---
description: Learn more about CustomerEagle.com price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CustomerEagle.com Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [CustomerEagle.com](/software/1107845/CustomerEagle-com)

# CustomerEagle.com

Canonical: https://www.capterra.ie/software/1107845/CustomerEagle-com

> AI-native support platform: one inbox for chat, email, WhatsApp and social, an AI agent that cites its sources, and AI Voice for calls.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses CustomerEagle.com?

E-commerce (Shopify, WooCommerce), SaaS and service businesses with 1-200 support agents that want AI to resolve routine questions while humans stay in control. EU-hosted, GDPR-ready.

## About the vendor

- **Company**: CustomerEagle.com

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: All prices are per agent seat per month. Annual billing is discounted. Every paid seat includes a monthly allowance of AI resolutions (a conversation the AI finishes without a human); extra resolutions are metered on the next invoice. AI agent-assist credits cover copilot drafts, rewrites and translations.

FREE - EUR 0 / USD 0. 1 agent (up to 5 at EUR 9.99 / USD 12 per extra agent), 1 shared inbox, website chat widget, 25 one-time AI resolutions, 500 assist credits per month, no store-data integrations. No time limit, no credit card.

STANDARD - EUR 24.99 / USD 29 per agent per month (EUR 19.99 / USD 24 annual). Up to 25 agents, 2 shared inboxes, live chat, Messenger and Instagram, 1 store-data integration (Shopify or WooCommerce), 50 AI resolutions per seat per month, 5,000 assist credits, basic workflows, 1 SLA policy, unlimited knowledge bases, tags and saved replies. Extra AI resolutions EUR 0.99 / USD 0.99.

PROFESSIONAL - EUR 49.99 / USD 59 per agent per month (EUR 39.99 / USD 49 annual). Up to 50 agents, 5 shared inboxes, WhatsApp, all app integrations, 150 AI resolutions per seat per month, 20,000 assist credits, AI drafts, tone rewrite and translation, AI email auto-reply, advanced workflows, 2 SLA policies, round-robin routing, teams, Team Planner, branding removal. Extra AI resolutions EUR 0.56 / USD 0.65.

PREMIUM - EUR 84.99 / USD 99 per agent per month (EUR 69.99 / USD 79 annual). Unlimited agents, inboxes, workflows and SLA policies, 350 AI resolutions per seat per month, 50,000 assist credits, multiple routing types, SSO/SAML and SCIM, dedicated onboarding specialist and strategic account manager. Extra AI resolutions EUR 0.49 / USD 0.55.

ENTERPRISE - custom pricing. Everything in Premium, unlimited AI resolutions, custom AI model tuning, custom integrations and SLA, dedicated customer success manager.

ADD-ONS (per workspace unless stated): AI Voice EUR 30 / USD 35 per month including 100 AI call minutes (extra AI minutes EUR 0.30 / USD 0.35, managed phone numbers EUR 9.99 / USD 12 each). Co-Browse EUR 24.99 / USD 29 per month (EUR 19.99 / USD 24 annual). Live Translation EUR 4.99 / USD 6 per agent per month (EUR 3.99 / USD 5 annual). Shopify Actions, WooCommerce Actions, Slack escalations and the bol.com, Sendcloud, PostNL, DHL Parcel, MyParcel and Moneybird connectors are free on Standard and above.

TRIAL: 30-day free trial of Standard, Professional or Premium with no credit card. Add-on trials (Co-Browse, Live Translation, AI Voice) are 14 days. Shopify merchants can also subscribe through Shopify billing. Full details are on the pricing page linked below.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Australia, Belgium, Canada, France, Germany, Netherlands, Spain, Switzerland, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritisation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management

## Integrations (12 total)

- HubSpot CRM
- Instagram
- Messenger
- Moneybird
- MyParcel
- Sendcloud
- Shopify
- Slack
- WhatsApp
- WooCommerce
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)

## Alternatives

1. [Xurrent](https://www.capterra.ie/software/146207/itrp) — 4.7/5 (27 reviews)
2. [OneDesk](https://www.capterra.ie/software/115614/onedesk) — 4.3/5 (12 reviews)
3. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4092 reviews)
4. [Remote Monitoring and Management](https://www.capterra.ie/software/144309/atera) — 4.5/5 (461 reviews)
5. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.6/5 (798 reviews)

## Links

- [View on Capterra](https://www.capterra.ie/software/1107845/CustomerEagle-com)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10052458/CustomerEagle-com/> |
| en-AE | <https://www.capterra.ae/software/1107845/CustomerEagle-com> |
| en-AU | <https://www.capterra.com.au/software/1107845/CustomerEagle-com> |
| en-CA | <https://www.capterra.ca/software/1107845/CustomerEagle-com> |
| en-GB | <https://www.capterra.co.uk/software/1107845/CustomerEagle-com> |
| en-IE | <https://www.capterra.ie/software/1107845/CustomerEagle-com> |
| en-IL | <https://www.capterra.co.il/software/1107845/CustomerEagle-com> |
| en-IN | <https://www.capterra.in/software/1107845/CustomerEagle-com> |
| en-NZ | <https://www.capterra.co.nz/software/1107845/CustomerEagle-com> |
| en-SG | <https://www.capterra.com.sg/software/1107845/CustomerEagle-com> |
| en-ZA | <https://www.capterra.co.za/software/1107845/CustomerEagle-com> |

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