Who Uses simPRO?

Enterprise was designed by trade and service contractors for the trade and service industry, including plumbing, electrical, data networking, solar, HVAC and security.

What Is simPRO?

simPRO is a powerful field service management software solution created by trade contractors, for trade contractors. If youre struggling with quoting jobs, managing multi-stage projects, managing inventory, connecting the office to the field, or any other areas of your workflow, simPRO provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits. More than 150,000 specialty trade professionals trust simPRO for workflow management.

simPRO Details

simPRO Software

http://simprogroup.com/

Founded 2002

simPRO Software - Profitability reports
simPRO Software - Project tracking
simPRO Software - Streamlined mobile app
simPRO Software - Main dashboard
simPRO Software - Forecasting reports
simPRO video
simPRO Software - Profitability reports - thumbnail
simPRO Software - Project tracking - thumbnail
simPRO Software - Streamlined mobile app - thumbnail
simPRO Software - Main dashboard - thumbnail
simPRO Software - Forecasting reports - thumbnail

simPRO pricing overview

simPRO does not have a free version.


Starting Price

Not provided by vendor

Pricing Details

NZ pricing, exc GST. Does not include implementation & training.

Free Version

No

simPRO deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

simPRO Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Calendar Management
  • Check-in/Check-out
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
  • Historical Reporting
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Purchase Order Management
  • RFID Scanning
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Search/Filter
  • Status Tracking
  • Tagging
  • Third Party Integrations
  • User Management
  • Work Order Management
  • Workflow Management

View full list of Asset Tracking Software

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Billing Portal
  • Client Portal
  • Contact Database
  • Contingency Billing
  • Credit Card Processing
  • Customisable Branding
  • Customisable Invoices
  • Customisable Reports
  • Customisable Templates
  • Document Management
  • Document Storage
  • Dunning Management
  • Electronic Payments
  • Email Management
  • Estimating
  • Expense Tracking
  • Financial Management
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Sales Tax Management
  • Tax Calculation
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Workflow Management

View full list of Billing and Invoicing Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Commercial Properties
  • Contract/License Management
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Equipment Maintenance
  • Facility Scheduling
  • Fixed Asset Management
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Service History
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management
  • Work Order Management
  • Workflow Management

View full list of Building Maintenance Software

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  • Accounting Integration
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  • Client Portal
  • Contact Management
  • Customer Database
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Employee Management
  • Financial Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Marketing Automation
  • Order Management
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Workflow Management

View full list of Business Management Software

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  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
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  • Business Process Control
  • CRM
  • Calendar Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Monitoring
  • No-Code
  • Process Change Tracking
  • Process Control
  • Process Modeling & Designing
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Templates
  • Third Party Integrations
  • User Management
  • Version Control
  • Visual Workflow Management
  • Workflow Management

View full list of Business Process Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Scheduling
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  • Barcoding/RFID
  • Billing & Invoicing
  • Calendar Management
  • Calibration Management
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Reports
  • Customizable Fields
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Tracking
  • Facility Scheduling
  • Fixed Asset Management
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Key & Lock Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Reporting & Statistics
  • Scheduling
  • Service History
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management
  • Work History
  • Work Order Management
  • Workflow Management

View full list of CMMS Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Bid Management
  • Budget Tracking/Job Costing
  • CRM
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  • Commercial
  • Compliance Tracking
  • Contract/License Management
  • Contractor Management
  • Customisable Reports
  • Customisable Templates
  • Document Management
  • Document Storage
  • Equipment Tracking
  • Estimating
  • For AEC Industry
  • Incident Reporting
  • Inventory Management
  • Job Costing
  • Mobile Access
  • Multiple Projects
  • Offline Access
  • Permit Management
  • Progress Tracking
  • Project Estimating
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Purchase Order Management
  • RFI & Submittals
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Residential
  • Scheduling
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Timesheet Management
  • Workflow Management

View full list of Construction Management Software

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  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Budgeting/Forecasting
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  • Compliance Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Document Management
  • Document Storage
  • Electronic Signature
  • Estimating
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Multiple Projects
  • Progress Tracking
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Qualification Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Safety Management
  • Scheduling
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Work Order Management
  • Workflow Management

View full list of Contractor Software

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  • Accounting Integration
  • Activity Dashboard
  • Bank Reconciliation
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  • CRM
  • Contract/License Management
  • Customer Database
  • Customisable Reports
  • Distribution Management
  • Document Management
  • Enterprise Asset Management
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Forecasting
  • General Ledger
  • HR Management
  • Integrated Business Operations
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Manufacturing Planning
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Payroll Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
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  • Sales Orders
  • Shipping Management
  • Stock Management
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  • Supply Chain Management
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  • Third Party Integrations
  • Time & Expense Tracking
  • Warehouse Management
  • Workflow Management

View full list of ERP Systems

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
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  • Billing & Invoicing
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  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
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  • Electronic Signature
  • Estimating
  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Scheduling
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Work Order Management

View full list of Electrical Contractor Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Backup
  • Bid Management
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  • Contact Database
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer Management
  • Customisable Branding
  • Customisable Reports
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
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  • Status Tracking
  • Subcontractor Management
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  • Task Scheduling
  • Time & Expense Tracking
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  • Access Controls/Permissions
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  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Compliance Management
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
  • For Mechanical Equipment
  • GPS
  • Historical Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Location
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management
  • Workflow Management

