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Bonterra Guided Fundraising

Bonterra Guided Fundraising

What Is Bonterra Guided Fundraising?

Track and measure supporter activity and fundraising efforts all in one place with clear, simple visuals and charts.

Who Uses Bonterra Guided Fundraising?

Bonterra Guided Fundraising (formerly Network for Good) helps small and growing nonprofits build strong donor relationships that advance their missions with simple, smart fundraising software.

Bonterra Guided Fundraising Software - Donor Management
Bonterra Guided Fundraising Software - Donor Profile
Bonterra Guided Fundraising Software - Event Pages
Bonterra Guided Fundraising Software - Peer-to-Peer
Bonterra Guided Fundraising Software - Donation Pages

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Reviews of Bonterra Guided Fundraising

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Michelle
Michelle
General Manager in US
Verified LinkedIn User
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good donor software

5.0 3 years ago

Comments: Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process.

Pros:

Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor.

Cons:

I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully.

Melissa
Executive Director in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great CRM at an Affordable Price

4.0 3 weeks ago New

Pros:

The system was incredibly easy to set-up and has a user-friendly interface. I like the simplicity of the functions. Since we're a small organization, we don't need a lot of bells and whistles right now but may in the future. So it's nice having a platform that can grow with us.

Cons:

Some features I've used in other CRMs that I wish were present in this platform. For example, I would like to tag a contact and have that tag be visible at the top of their profile (the closest there is currently is pinning a note to the top of a contact). I'd also love it if there were canned reports already programmed into the platform. And if previews of gift details were visible when viewing a contact rather than having to click "Actions" and then "Details".

Bonterra Response

2 weeks ago

Hey Melissa, thank you for your insightful feedback! We're thrilled to hear about your positive experience with our user-friendly interface and are glad you've found a CRM that grows with your organization. For tagging contacts for easy visibility, we suggest exploring custom fields as a method for segmentation. Additionally, we do offer canned reports that might align with what you're looking for; check out our Recommended Filters here: https://intercom.help/networkforgood/en/articles/6992966-creating-bonterra-payments-reports-with-guided-fundraising. I hope this is helpful! We appreciate your suggestions and are always looking for ways to improve and meet our users' needs.

Katy
Director of Development in US
Religious Institutions, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

To stay with NFG or not to stay... this is the question

3.0 6 years ago

Comments: No

Pros:

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons:

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Bonterra Response

6 years ago

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

Steven
Director of Development in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Bonterra works for me

5.0 3 weeks ago New

Comments: I love this software. I have used many other CRM's, but this is my favorite!

Pros:

I like the user-friendly interface. It has a professional look. It does basically everything I need for a small non-profit organization.

Cons:

There are a couple features that I wish Bonterra would implement: 1. The date of the first gift for each constituent on the first screen 2. An easy to read Pie Chart on the dashboard that breaks the current donor count into three categories: New Donors, Retained Donors and Reactivated Donors

Bonterra Response

2 weeks ago

We're so glad to hear Bonterra's user-friendly interface and professional look have been a great fit for your nonprofit! Thank you for the valuable feedback and feature suggestions - candid insights from partners like you are a gift that help us continuously improve. Rest assured, we'll share your feedback with the appropriate teams. Thanks again for choosing Bonterra!

Carolina
Executive Director in US
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Our Valentine's Day message - we love you!

5.0 3 months ago

Comments: We LOVE Network for Good! It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters.

Pros:

It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters.

Cons:

We wish it had a grant tracking platform as we were told that Salesforce had one.

Bonterra Response

3 months ago

We're thrilled our paths crossed and that you've fallen in love with the ease of Bonterra Guided Fundraising! Just like you've united all your data, we feel united in our mission by your enthusiasm and trust. Sending loads of love back for making everything more efficient and your newsletters more captivating. Although grant tracking isn't currently within this product, we value your feedback and will be sure to take this into account. Here's to more joy and less juggling in all your future fundraising activities!