--- description: Learn more about SysAid price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.ie/software/107225/sysaid Page: 1 / 22\ Next: [Next page](https://www.capterra.ie/software/107225/sysaid?page=2) > AI that gets IT work done, not just answers questions. SysAid resolves incidents, fulfills requests, and acts on its own. > > Verdict: Rated **4.5/5** by 523 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SysAid? IT leaders, CIOs and CTOs, and hands-on IT professionals at companies with 250-5,000 employees who want enterprise-grade ITSM, automated repetitive IT work, and a clear ROI story for leadership. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 523 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 33 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Tracking - Assignment Management - Audit Management - Barcode/Ticket Scanning - Business Process Automation - Capacity Management - Chat/Messaging - Chatbot - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Customer Database - Customer Support - Dashboard - Data Import/Export - Drag & Drop - Event Logs - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management - Inventory Management - Knowledge Base Management - Knowledge Management - Multi-Channel Communication - Multi-Language - Patch Management - Performance Monitoring - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Access/Control - Remote Monitoring & Management - Reporting/Analytics - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Task Management - Third-Party Integrations - Ticket Management - Uptime Reporting - User Management - Workflow Automation - Workflow Configuration ... and 20 more features ## Integrations (27 total) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [Information Technology Service Management (ITSM) Tools](https://www.capterra.ie/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.ie/directory/31027/service-desk/software) - [Issue Tracking Software](https://www.capterra.ie/directory/30675/issue-tracking/software) - [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3487 reviews) 4. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "global service TL" — 5.0/5 > **Lee** | *23 April 2025* | Dairy | Recommendation rating: 10.0/10 > > **Pros**: the team and support from \[sensitive content hidden\]. the workflows, incident management and change made ease of access and updating reporting and support during upgrade made easy > > **Cons**: some development can be challaging but the team ensure they support me through the course > > postive and good experience overall the support from the team is excellent they are always willing to assist and help manage the platform. getting support from the team is a fast process and always done with a smile. ----- ### "Simple and intuitive, I get along well with it." — 5.0/5 > **Spyros** | *2 July 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: We've been using the ITAM variant in our field for years. There's a nice dashboard where you can see how many tickets are still open, how much time is left and the team's performance. If someone is already working on a ticket, you can see it at the top which is quite helpful. The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there. > > **Cons**: Unfortunately, the program is often only as good as its users, which means you have to get to grips with SysAid in particular in order to be able to use all features of the program. > > Reliable way to report requirements and problems, processing according to priorities. Surely benefits from implementation in the respective field. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5 November 2025* | Medical Devices | Recommendation rating: 7.0/10 > > **Pros**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Cons**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "A Reliable and Feature-Rich IT Service Management Solution" — 5.0/5 > **Toluwalope** | *9 July 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: What I like most about SysAid is the ticket management and automation features. They make it easier to manage incidents, improve response times, and cut down on manual tasks. I also like the reporting feature because it provides useful insights into our support performance and helps us track how the team is doing. > > **Cons**: The main area I think SysAid can improve on is the user interface. Although the platform has a lot of useful features, navigating some sections isn't always straightforward. Making the navigation simpler and improving the report creation process would make the overall user experience much better. > > Overall, our experience with SysAid has been positive. The platform has helped us improve the way we manage IT support by streamlining ticket management, automating routine tasks, and providing useful reporting for monitoring performance. While there are areas that could be improved, such as the user interface and navigation, it has been a reliable solution that supports our day-to-day service desk operations. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 July 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Cons**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.ie/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data