What Is Vtiger CRM?
Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View.
Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are.
Who Uses Vtiger CRM?
Vtiger is perfect for small to medium businesses that have agile sales, customer support, and marketing teams focused on boosting growth, marketing ROI, and customer satisfaction.
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Reviews of Vtiger CRM
Easy to use and customizable
Comments: I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.
Its really easy to use and there are many options to customize the user experience
As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited
Vtiger CRM vs Competition
Comments: overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.
The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.
There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.
Vtiger CRM: My Personal Review
Comments: Overall, I would recommend Vtiger CRM to companies in need of a highly customizable and scalable CRM platform. While the platform has some drawbacks, the benefits far outweigh the drawbacks, especially for businesses that require a high degree of customization and flexibility.
The platform is highly customizable and can be tailored to your specific business needs. This flexibility allows you to design a CRM that works the way you want it to, rather than being forced to conform to a predetermined workflow. Vtiger CRM is very user-friendly and simple to use, even for non-technical users. This makes it simple to get up and running quickly and begin seeing results right away. The platform is highly scalable, making it an excellent choice for businesses of all sizes. Vtiger CRM can be tailored to your needs whether you are a small startup or a large enterprise.
While Vtiger CRM is a powerful platform, it can be complicated and overwhelming for users unfamiliar with CRM software. The learning curve can be steep, especially for users who are unfamiliar with sales and marketing. The platform can be pricey, especially for small businesses and startups. For some businesses, this could be a barrier to entry.
QTE Training likes VTiger
Comments: See section pros
one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.
The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)
Pros and cons of Vtiger CRM
Comments: Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM.
Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task.
Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected.