What Is ServiceMax?

Best for companies with 50+ technicians servicing complex equipment, ServiceMax is the leading asset-centric field service management software. We optimize end-to-end field service operations including: workforce optimization, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication to ensure our customers with over 50 technicians deliver flawless field service.

Who Uses ServiceMax?

ServiceMax has 450+ customers worldwide in over 15 different industries. Companies of all sizes use ServiceMax to perfect field service delivery, drive revenue and growth and delight customers.

Where can ServiceMax be deployed?

Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • ServiceMax
  • Located in Pleasanton, US
  • Founded in 2007
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Germany, United Kingdom, United States

Languages

English, German, Italian, Japanese, Spanish and 1 others

About the vendor

  • ServiceMax
  • Located in Pleasanton, US
  • Founded in 2007
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Germany, United Kingdom, United States

Languages

English, German, Italian, Japanese, Spanish and 1 others

ServiceMax videos and images

ServiceMax Software - ServiceMax and Salesforce have joined forces to deliver an unparalleled solution that drives operational efficiency with a 360-degree view of assets on the world’s #1 CRM platform.
ServiceMax Software - Equipment across all industries is becoming more complex while customer expectations of service are on the rise. It is more important than ever for service providers to know their installed base in the field.
ServiceMax Software - Make your inventory processes more efficient with spare parts, returns and depot repair management with Asset 360.
ServiceMax Software - Maximize call center, dispatcher and technician productivity with powerful capabilities from ServiceMax Asset 360 for Salesforce Field Service.
ServiceMax Software - By automating service entitlements with Asset 360, you can prevent service revenue losses caused by work that should have been charged for. Your service teams can instantly see the service coverage for every asset and respond quickly to customer requests.
View 6 more
ServiceMax video
ServiceMax Software - ServiceMax and Salesforce have joined forces to deliver an unparalleled solution that drives operational efficiency with a 360-degree view of assets on the world’s #1 CRM platform.
ServiceMax Software - Equipment across all industries is becoming more complex while customer expectations of service are on the rise. It is more important than ever for service providers to know their installed base in the field.
ServiceMax Software - Make your inventory processes more efficient with spare parts, returns and depot repair management with Asset 360.
ServiceMax Software - Maximize call center, dispatcher and technician productivity with powerful capabilities from ServiceMax Asset 360 for Salesforce Field Service.
ServiceMax Software - By automating service entitlements with Asset 360, you can prevent service revenue losses caused by work that should have been charged for. Your service teams can instantly see the service coverage for every asset and respond quickly to customer requests.

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Features of ServiceMax

  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Calendar Management
  • Confirmation/Reminders
  • Contact Database
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Employee Scheduling
  • Inventory Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Preventive Maintenance
  • Quotes/Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Technician Management
  • Time & Attendance
  • Work Order Creation
  • Work Order Management

ServiceMax Alternatives

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The only field service management software that pays for itself.
The fastest, easiest, and highest value service management software to automate everything from first customer contact to getting paid.
RazorSync is the top rated field service software designed to improve revenue, streamline operations and drive customer satisfaction.
Built by industry experts, AroFlo is the most trusted field service software on the market. It automates businesses & transforms lives.
Vonigo works great for field service companies looking to streamline operations and increase sales.
Our made-for-mobile, cloud-based software provides power, ease-of-use and total flexibility for better field service management.
IFS Field Service Management is an industry-leading service lifecycle management solution.
Visual scheduling & planning software to track all types of resources, robust and user-friendly. Learn more about Visual Planning
Make your field service management easy and effortless.

Reviews of ServiceMax

Average score

Overall
4.2 (40)
Ease of Use
4.0 (40)
Customer Service
4.1 (40)
Features
4.1 (40)
Value for Money
3.7 (40)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
35%
4
50%
3
13%
1
3%
Jill M.
Jill M.
Salesforce Businesses Analyst II in US
Verified LinkedIn User
Biotechnology, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect for our Field Service Engineers

5.0 4 years ago

Pros:

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Cons:

If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.

Casey P.
Technical Manager / Software Quality in US
Medical Devices, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

ServiceMax Review

5.0 4 years ago

Comments: I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.

Pros:

Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.

Cons:

ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.

Brandon M.
Project Manager in Canada
Environmental Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

My Servicemax Review

4.0 2 weeks ago New

Pros:

Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO.

Cons:

I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky.

Frankie A.
O&M Regional Manager in US
201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers.

3.0 5 years ago

Comments: Exercise the brain cells and learn a another programming platform.

Pros:

It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Cons:

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.

Greg B.
Salesforce Owner in UK
5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Ran the service business quite nicely

4.0 4 years ago

Comments: All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.

Pros:

Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.

Cons:

The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.