HR Acuity

HR Acuity

by HR Acuity

Who Uses This Software?

Healthcare Higher Education Financial Services Technology Manufacturing K-12 Hospitality Other Industry

Average Ratings

22 reviews
  • Overall 4.3/5
  • Ease of Use 4.3/5
  • Customer Service 4.6/5
  • Features 4.2/5
  • Value for Money 4/5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • HR Acuity
  • http://www.hracuity.com
  • Founded 2006

About HR Acuity

Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward-looking analytics, and provide trusted experiences for your people.

HR Acuity Features

  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Contact Management
  • Data Management
  • Incident Management
  • Reporting & Statistics
  • Subject Profiles

HR Acuity Most Helpful Reviews

Consistent

Reviewed on 23/4/2019
Verified Reviewer
Sales Associate
Apparel & Fashion, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Great for consistent record keeping, easier UX and interface to follow.

Cons: I do not have any cons that I can think of to mention.

Vendor Response

by HR Acuity on 24/4/2019

Thank you! We appreciate your support of HR Acuity and look forward to a long partnership with you and your organization.
Best,
Deb Muller
CEO, HR Acuity

Thoughts on HR Acuity

Reviewed on 26/10/2016
Buster M.
Driver Relations Specialist
Transportation/Trucking/Railroad, 10,001+ Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We use HR Acuity to document a variety of issues such as drivers seeking other employment and disciplinary issues. It's a relatively simple program to use and provides easy ways to sort and recover a lot of information. I think you can make it as simple or as detailed as necessary. However, to me the most important thing about HR Acuity is the outstanding customer support they provide. The few times that we have had program problems, they were quick to respond and get it fixed. Their support staff is friendly, knowledgeable and thorough. And by their manner, you know that they really care about you as a customer. They are glad to answer any questions you may have and listen to any suggestions. They also make sure that you are satisfied with the problem resolution. I highly recommend HR Acuity.

Pros: Its easy to use, but makes sure you provide needed information.

Cons: It would help if you could reopen cases and also delete documents that are attached to the wrong closed case in error.

Vendor Response

by HR Acuity on 17/1/2017

Hi Buzz,
I love to hear that our support team is so responsive to your needs. When we shared your Capterra feedback, they told me you are one of their favorite (and best) users! I'm not sure you are aware but we recently released an enhancement that allows your super admin to reopen cases when necessary. That should solve your issue with attachments as well. Please let us know if there is anything else we can do to help or if you have other suggestions.
Best, Deb Muller - CEO

Superb Aide to Conducting Professional Consistent Investigations

Reviewed on 22/10/2010
Maureen C.
HR Director
Reviewer Source 
5/5
Overall
5/5
Ease of Use
Features & Functionality
4/5
Customer Support
Value for Money

Comments: High quality, cost effective product. Very reliable in terms of availability of system, with no service interruptions in the past 10 months of use.

Pros: HR Acuity is of benefit to both the HR professional who is relatively new to conducting investigations as well as the seasoned investigator. For the less experienced investigator, the system lays out a useful, advisable process, for example, think through what you are trying to achieve first, then identify what documents you should review and who you should interview BEFORE you jump into the investigation. The seasoned investigator will appreciate the orderly flow of the system which forces you to slow down and document each step of the process well. The result after the investigation is done and the final report is complete, is a case report that is detailed and consistent from investigation to investigation. I highly recommend this system to anyone who conducts even ONE investigation a year. The Employee Relations Case side of the system is a helpful way of tracking FMLA cases and other minor employee complaints and issues.

Cons: The only caveat I would give is that using the system MAY slow you down a bit, especially before you have built up your own series of templates for various types of investigations. Being slowed down during investigations is not necessarily a bad thing especially when the end result is high quality documentation but especially the more experienced investigator will need to be prepared for the additional time and make a commitment to utilize the system even when additional time is required.

Overall good product

Reviewed on 21/7/2017
Sharon W.
ER Specialist
Retail, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
4/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Able to access other cases colleagues worked on
User friendly
Reporting functionality

Pros: Easy to use, user friendly. Easy to retrieve documentation of close cases. Have various reporting abilities.

Cons: Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled

Primary use for tracking FMLA

Reviewed on 30/11/2016
Patt H.
Compensation Specialist
Health, Wellness & Fitness, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are utilizing this system for employee grievances, investigations, record-keeping of events and also Family Medical Leave tracking of documentation. Surprisingly, the FMLA tracking has involved to approximately 95% of the events in the system. It is a nice way to track and upload all required documentation.

Pros: HRIS interface allows basic information to be populated

Cons: I would like to see "Issue Description" to be included in the pop up window

Vendor Response

by HR Acuity on 17/1/2017

Hi Patt,
Thanks for the great feedback. Glad to see the SBL has been able to make your FMLA management process more efficient. I am going to ask a member of the Engagement Team to reach out to you to learn more about your suggestion for improvement.
Best, Deb Muller - CEO

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