---
description: Learn more about Hona price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
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title: Hona Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Hona](/software/1060976/hona)

# Hona

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> Hona is a legal client communication platform that helps firms keep clients informed and engaged about their cases.
> 
> Verdict: Rated **4.1/5** by 9 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Hona?

For law firms that spend too much time on back-and-forth phone calls and email communication with clients who often ask the same questions, when they would rather be focusing on working their cases.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.1/5** | 9 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Hona

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Access Controls/Permissions
- CRM
- Calendar Management
- Case Notes
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Content Management
- Customer History
- Customisable Branding
- Document Management
- Electronic Signature
- File Sharing
- Forms Management
- Interaction Tracking
- Mobile Survey
- Multi-Channel Communication
- Multi-Channel Distribution
- Personalisation
- Reporting & Statistics
- Search/Filter
- Template Management
- Third-Party Integrations
- Workflow Management

## Integrations (20 total)

- 8am CasePeer
- 8am MyCase
- CARET Legal
- CloudLex
- Docketwise
- Filevine
- HighQ
- HubSpot CRM
- HubSpot Marketing Hub
- Jove
- LawBase
- Lawcus
- Legistify
- Litify
- PracticePanther Legal Software

... and 5 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software)
- [NPS Software](https://www.capterra.ie/directory/32075/nps/software)
- [Portal Software](https://www.capterra.ie/directory/14/portal/software)
- [Legal Case Management Software](https://www.capterra.ie/directory/20040/legal-case-management/software)

## Alternatives

1. [WhatsApp](https://www.capterra.ie/software/180345/whatsapp) — 4.7/5 (16296 reviews)
2. [Viber](https://www.capterra.ie/software/180348/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.capterra.ie/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.capterra.ie/software/180347/telegram) — 4.7/5 (6406 reviews)
5. [Case Status](https://www.capterra.ie/software/175690/case-status) — 4.9/5 (13 reviews)

## Reviews

### "Come for the software, stay for the amazing service\!" — 5.0/5

> **Belinda** | *25 November 2024* | Law Practice | Recommendation rating: 9.0/10
> 
> **Pros**: One of the best parts of Hona is the incredible team behind the software.  The software doesn't have downtime, is really user friendly, and the team is always on top of any questions or help we might need.
> 
> **Cons**: When we initially signed on with Hona, they didn't have all of the features we needed. However, several of the features we wanted were already in development.
> 
> We have been Hona customers for several years and we've only been happier with the service over time\!  We have added features and signed up for additional offerings because we have a lot of trust in the team.

-----

### "Great Idea, Horrible Software.  Horrible Experience." — 1.0/5

> **John** | *7 August 2025* | Law Practice | Recommendation rating: 0.0/10
> 
> **Pros**: I love the concept\!  Great idea, I'm sold on their ideas.  The reality of this software is disappointing, and that's an understatement.  I think what they're trying to do is great, but they just haven't delivered\!
> 
> **Cons**: The software does not work as advertised; their salespeople sold me something that does not align with what was promised, making the software unusable.  As of the writing of this review, this software does not work well with Clio, as I was told it would.  I was promised the software would do very specific things regarding my client communications and I filmed a dozen videos to have my Domino's Pizza Tracker up and running for my clients.  Unfortunately, it just doesn't work as promised\!  I'm very disappointed, to say the least.
> 
> The company does not seem to care about its customers and making its software work well.  I have spoken to several people at the company in an attempt to get the software to do the things that were promised to me, but no one can do so.

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### "10 Stars for Hona's customer service" — 5.0/5

> **Sarah** | *13 January 2026* | Legal Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use and extremely sophisticated. Hona makes it simple to stay organized and communicate with our clients, in their own language. The drip notifications are a case saver\!
> 
> **Cons**: I wish they had a better live chat option. We love the chatbot but could really benefit from an AI live chat option that synchronizes with our client messaging platform.
> 
> I think Hona is one trustworthy, reliable, and truly embodies customer service, which with legal software; is unheard of.

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### "Hona is such a great product\!" — 5.0/5

> **Verified Reviewer** | *5 November 2025* | Legal Services | Recommendation rating: 10.0/10
> 
> **Pros**: Set-up is easy and the customization is unlimited. It has really helped improve overall customer communication and satisfaction. As a firm that has 70+ cases and clients, Hona makes updates and transparency super easy with its automations and videos. Functionality-wise, Hona is super user friendly and it integrates with a lot of software, which makes things even more convenient.
> 
> **Cons**: We tend to have multiple clients on one case, but Hona can only update one client per case. This is probably the only thing I wish Hona could do.
> 
> The customer support is really great. Whenever I need something, the Hona team is very fast to respond and assist with any concerns. This is such a great product and I think the value is worth it for what you pay.

-----

### "Hona- for mass texting" — 5.0/5

> **Olivia** | *24 February 2025* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: That it can be customizable based on our firms needs. We just needed to send out mass texts to our clients in Filevine and it was great.
> 
> **Cons**: When you send mass texts, it is hard to determine which texts sent successfully.

-----

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## Links

- [View on Capterra](https://www.capterra.ie/software/1060976/hona)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10016532/Hona/> |
| en-AE | <https://www.capterra.ae/software/1060976/hona> |
| en-AU | <https://www.capterra.com.au/software/1060976/hona> |
| en-CA | <https://www.capterra.ca/software/1060976/hona> |
| en-GB | <https://www.capterra.co.uk/software/1060976/hona> |
| en-IE | <https://www.capterra.ie/software/1060976/hona> |
| en-IL | <https://www.capterra.co.il/software/1060976/hona> |
| en-IN | <https://www.capterra.in/software/1060976/hona> |
| en-NZ | <https://www.capterra.co.nz/software/1060976/hona> |
| en-SG | <https://www.capterra.com.sg/software/1060976/hona> |
| en-ZA | <https://www.capterra.co.za/software/1060976/hona> |
| es | <https://www.capterra.es/software/1060976/hona> |
| es-AR | <https://www.capterra.com.ar/software/1060976/hona> |
| es-CL | <https://www.capterra.cl/software/1060976/hona> |
| es-CO | <https://www.capterra.co/software/1060976/hona> |
| es-CR | <https://www.capterra.co.cr/software/1060976/hona> |
| es-DO | <https://www.capterra.do/software/1060976/hona> |
| es-EC | <https://www.capterra.ec/software/1060976/hona> |
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| es-PA | <https://www.capterra.com.pa/software/1060976/hona> |
| es-PE | <https://www.capterra.pe/software/1060976/hona> |

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