6,142)
4.3 (6,142)
4.1 (6,142)

Other great alternatives to Bitrix24

Zoho CRM
Top rated features
Activity Dashboard
Communication Management
Customizable Fields
HubSpot CRM
Top rated features
Contact Management
Lead Management
Sales Pipeline Management
Pipedrive
Top rated features
Contact Management
Lead Management
Sales Pipeline Management
SugarCRM
Top rated features
Contact Database
Contact Management
Lead Management
Salesforce Sales Cloud
Top rated features
CRM
Client Tracking
Customer Database
Dynamics 365
Top rated features
Customer Database
Search/Filter
Workflow Management
ClickUp
Top rated features
Project Management
Project Planning/Scheduling
Task Management
Microsoft Teams
Top rated features
Real-Time Chat
Screen Sharing
Video Conferencing
Ravetree
Top rated features
Project Planning/Scheduling
Task Editing/Updating
Task Scheduling

Reviews of Bitrix24

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
3.9
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Roman
Roman
Product Project Manager in Ukraine
Verified LinkedIn User
Marketing & Advertising, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Bitrix24 - Good CRM for Small and Mid Business

5.0 last month New

Comments: Overall it's a good CRM to run your business. You will easily add and manage leads, attach files to them and add custom fields. Task tracking is focused on collaboration and does its job great. We use Bitrix to hire new workers and track analytics of the HR department

Pros:

- Easy to use CRM for any needs- Audio Calls and Chats- Very easy to collaborate with shared tasks, files - Live feeds of events, you will be fully aware of all events in your company- In-depth marketing ananyltics with tracking sources of your leads

Cons:

- It's not easy to integrate with HTML static websites, you will require development. The easiest way to add leads is to use webhooks- There is a lack of customization in reports, you can't create fully custom reports

Efezino
Efezino
Software Developer in Nigeria
Verified LinkedIn User
Transportation/Trucking/Railroad, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Awesome Solution

5.0 2 months ago New

Comments: Bitrix24 helped my company stay organized in its conversations with exisiting & potential clients. Using their website widgets, we were able to easily integrate real-time chat for customer support on our website.

Pros:

Using Bitrix24 may provide the following benefits among others:It includes a variety of tools that can support teams in maintaining organization and good communication.Because it is offered in both cloud-based and on-premises versions, teams can select the one that best suits their needs.It offers a free plan with many of the tool's essential capabilities, which can be a smart choice for individuals or small teams that are just getting started.It interacts with a wide range of other programs and services, including CRM, email marketing, and document management programs, which can assist teams in streamlining their work processes.

Cons:

The following are some potential downsides of utilizing Bitrix24:Like any new tool, it could require some getting used to. Users may need some time to become used to the features and learn how to use them efficiently.Some teams may not find it to have all the capabilities they want in a project management and collaboration solution. It might not have as many cutting-edge features, for instance, as some other tools on the market.Every team or use case might not be a good fit for it. It's critical to consider whether the features and cost fit the demands of your team.The free plan has several restrictions and might not be appropriate for larger teams or teams with more complex requirements.

Joshua
IT service desk analyst in UK
Translation & Localisation, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Bitrix24 is a good ITSM portal I have used before

3.0 2 months ago New

Comments: for the few times I used it, it worked perfect for me.

Pros:

it was easy to use, although I didn't set it up, but it was easy to set up in few days and up and running

Cons:

no cons because I hardly use it, as I switched to a different product called click up web application

Jose
Jose
CTO in US
Verified LinkedIn User
Market Research, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A Strong CRM for Growing Businesses and Sales Teams

5.0 3 months ago

Comments: Bitrix24 is a great CRM for advanced users and professional sales teams and marketers. For new users, it's important to highlight the learning curve to achieve the maximum results with this platform.

Pros:

Bitrix24 has an extensive CRM module, where we can track and store the data we need about our leads and clients. Even though Bitrix24 offer other modules like Websites builder, the CRM is the feature I like the most about this great app.

Cons:

Me and some members of my team felt Bitrix24 user interface was a little bit overwhelming compared to other CRM platforms out there. I believe Bitrix24 user interface could be simpler.

Jose
Jose
Business Change Manager. IPMA. PMP. in Panama
Verified LinkedIn User
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Advantages of using Bitrix24 to manage the process of onboarding new clients.

5.0 2 months ago New

Comments: The Bitrix24 application suite is truly a corporate solution, which can be used by modules for all types of companies, of any size and category. Provides the services to proactively manage the administration of customer information and transmits results records and analytics to senior management, such as sales trend reports, which show the proportion of deals won and lost, these elements are of great value to the organization.

Pros:

Bitrix24 is currently much more proactive, since its new philosophy actively collaborates in the planning of the work with the client, in addition to allowing completely personalized parameterization, based on the needs of the organization, and makes it easier for them to follow up on the activities to all team members who interact with the platform. It incorporates elements of agile methodologies to know, for example, the tasks that we have pending for today, during the week, and the remaining weeks.

Cons:

With Bitrix24 we can advance in the negotiations by segmenting them, for example, in those that are fast, those that require a more complete workflow to achieve the sale, and generate campaigns that will offer long-term results. Taking advantage of all the features of Bitrix24 is really a process that grows gradually and will require the participation of all involved. This is very interesting work and definitely adds value to the marketing process exponentially.

Software found in