PioneerRx

My Experience with Pioneer has been amazing from the software program down to the customer service.

Pros:

I like most about this software is that if I come across any problem using the software, being that I am a new user, Pioneer support is always there to help with a quick reliable response.

Cons:

I can't say that I have any Cons for this software. My 2 month experience as been amazing to say the least.

pioneer

Pros:

Ease of use and good integrations. Tech Support is good.

Cons:

Cost is pretty high. But it's good for it's value.

terribly inefficient software

Comments: none

Cons:

Nour advised PioneerRx that the software which was represented to be simpler, was actually much more complex to use. Specifically, Nour advised PioneerRx of the following problems: There are too many statuses; many more than the essential will call, filling que, in-take que, rejection que and on order. 75% of the data entry screen is blank and all of the essential and a significant amount of non-essential information is shown in a small font on the other 25% of the screen. It is unorganized, not in the same format as the prescription is laid out. The data entry itself is more difficult than Supreme Royal Pharmacy Software which allows the user to browse with a tab button through a prescription. Nour was told PioneerRx integrates with PK Software, but it does not. Nour was told QR Code could be printed, but it cannot. Textphone notification must be manually turned on for each individual patient which is a significant amount of extra work collecting carrier date on each patient. Escripts do not auto-populate adding more work for the Pharmacy.

One of the best software I've used so far

Comments: With how easy the program is to use it makes training very simple. All the buttons are shown and it's easy to navigate throughout the different tabs. You're able to also put in a request for one of the PioneerRx techs to call you so that you don't have to get tied up with trying to call them. When you put in the request you're able to provide information on the issue and most times they're calling back to let you know that they solved the issue you were having.

Pros:

I like how easy this software is to learn and use. The ability to have a PioneerRx member contact you in case of any software issues is also very handy especially during rush hour in the pharmacy.

Cons:

Some recent issues we've had in the past few months is that the program will freeze up. We tried to merge several stores onto one server and it caused issues throughout the stores. The main issue was the lag time and that it would freeze out all the computers within the pharmacy. We recently switched over to another software due to the lagging we had experienced.

Great product with great support

Comments: I bought Pioneer in 2013 after using QS1 for 20 years. The system did not transfer the competitive prices from QS1 that I had set into the old software, and I had difficulty in maintaining a good margin on low priced generics as well as maintaining continuity on pricing, especially generics. After muddling through it for 3 years and doing the best we can, and voicing my frustrations on this site, Pioneer called me and said they wanted my issues resolved and volunteered to send a rep to my store for the better part of 3 days. Customer support representative was exceptional in his willingness and ability to explain and resolve my issues. I was able to get better control over my generic pricing and he also led us to a multitude of other issues to better utilize what Pioneer offered the independent pharmacy. My staff loves it. It does a great job managing our profit/loss issues (with the DIR exceptions) and I may be able to save money by d/cing other programs that Pioneer can handle. My biggest recommendation would be that if you aren't happy with the product, ask them to fix it. don't give up until you get results. It can do a lot more than you think it can. the on site training is somewhat limited. I wish they would have spent more energy into pointing out things at time of installation (perhaps a checklist, provided by current users, would help). I am a bit old school and Pioneer is a highly technical software so the learning curve was a bit steep for me. I would recommend this software over QS1 and am very happy with the service they provided.

Pros:

it can do just about anything once you figure out how to work it.

Cons:

it is technical and a bit convoluted so may require some serious training. the learning curve might be a bit steep.

I love this software! It is intuitive, functional and I have access to any information I might need.

Comments: Functionality, and improved workflow, reporting and tracking.

Pros:

Almost everything! Any data that I need to report out is available and can be customized in a usable format. Pioneer's processes and workflows have decreased our processing times and added the accountability of always knowing where a prescription is at in the workflow. The checking process, the interfaces, and the functionality is top of the line and continually improving. Pioneer offers many features that help us compete with the chains (provider lookup, insurance lookup, driver's license scanning, data submission to immunization registries, sync fill, loyalty plans, etc.). Additionally, they continually add new features or make changes to improve the system. The customer support is amazing! I have not had any issue that couldn't be resolved. Either a solution was already available, or a solution was developed to meet the need. I have never received this kind of responsiveness from any other software vendor. It feels like a partnership.

Cons:

I would like to see more detailed training on new functionality. I am always made aware of new features, but sometimes struggle to completely understand all of the steps needed to implement the new features--without calling in to the support line.

