---
description: Learn more about UsefulFeedback price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: UsefulFeedback Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [UsefulFeedback](/software/107191/usefulfeedback-complaints-management-software)

# UsefulFeedback

Canonical: https://www.capterra.ie/software/107191/usefulfeedback-complaints-management-software

> User friendly, scalable, enterprise-ready, on-demand complaint management system. Complaints, compliance and risk management.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

-----

## Overview

### Who Uses UsefulFeedback?

Medium to large enterprises as well as local and central governments worldwide can take advantage of our out of the box solutions which helps them adhere to regulations and improve service levels.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features |  | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: iCasework
- **Location**: London, UK
- **Founded**: 1998

## Commercial Context

- **Starting Price**: £10,000.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Fee also includes - Support, Integrations, API
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Feedback Management
- Issue Tracking

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Complaint Management Software](https://www.capterra.ie/directory/30674/complaint-management/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [MasterControl Quality Excellence](https://www.capterra.ie/software/148577/mastercontrol) — 4.5/5 (526 reviews)
4. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [HelpDesk](https://www.capterra.ie/software/185973/helpdesk) — 4.6/5 (180 reviews)

## Reviews

### "Flexible product that has helped us improve our performance" — 5.0/5

> **Phillip** | *13 March 2015*
> 
> We use the company's  software to manage our complaints and Freedom of Information requests. The flexibility of the product  enabled the company to tailor the workflow to reflect our particular requirements. The product integrates seamlessly with our email software. The performance management side of the product is highly effective and has made a major contribution towards helping us to improve our response rates and ensure service improvements arising from complaints are recorded and carried out.

## Links

- [View on Capterra](https://www.capterra.ie/software/107191/usefulfeedback-complaints-management-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/107191/UsefulFeedback-Complaints-Management-Software/> |
| en-AE | <https://www.capterra.ae/software/107191/usefulfeedback-complaints-management-software> |
| en-AU | <https://www.capterra.com.au/software/107191/usefulfeedback-complaints-management-software> |
| en-CA | <https://www.capterra.ca/software/107191/usefulfeedback-complaints-management-software> |
| en-GB | <https://www.capterra.co.uk/software/107191/usefulfeedback-complaints-management-software> |
| en-IE | <https://www.capterra.ie/software/107191/usefulfeedback-complaints-management-software> |
| en-IL | <https://www.capterra.co.il/software/107191/usefulfeedback-complaints-management-software> |
| en-IN | <https://www.capterra.in/software/107191/usefulfeedback-complaints-management-software> |
| en-NZ | <https://www.capterra.co.nz/software/107191/usefulfeedback-complaints-management-software> |
| en-SG | <https://www.capterra.com.sg/software/107191/usefulfeedback-complaints-management-software> |
| en-ZA | <https://www.capterra.co.za/software/107191/usefulfeedback-complaints-management-software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"Capterra Ireland helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ie","url":"https://www.capterra.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ie/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"UsefulFeedback","description":"UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d6ec5aa3-167a-4b3e-8cd6-61e2035709f2.png","url":"https://www.capterra.ie/software/107191/usefulfeedback-complaints-management-software","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/107191/usefulfeedback-complaints-management-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"10000","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ie/software/107191/usefulfeedback-complaints-management-software#faqs","mainEntity":[{"name":"What Is UsefulFeedback?","@type":"Question","acceptedAnswer":{"text":"UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors.","@type":"Answer"}},{"name":"Who Uses UsefulFeedback?","@type":"Question","acceptedAnswer":{"text":"Medium to large enterprises as well as local and central governments worldwide can take advantage of our out of the box solutions which helps them adhere to regulations and improve service levels.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/30674/complaint-management/software","@type":"ListItem"},{"name":"UsefulFeedback","position":3,"item":"/software/107191/usefulfeedback-complaints-management-software","@type":"ListItem"}],"@id":"https://www.capterra.ie/software/107191/usefulfeedback-complaints-management-software#breadcrumblist"}]}
</script>