---
description: Learn more about Arbyn price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Arbyn Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Arbyn](/software/1111298/Arbyn)

# Arbyn

Canonical: https://www.capterra.ie/software/1111298/Arbyn

> Arbyn automates email and chat support for Shopify stores using AI, requiring human approval for refunds and order changes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Arbyn?

Shopify store owners and e-commerce teams (founders, marketing managers, and growth leads) who want to turn customer conversations into higher average order value. Especially useful for DTC brands and

## About the vendor

- **Company**: Arbyn

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available)
- **Target Audience**: Self Employed, 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Italian, Japanese, Korean, Russian, Spanish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Geotargeting
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Integrations (9 total)

- Facebook Apps and Tabs
- Facebook Business Suite
- Gmail
- Google Sheets
- Instagram
- Shopify
- Shopify Plus
- ShopifyConnector
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4089 reviews)
2. [Slack](https://www.capterra.ie/software/135003/slack) — 4.7/5 (24169 reviews)
3. [WhatsApp](https://www.capterra.ie/software/180345/whatsapp) — 4.7/5 (16432 reviews)
4. [HubSpot CRM](https://www.capterra.ie/software/152373/hubspot-crm) — 4.5/5 (4478 reviews)
5. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3467 reviews)

## Links

- [View on Capterra](https://www.capterra.ie/software/1111298/Arbyn)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10055794/Arbyn/> |
| en-AE | <https://www.capterra.ae/software/1111298/Arbyn> |
| en-AU | <https://www.capterra.com.au/software/1111298/Arbyn> |
| en-CA | <https://www.capterra.ca/software/1111298/Arbyn> |
| en-GB | <https://www.capterra.co.uk/software/1111298/Arbyn> |
| en-IE | <https://www.capterra.ie/software/1111298/Arbyn> |
| en-IL | <https://www.capterra.co.il/software/1111298/Arbyn> |
| en-IN | <https://www.capterra.in/software/1111298/Arbyn> |
| en-NZ | <https://www.capterra.co.nz/software/1111298/Arbyn> |
| en-SG | <https://www.capterra.com.sg/software/1111298/Arbyn> |
| en-ZA | <https://www.capterra.co.za/software/1111298/Arbyn> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"Capterra Ireland helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ie","url":"https://www.capterra.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ie/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Arbyn","description":"Arbyn is an AI customer service and sales agent for Shopify stores, automating email and live chat support by reading messages, accessing store data, and drafting responses. It integrates store orders, product catalogs, policies, and shipping zones upon installation, removing the need for manual setup. Initially operating in shadow mode, it drafts responses for review to learn communication style before working autonomously. Arbyn handles order cancellations, refunds, discounts, gift cards, address updates, and returns, with money-related actions requiring single-tap approval. It supports 21 languages across email and live chat, with plans to add Instagram, Facebook Messenger, and SMS. Sales features include product recommendations, abandoned cart recovery, and revenue tracking, tagging each sale to Shopify orders. Safety measures include refund ceilings, escalation rules, a kill switch, and confidence scoring to route low-confidence drafts for review. Actions log to Shopify timelines.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a8b5e9a5-00d4-422c-b608-d12b43bb1cd7.png","url":"https://www.capterra.ie/software/1111298/Arbyn","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/1111298/Arbyn#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ie/software/1111298/Arbyn#faqs","mainEntity":[{"name":"What Is Arbyn?","@type":"Question","acceptedAnswer":{"text":"Arbyn is an AI customer service and sales agent for Shopify stores, automating email and live chat support by reading messages, accessing store data, and drafting responses. It integrates store orders, product catalogs, policies, and shipping zones upon installation, removing the need for manual setup. Initially operating in shadow mode, it drafts responses for review to learn communication style before working autonomously. Arbyn handles order cancellations, refunds, discounts, gift cards, address updates, and returns, with money-related actions requiring single-tap approval. It supports 21 languages across email and live chat, with plans to add Instagram, Facebook Messenger, and SMS. Sales features include product recommendations, abandoned cart recovery, and revenue tracking, tagging each sale to Shopify orders. Safety measures include refund ceilings, escalation rules, a kill switch, and confidence scoring to route low-confidence drafts for review. Actions log to Shopify timelines.","@type":"Answer"}},{"name":"Who Uses Arbyn?","@type":"Question","acceptedAnswer":{"text":"Shopify store owners and e-commerce teams (founders, marketing managers, and growth leads) who want to turn customer conversations into higher average order value. Especially useful for DTC brands and","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Arbyn","position":3,"item":"/software/1111298/Arbyn","@type":"ListItem"}],"@id":"https://www.capterra.ie/software/1111298/Arbyn#breadcrumblist"}]}
</script>