QS1 to Pioneer conversion

Comments: Anytime you change the initial days are not easy.....as was the case when we changed our pharmacy software from QS1 to Pioneer. It was not easy....but when is change easy???? IT NEVER IS!!! The main thing is 7 months later I am so happy I made the change. There are a lot of reasons why I like Pioneer better now after scratching the surface of it. The reporting features are way easier to use and the I-pad delivery pad for signatures is awesome. At our check station on rx's it lets you know if you have a ndc issue and one click later it reverses the claim puts the rx under the correct ndc that you are now using and prints a new label in a matter of 5 seconds....impressive! The general filling functions are easy to use just hard to change your ways when you are used to looking at a rx a little differently in qs1. Pioneer allows you to create facilities and attach people to them in easy fashion and does a great job of tracking those people in and out with dates and up to actual times of discharge time if you want to go to that point. At the end of the day and you have 5 rx's going to 5 different people at the same facility,..... all you do is print a one page report that charges the rx's to those 5 separate accounts all at the same time and places a delivery signature on those rx's when it is brought back and scanned in. BUT #1 TO ME IS THEIR CUSTOMER SERVICE.......we actually have just one main person we all call here at the pharmacy at Pioneer and she know our store very well and the people working in it and she also know "Holcomb Pharmacy" ....she knows we have 3 Nursing homes, 1 blister pack facility, and the way our pharmacy operates. Therefore when you call your assigned a contact person that person already has a great idea of how they need to help you, and help they do. I can't say enough about their customer service, it is the difference maker when it comes down to it. All systems can do the general functions of filling rx's but its all those little things that each independent pharmacy is that makes running a pharmacy a challenge. Pioneer takes the time to work one on one with you to make your life easier. I am very satisfied and happy with the change. Last week I asked my primary data entry person and my primary pharmacist what they thought after 7 months and both of them replied that they "would not want to go back." GREAT SYSTEM AND GREAT PEOPLE BEHIND IT SUPPORTING YOU.AT PIONEER RX!!!

PionnerRx makes filling prescriptions and running a pharmacy a breeze

Pros:

I love how intuitive the software is--I had no trouble becoming familiar with it. The features are what truly sets Pioneer apart from the rest. Patient profiles can contain a tremendous amount of information and notations that makes filling prescriptions both easier and quicker. Documentation is customizable from the broadest scope of a particular third party plan all the way down to individual fills of each prescription. Managing inventory is a breeze thanks to the abundance of reporting available. I can't imagine not using Pioneer.

Cons:

Honestly, with the weekly updates from Pioneer, there is little room for improvement. They take customer input very seriously and are incredibly prompt in resolving issues or answering questions.

Easy to use and learn.

Pros:

I like how easy it is to use and learn. Can quickly pick up where to find stuff the system does pretty much all I need to perform most tasks I want Pioneer to do. Also Pioneer's eligibility check is so easy and convenient. One of my favorite features. Also love Pioneer's delivery app on the Ipad. Easy to deliver medications and have a list in one place and have an ability to pay while on delivery.

Cons:

It would be really nice to be able to submit an automatic text if there is a problem with a prescription, such as it needs a prior authorization. Also a text to show prescriptions are ready, along with the price of prescription would be a neat feature, so people aren't surprised when they get here for the total price.

My experience with PioneerRx has been phenomenal from day one.

Pros:

PioneerRx's ease of use is what sets it apart from other pharmacy softwares. A brand new user can be up and running almost immediately. I specifically like that PioneerRx is great for compounding or hybrid pharmacies, I don't need another software to dispense my compounds. Their support & customer service is quick to respond and very knowledgeable. I used PioneerRx as an employee at 2 pharmacies, when it was time to select Rx software for my own pharmacy, PioneerRx was the easy winner.

Cons:

1. The alert for non-matched/incorrect item in the check screen is inadequate 2. The reports can be difficult to manage, there are lots of reports to choose from, but not always the exact one you want.

Not pleased with the conversion process.

Comments: Automation of tasks, knowing where a patient's prescription stands in the fill process, integrated POS, and more.

Pros:

- User interface is nice to look at - General support line has been prompt and helpful so far - Lots of features within the software - Almost everything within the software is automated, which saves time down the line - Lots of preparation beforehand to get you ready for conversion and software use

Cons:

they actually did not make it a smooth transition when it came to the live date. For example, 1. Insurances didn't convert correctly, but they fixed it by next day 2. Not enough help on site on live week. Only 1 installer was provided and he was occupied with fixing the conversion issues, not much time was left for actual walk-throughs with my staff 3. Sample of our prescription label provided to them at least 2 weeks in advance, label presented on live day looked nothing like it, which was very disappointing 4. General lack of follow up and communication from Pioneer's help team regarding problems. I had to email and ask for a supervisor to get some kind of resolution to our problems. The feeling was like they did a system conversion and neglected the issues of the customer.

The Pioneer software has prevented errors, saved the pharmacy money and educated me on information.

Pros:

I love the many ways we can manipulate the data to fit our needs. I also am very happy with the service provided when calling for help. It is definitely a company with the small business owner in mind. The way the software keeps up with the Rx's-for example if a patient has more than one we get notified and keeps them together. also great for inventory which saves time.

