18 years helping Irish businesses
choose better software
What Is ServiceM8?
ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field.
We're a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
Who Uses ServiceM8?
ServiceM8 is for trade contractors & service businesses, like electricians, plumbers, HVAC, refrigeration, pest control, garden care, cleaners, fire protection, locksmiths, appliance repair & more.
Where can ServiceM8 be deployed?
About the vendor
- ServiceM8
- Founded in 2010
ServiceM8 support
- 24/7 (Live rep)
- Chat
Languages
English
ServiceM8 pricing
Starting Price:
- Yes, has free trial
- Yes, has free version
ServiceM8 has a free version and offers a free trial. ServiceM8 paid version starts at A$0.00/month.
Pricing plans get a free trialAbout the vendor
- ServiceM8
- Founded in 2010
ServiceM8 support
- 24/7 (Live rep)
- Chat
Languages
English
ServiceM8 videos and images
Features of ServiceM8
ServiceM8 Alternatives
Reviews of ServiceM8
I love this product. I am a daily user and use it for all of my online invoicing for my business.
Comments: A real time-saver and great for monitoring all invoice statuses -
Pros:
My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date
Cons:
Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -
Superb Small business software for Scheduling
Comments:
Simple to use and schedule installers whilst capturing customer communications. I use this software in 2 small business operating in New Zealand construction industry and it works well in both. 1 integrated with Xero...this works well. 1 is not integrated to accounting for complexity of pricing reasons...but one day, I will reconfigure our pricing so I can.
Overall, excellent software especially when you can design new processes to ensure users can populate the information and view what they need to see in a timely fashion.
Pros:
Especially powerful is the remote users...managers and installers accessing and updating information from iPhones and iPads. We capture on-site photos. We capture on-site Hazard ID information and customer sign-off for quality.
Cons:
no App for Androids. We have contract installers and persuading them to ditch their Samsung for an iPhone hasn't worked. (We synch with Google Calendars for them.)
customer service is awful
Comments: not great
Pros:
not much the customer service is so unless
Cons:
use commusoft the service m8 customer service will cost you money on your customer
Life Changing App for Small Business Owners
Comments: If you own a small business in the Service Industry and you want your life back, then you need ServiceM8. Our landscaping company has gone from a rather unprofessional mob of blokes working their rears off to a very slick team of professionals, and we are blitzing the opposition!
Pros:
What sets ServiceM8 apart from the many "other" apps out there is that ServiceM8 is ever evolving, it is owned by an Australian Company which is run by "down to earth" people who listen. The flexibility of the system is awesome (one size does not fit all, but there is always a workaround for little things) and so many options and add ons to suit the individual business, many are free.
Cons:
If pushed I'd say the "Apple" thing, but honestly when your business is booming, the cost of another iPad is not an issue!
Absolutely great for trades
Comments: We setup a fire alarm business and needed a system to link customers, engineers, head office and invoicing in one eco-system. ServiceM8 does this and more. They work with a UK based company to provide support and form customisation. The custom forms are leapyears ahead and it gave our business a great professional headstart.
Pros:
We found the app easy to integrate and the pc web-based interface is very intuitive. The ability to create custom forms, and other custom services is invaluable. The auto emailing of customers for invoices and quotes makes the business look extremely professional.
Cons:
They have no support for android nor do they have an android app. I find this incredulous given that Android is such a large user. It was for this reason that we stopped using the software.
