extendedReach

extendedReach

by extendedReach

Who Uses extendedReach?

Child and family social service agencies that provide any of the following services: foster care, community programs, behavioral health, and residential placement.

What Is extendedReach?

Built specifically for child and family agencies, extendedReach is an easy-to-use, affordable web-based case management system that your workers, support staff, staff will love!

extendedReach organizes and shares all of the information and documents you need to track about each case. Each of your staff has this information provided to them on their own personalized home page. If you provide foster services, foster homes can access the system too through a specialized foster home website.

extendedReach Details

extendedReach

http://www.extendedreach.com

Founded 1999

extendedReach Pricing Overview

extendedReach starts at US$100.00/month. extendedReach does not have a free version and does not offer a free trial. See additional pricing details for extendedReach below.

Starting Price

US$100.00/month

Pricing Details

Unlimited storage and no charge for support staff user ids.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

extendedReach Features

Human Services Software
Case Management
Certification & Licensing
Child Welfare Management
Document Management
Reporting & Statistics
Scheduling
Time Tracking
Training Management

extendedReach Reviews

Showing 5 of 12 reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4.9/5
Value for Money
5/5

Our agency has had a great experience with extendedReach.

Reviewed on 4/5/2018
Verified Reviewer
Quality Assurance Manager
51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money

Pros: The software is intuitive, user friendly, and mobile. We implemented the software about a year and half ago and it went as smoothly as could be expected. The staff at extendedReach with whom we walked through the planning and implementation processes were professional, knowledgeable and a pleasure to work with. Ongoing customer service is exemplary. They are responsible and helpful. We currently have 8 clinical and social service programs using the software. We are always finding new ways to use the system and improve out processes. We are nationally accredited and our accrediting body recently sent reviewers for our reaccreditation. The reviewers, who must quickly become familiar with and use many software programs, found extendedReach easy to learn and use and commented that we had made an excellent selection in our choice of new data management software.

Cons: The Foster Care Module has many excellent features like the Foster Parent Portal. We would really like the General Case Management Module to have similar features.

A very intuitive software that does it all!

Reviewed on 15/5/2018
Judy B.
Quality Improvement Coordinator
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money

Pros: As our agency continues to grow, evolve and expand - so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user. We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment. The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist. We're constantly complimented on the 'ease of use' of our software choice during licensing visits and external audits. Plus, customer support is fast, friendly, and always goes the extra mile to respond to our needs.

Cons: It's difficult to come up with a con, but if I have to have one it would be that English is currently the only language option - it would be nice to have a Spanish version of the foster home portal for our ESL clients.

HIGHLY RECOMMENDED FOR CHILD PLACING AGENCIES!!!

Reviewed on 25/8/2019
Karina G.
LCPAA
Nonprofit Organisation Management, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My experience has been exceptional!!

Pros: Extended Reach literally changed my life as it relates to my job. I have worked for CPAs for over 20 years. I have gone from working with all paper to now being fully paperless. My last agency used Childtrax. Childtrax was not bad, but it was not user friendly and it was not explained very well to our agency. I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company. Almost 95% of the time, if I asked, "hey can you guys add this function" it was added immediately. ER has been too good to be true. They can customize spreadsheets, forms, almost anything that needs to be customized. We can invite foster parents to trainings, send out mass emails, and help our foster parents keep track of training, medical appointments, etc. This software is AMAZING!!!!

Cons: No cons. There are just a few things that Extended Reach cannot do, but this is me wanting Extended Reach to just do my job for me lol. No real complaints, the software is a MUST!!

A very intuitive software that does it all!

Reviewed on 30/4/2018
Quality Improvement Coordinator
Individual & Family Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: As our agency continues to grow, evolve and expand so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user. We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment. The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist. We're constantly complimented on our choice of software during licensing visits and external audits. Customer Support is fast, friendly and always goes the extra mile to respond to our needs.

Cons: This software is only available in English, but it would be great to have a Spanish version for our ESL clients.

Pick extendedReach over all of the others

Reviewed on 13/8/2019
Angela N.
Texas State Director
Government Administration, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I track everything being done within my fourteen office agency around the State of Texas using this software. I can do this from anywhere - I've done it from the beach in Hawaii. I love eR.

Pros: I like that it is so, so user friendly. I have used Kaleidecare and the State of Texas software systems (IMPACT, CLASS). eR is, by far, the easiest to use. It allows Administrators to fix "mistakes" by staff. I can make changes to how we document, forms, tracking -- without having to submit a ticket and wait on someone else to do it. It is truly customizable. When I do need to reach out to rep and his team, they respond THAT DAY.

Cons: I'd love to have more data - more ability to track the tasks being completed by my staff.