Cons:

I cannot think of anything! If I put down something- it would probably be only my ignorance about the system. haha WELL DONE

Love the software and performance

Comments: Medication sync built in, CMR links, easy to use workflow, easy inventory management, pricing and more!

Pros:

I like the price for the amount of services. The direct contact with support for software and hardware services. Compounding templates and billing are much easier to understand and use. Have even been able to teach compounding technicians. Sync integration and support

Cons:

more understanding with integrating omnicell and pill packaging for our patients. May just need better training.

positive

Comments: This software allows me to do my job with ease.

Pros:

PioneerRx is easy to navigate and there is a high level of functionality for all of our pharmacy needs, from processing prescriptions to generating financial reports. It is also reassuring to know that the remote Support Team, as well as our local rep, are accessible and helpful in resolving most issues that arise in a timely manner.

Cons:

On occasion, some of our preferred settings need to be reset after the weekly software update.

best pharmacy software!!

Pros:

One of the most user friendly pharmacy software on the market. Great interface, every task is easy to complete; From adding a patient, to submitting a prescription to running customized reports. Great capabilities with sync, patient reminders/outreach, integration with our wholesaler and inventory. Ease of accounting and pos intergration. When we need help, the expert pioneer staff always calls us back promptly (most of the time within a minute!!).

Mobley Drugs

Comments: The numerous tabs that we can choose from are great. The tabs are organized in a way that makes it easy to find what you need. The patient tabs, items tab (Rx and Otc), immunization tab, etc, have a lot of choices to choose from that makes my job easier. The types of reports that you can choose to run are very helpful and I use the reports daily. Pioneer Rx is very user friendly and is the best pharmacy system I have ever used.

Pros:

Pioneer Rx provides an abundant amount of information, reports, and ease to find what you need.

Cons:

I think one thing that could make the system better is if it was easier to customize a report that is not available from the already established reports.

Pioneer is the best pharmacy software I've used to date

Pros:

I love how often they update the software and how many different functions it can perform. It would be much harder to maintain our medication sync program without this software. Customer support is always promptly available.

Cons:

Sometimes there are software glitches after an update, but they are usually fixed quickly. Also, it would be great if making your own reports was more user friendly.

I have been incredibly happy with our switch to pioneer, I can't imagine what life was like before.

Pros:

I love the ease with which to do everything. I have a saying about pioneer, "if you can dream it you can do it". Pioneer has made life so easy for us here at the pharmacy. I especially love the sync program, it has been the best thing for our workflow

Cons:

I have been extremely happy with pioneer, I can't think of anything that I would want to change right now.

very easy to use

Pros:

The service is great everytime there is an issue a represenitive gets in touch with the pharmacy manager very quikly. Its very simple to use I started using the software and in a few days I had the system pretty much down, and it was a bit different from what I use to work on i like this very much!

Cons:

when editing scripts it would be better if there were just a save button to prevent from waisting so much paper

I couldn't Imagine starting my pharmacy without the help of Pioneer, They held my hand from day one.

Pros:

I love the training they offer for new Techs and i LOVE the support system they have in place. My account manager knows all my staff and she is there always for me. I remember the first couple of weeks how they assigned a person just for me to help me out. #priceless

Cons:

I would like to see automated report printed (old will call, cycle counts...) rather than manual printing.

Pretty easy to use

Pros:

I like that you have to scan the label and medications when filling. Definitely prevents any sort of error

Cons:

I wish that the patient name would be in alphabetical order in the pending doctor call back/print queue automatically.

Ease of use is excellent.

Pros:

Care Goals, point of sale, and Fedex integration are fantastic. We also love the integration with our IVR telephone system and overall professional design of the software.

Cons:

As an HIV specialty pharmacy, we would love to see Transgender patient profile options to better serve our patient population.

Best clinical dispensing software on the market.

Comments: Workflow optimization, clinical patients, etc...

Pros:

Changes with the time. Patient profile allows for great customization and clinical additions. I also like all of the workflow optimization.

Cons:

The dual billing for NYS EPIC is not intuitive. The add ons need to be customized to the workflow properly.

System is a breeze to operate.

Pros:

Ease of use and the many functions that it is capable of doing. Only wish I had more time to investigate what it can actually do. Pioneer is constantly upgrading the software to make it more user friendly and willing to seek advice from users on ways that it can be more efficient and easier to use.

Cons:

Doesn't have any major flaws that I have noticed. Usually if there is an issue it is eventually corrected by Pioneer.

Nice..

Pros:

very extensive feature list! i have had the time to learn all of the useful features. very satisfied

Cons:

Although i enjoy using this regularly i just dont like the outsource connection compatability. but do not let this steer you away. there is always room for growth