---
description: Learn more about Donkey Support price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Donkey Support Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Donkey Support](/software/1086720/Donkey-Support)

# Donkey Support

Canonical: https://www.capterra.ie/software/1086720/Donkey-Support

> Donkey Support is customer service software that enables teams to respond to customer messages on Slack, Discord, or Telegram.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Donkey Support?

Donkey Support is designed for Discord communities, open source projects, indie game developers, agencies, and non-technical founders.

## About the vendor

- **Company**: Donkey Support

## Commercial Context

- **Starting Price**: €4.99
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: 0
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Alerts/Escalation
- Automated Routing
- Conversation Intelligence
- Reporting & Statistics

## Integrations (3 total)

- Discord
- Slack
- Telegram

## Support Options

- Chat

## Category

- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [HubSpot Service Hub](https://www.capterra.ie/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews)
3. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.ie/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [Webex Suite](https://www.capterra.ie/software/733/webex) — 4.4/5 (7396 reviews)

## Links

- [View on Capterra](https://www.capterra.ie/software/1086720/Donkey-Support)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10037499/Donkey-Support/> |
| en-AE | <https://www.capterra.ae/software/1086720/Donkey-Support> |
| en-AU | <https://www.capterra.com.au/software/1086720/Donkey-Support> |
| en-CA | <https://www.capterra.ca/software/1086720/Donkey-Support> |
| en-GB | <https://www.capterra.co.uk/software/1086720/Donkey-Support> |
| en-IE | <https://www.capterra.ie/software/1086720/Donkey-Support> |
| en-IL | <https://www.capterra.co.il/software/1086720/Donkey-Support> |
| en-IN | <https://www.capterra.in/software/1086720/Donkey-Support> |
| en-NZ | <https://www.capterra.co.nz/software/1086720/Donkey-Support> |
| en-SG | <https://www.capterra.com.sg/software/1086720/Donkey-Support> |
| en-ZA | <https://www.capterra.co.za/software/1086720/Donkey-Support> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"Capterra Ireland helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ie","url":"https://www.capterra.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ie/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Donkey Support","description":"Donkey Support is customer service software that lets teams handle inquiries directly in Slack, Discord, or Telegram. It features a customizable support widget that can be embedded into apps via a script tag or React component, with setup taking about five minutes. The widget can be styled to match brand colors and messaging. Customer inquiries submitted through the widget generate support tickets as threads in the connected messaging platform. Teams can respond directly in Slack, Discord, or Telegram, with replies syncing back to the widget in real time, removing the need for separate dashboards. The software includes automated email follow-ups for unseen responses, branded emails with delivery logs, and metadata tokens for customer context like names and emails. It supports domain allowlists, webhook events for automations, and multi-tenant data isolation. Teams can integrate one messaging platform at a time and switch as needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fc386df-c2eb-4a69-ac1d-09ea865d2e16.png","url":"https://www.capterra.ie/software/1086720/Donkey-Support","@id":"https://www.capterra.ie/software/1086720/Donkey-Support#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"4.99","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ie/software/1086720/Donkey-Support#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Donkey Support?","@type":"Question","acceptedAnswer":{"text":"Donkey Support is customer service software that lets teams handle inquiries directly in Slack, Discord, or Telegram. It features a customizable support widget that can be embedded into apps via a script tag or React component, with setup taking about five minutes. The widget can be styled to match brand colors and messaging. Customer inquiries submitted through the widget generate support tickets as threads in the connected messaging platform. Teams can respond directly in Slack, Discord, or Telegram, with replies syncing back to the widget in real time, removing the need for separate dashboards. The software includes automated email follow-ups for unseen responses, branded emails with delivery logs, and metadata tokens for customer context like names and emails. It supports domain allowlists, webhook events for automations, and multi-tenant data isolation. Teams can integrate one messaging platform at a time and switch as needed.","@type":"Answer"}},{"name":"Who Uses Donkey Support?","@type":"Question","acceptedAnswer":{"text":"Donkey Support is designed for Discord communities, open source projects, indie game developers, agencies, and non-technical founders.","@type":"Answer"}}]},{"@id":"https://www.capterra.ie/software/1086720/Donkey-Support#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Donkey Support","position":3,"item":"/software/1086720/Donkey-Support","@type":"ListItem"}]}]}
</script>