---
description: Learn more about Feedelity price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Feedelity Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Feedelity](/software/1085526/Feedelity)

# Feedelity

Canonical: https://www.capterra.ie/software/1085526/Feedelity

> Feedelity centralizes guest feedback, automates replies, and reveals insights from emails, social media, and reviews.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Feedelity?

Feedelity caters to restaurant chains, franchise operators, retail, customer service managers, and hospitality brands.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Feedback Analytics

## Commercial Context

- **Starting Price**: €30.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Starting at €30/location/month

Flexible Add-on Integrations
Only pay for the integrations you use.
Google: Included
Tripadvisor: Included
Facebook: Included
Instagram: Included
Outlook: +€10/location/month
Deliveroo: +€8/connected restaurant/month
Uber Eats: +€8/connected restaurant/month
Just Eat: +€5/connected restaurant/month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Dutch, English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Customisable Templates
- Dashboard
- Data Visualisation
- Feedback Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Integrations (6 total)

- Deliveroo
- Facebook Business Suite
- Google Maps
- Instagram
- Outlook Email Extractor
- Uber Eats

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software)

## Alternatives

1. [Zoho CRM Plus](https://www.capterra.ie/software/182207/zoho-crmplus) — 4.4/5 (71 reviews)
2. [Zoho CRM](https://www.capterra.ie/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
3. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Pipedrive](https://www.capterra.ie/software/132666/pipedrive) — 4.5/5 (3042 reviews)
5. [SurveyLegend](https://www.capterra.ie/software/156752/surveylegend) — 4.6/5 (963 reviews)

## Reviews

### "Time saver and customer retention for your restaurant group / company\!" — 5.0/5

> **Bieke** | *21 March 2026* | Restaurants | Recommendation rating: 9.0/10
> 
> **Pros**: The support is great - we asked about some features as they would be nice to have for our user case. They respond and took action very soon, as the feature (visibility of the reservation date in ZenChef) was added the next day\!

Also the tool is very helpful for restaurant groups that have a manager for customer experience. The app is easy to use for everybody and team member can follow and add comments too to clarify for example complaints in their restaurant. 

I like that the AI agents make every answer a bit different for each customer and it's in your tone-of-voice, as we have different concepts of restaurants in the same group. Or for example for regular customers. Also you can adjust it by asking for shorter, more formal,... 

Also I think the pricing is a good deal for the time you save\!
> 
> **Cons**: There are still some things that could be added to make it more versatile, but i'll recommend those later. Maybe sometimes the AI is a bit off with the 'positive/negative categories', but that are the few cases.

Maybe it's too bad TripAdvisor is so hard to integrate with due to API policy (probably), that you need to copy and paste those manually. Hopefully, maybe, they will allow it in the future.
> 
> We're saving a lot of time in the company now, as everything comes together in one app. We still need to check out the analytics, but i'm sure they will we great too.

## Links

- [View on Capterra](https://www.capterra.ie/software/1085526/Feedelity)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10036436/Feedelity/> |
| en-AE | <https://www.capterra.ae/software/1085526/Feedelity> |
| en-AU | <https://www.capterra.com.au/software/1085526/Feedelity> |
| en-CA | <https://www.capterra.ca/software/1085526/Feedelity> |
| en-GB | <https://www.capterra.co.uk/software/1085526/Feedelity> |
| en-IE | <https://www.capterra.ie/software/1085526/Feedelity> |
| en-IL | <https://www.capterra.co.il/software/1085526/Feedelity> |
| en-IN | <https://www.capterra.in/software/1085526/Feedelity> |
| en-NZ | <https://www.capterra.co.nz/software/1085526/Feedelity> |
| en-SG | <https://www.capterra.com.sg/software/1085526/Feedelity> |
| en-ZA | <https://www.capterra.co.za/software/1085526/Feedelity> |

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