---
description: Learn more about Chatway price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
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title: Chatway Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chatway](/software/1056260/chatway)

# Chatway

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> Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \& automate customer support
> 
> Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Chatway?

Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \& automate customer support

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 80 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Poptin
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (20 total)

- AI Chatbot
- BigCommerce
- Duda
- Ecwid
- Gmail
- Instagram
- Mailchimp
- Messenger
- Mobile App
- Mobile apps
- Shopify
- Shopify Plus
- WhatsApp
- WhatsApp Business API
- WhatsApp Business API

... and 5 more integrations

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1786 reviews)
2. [WhatsApp](https://www.capterra.ie/software/180345/whatsapp) — 4.7/5 (16400 reviews)
3. [Slack](https://www.capterra.ie/software/135003/slack) — 4.7/5 (24147 reviews)
4. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1727 reviews)
5. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "bees of honey" — 4.0/5

> **mimmie** | *23 March 2025* | Luxury Goods & Jewelry | Recommendation rating: 9.0/10
> 
> **Pros**: That I can add it to my page - I cant change the color of my back button - already discussed with your team\!
> 
> **Cons**: I cant change the color of my back button - already discussed with your team\!
> 
> 10/10 - quick answers - I cant change the color of my back button - already discussed with your team\!

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### "Solves 95% of our support requests on it's own" — 5.0/5

> **Moshe** | *12 March 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: \* Very easy to set up 
\* AI agent connects to our knowledge base and answers quickly and accurately
\* Handles around 95% of incoming support requests automatically
\* Brings website chat, email support, and Facebook messages into one interface
\* Clean and intuitive system that requires no training
\* Much more affordable than tools like Intercom
\* Support team responds fast and is genuinely helpful
> 
> **Cons**: \* No real complaints so far
\* It covers everything we currently need for support and messaging
\* The only feature I would love to see added in the future is a voice AI agent for handling phone calls as well
> 
> Very positive overall.

We implemented Chatway to simplify support across our website, email, and social channels, and it has done exactly that. Setup was quick, the interface is very intuitive, and everything connected without much effort.

The AI agent has been especially useful. Once connected to our knowledge base it started answering questions quickly and accurately, and today it resolves the large majority of incoming inquiries without human involvement. That alone saves us a lot of time.

The platform is also very affordable compared to many other support tools, while still offering everything we need. Whenever we had a question, the support team responded quickly and helped resolve things fast.

Overall it has been a simple, reliable, and cost-effective solution for running customer support.

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### "Best chat app for completely free." — 5.0/5

> **Imran** | *29 September 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Unlimited conversation free. really great. it helped me. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> **Cons**: its very user friendly. very intelligently made. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> i like it very much. i think i will use it forever. i appreciate using it. this is a great man app. thank you

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### "Pleased with service" — 4.0/5

> **Glory** | *14 May 2026* | Consumer Services | Recommendation rating: 2.0/10
> 
> **Pros**: What I liked most about Chatway was its user-friendly interface and smooth communication system. It made customer interactions easy to manage, respond to, and organize efficiently. I also appreciated the quick response features and how convenient it was to stay connected with clients in real time, improving overall customer support experience.
> 
> **Cons**: What I liked least about Chatway was that it can sometimes be slow to load, especially during busy periods. The delays occasionally affect the flow of communication and response time when handling customer inquiries. Improving the platform’s speed and performance would make the overall user experience smoother, faster, and more efficient for daily use.
> 
> My overall experience with Chatway has been positive. The platform is easy to use, helpful for managing customer communication, and supports efficient interactions with clients. Although there are occasional loading delays, the features and convenience it offers make it a reliable tool for customer support and engagement overall.

-----

### "Their service is really good." — 5.0/5

> **Alfi** | *17 June 2026* | Accounting | Recommendation rating: 9.0/10
> 
> **Pros**: What I liked most about Chatway is its simplicity and ease of use. The setup process was quick, the interface is clean and user-friendly, and it makes managing customer conversations very convenient. I also appreciate the responsive support team and the smooth overall experience.
> 
> **Cons**: One thing I liked least about Chatway is that some customization options are a bit limited compared to more advanced chat platforms. It would be great to have more control over the widget design and additional automation features. However, the platform is easy to use and continues to improve.
> 
> My overall experience with Chatway has been very positive. The platform is easy to set up, user-friendly, and helps manage customer conversations efficiently. The live chat works smoothly, and the support team has been responsive whenever assistance was needed. While there is always room for additional features and customization, Chatway provides a reliable and effective solution for customer communication.

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## Links

- [View on Capterra](https://www.capterra.ie/software/1056260/chatway)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10014051/Chatway/> |
| en-AE | <https://www.capterra.ae/software/1056260/chatway> |
| en-AU | <https://www.capterra.com.au/software/1056260/chatway> |
| en-CA | <https://www.capterra.ca/software/1056260/chatway> |
| en-GB | <https://www.capterra.co.uk/software/1056260/chatway> |
| en-IE | <https://www.capterra.ie/software/1056260/chatway> |
| en-IL | <https://www.capterra.co.il/software/1056260/chatway> |
| en-IN | <https://www.capterra.in/software/1056260/chatway> |
| en-NZ | <https://www.capterra.co.nz/software/1056260/chatway> |
| en-SG | <https://www.capterra.com.sg/software/1056260/chatway> |
| en-ZA | <https://www.capterra.co.za/software/1056260/chatway> |

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