View full list of Equipment Maintenance Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
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  • Billing & Invoicing
  • Calendar Management
  • Commercial Properties
  • Compliance Management
  • Contract/License Management
  • Customisable Forms
  • Customisable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Historical Reporting
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Maintenance Management
  • Maintenance Scheduling
  • Multi-Location
  • Preventive Maintenance
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Workflow Management

View full list of Facility Management Software

  • API
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  • Customer Database
  • Customer History
  • Customisable Forms
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  • Customizable Fields
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
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  • File Storage
  • GPS
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
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  • Work Order Management
  • Workflow Management

View full list of Field Service Management Software

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  • Cost Tracking
  • Customisable Reports
  • Dispatch Management
  • Document Management
  • Document Storage
  • Employee Management
  • Equipment Maintenance
  • Fuel Tracking
  • GPS
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Parts Management
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
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  • Service History
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  • Task Scheduling
  • Third Party Integrations
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  • Warranty Tracking
  • Work Order Management
  • Workflow Management

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  • Labeling
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  • Map Sharing
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  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimisation
  • Spatial Analysis
  • Statistical Analysis
  • Third Party Integrations
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  • Customer Database
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  • Customisable Reports
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  • Drag & Drop
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  • Electronic Signature
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  • Equipment Tracking
  • Estimating
  • GPS
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Location
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  • Real Time Data
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  • Reminders
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  • SMS Messaging
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  • Task Scheduling
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  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
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  • Estimating
  • Financing Management
  • GPS
  • Historical Reporting
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Labor Rates
  • Maintenance Scheduling
  • Mobile Alerts
  • Purchase Order Management
  • QuickBooks Integration
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  • Real Time Data
  • Real Time Reporting
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  • Scheduling
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  • Takeoff
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  • Third Party Integrations
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  • Workflow Management

View full list of HVAC Estimating Software

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  • Accounting Integration
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  • Customer Database
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  • Customisable Forms
  • Customisable Reports
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  • Real Time Notifications
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  • Real-time Updates
  • Reminders
  • Reporting & Statistics
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  • Workflow Management

View full list of HVAC Software

  • API
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  • Barcode Recognition
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  • Billing & Invoicing
  • Check-in/Check-out
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  • Customer Database
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Forecasting
  • Inventory Auditing
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Order Tracking
  • Point of Sale (POS)
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • SKU/UPC Codes
  • Sales Orders
  • Sales Reports
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Warehouse Management

View full list of Inventory Control Software

  • API
  • Accounting Integration
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  • Alerts/Notifications
  • Barcode / Ticket Scanning
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  • Customer Database
  • Customisable Reports
  • Data Synchronisation
  • Forecasting
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
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  • Invoice Management
  • Kitting
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  • Mobile Access
  • Multi-Channel Management
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  • Multi-Location
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  • Order Tracking
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  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
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  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
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  • Sales Reports
  • Search/Filter
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  • Status Tracking
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Vendor Managed Inventory
  • Warehouse Management
  • eCommerce Management

View full list of Inventory Management Software

  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
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  • Billable Items Tracking
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • Change Order Management
  • Cost Estimating
  • Cost-to-Completion Tracking
  • Customisable Reports
  • Data Import/Export
  • Document Management
  • Estimating
  • Expense Tracking
  • Forecasting
  • Inventory Management
  • Invoice Management
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simPRO Alternatives

More simPRO alternatives

simPRO Reviews

Read all 84 reviews

Average score

Overall
4.2
Ease of Use
4
Customer Service
4.1
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Lori M.
President
Public Safety, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 4/1/2019

"Best overall Service/Project Software on the Market"

Comments: It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.

Pros: simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

Cons: It takes some time to learn all the nuances of the program to become fluent in "simPROese".

Vendor Response

by simPRO Software on 10/1/2019

Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

  • Reviewer Source 
  • Reviewed on 4/1/2019
Rob H.
Vice President
Construction, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 14/10/2019

"Robust and intuitive field management software"

Comments: Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

Pros: When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

Cons: There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

Alternatives Considered: Tradify and ServiceM8

Reasons for Choosing simPRO: ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing.

Switched From: Zoho CRM

Reasons for Switching to simPRO: simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team.

Vendor Response

by simPRO Software on 21/10/2019

Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient.

We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

  • Reviewer Source 
  • Reviewed on 14/10/2019
Brad E.
Electrician
Electrical/Electronic Manufacturing, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/7/2021

"You will be sold a dream"

Comments: If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers. If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost.

Pros: There are some good features to this software, and on paper it works amazingly. A few stand out features for me are: - Inventory management
- Asset Management
- Would be great for large scale project management
- Integration

Cons: - Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app
- Expense, be prepared for implementation to cost thousands of dollars.
- Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff
- Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on.
- Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything.

Alternatives Considered: Fergus and Tradify

Reasons for Choosing simPRO: Fergus is a small team with limited resources so their R&D is slow. Fergus is an amazing app with really friendly staff however Simpro sold me a dream and I took the bait. Simpro does have may features

Switched From: Fergus

Reasons for Switching to simPRO: Simpro has more features and more integration options

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/7/2021
Robert S.
Owner
Security & Investigations, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 10/10/2019

"SimPRO and ProSec Integration"

Comments: SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.

Pros: Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.

Cons: Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.

Alternatives Considered: RazorSync

Reasons for Switching to simPRO: Several reasons... SimPROs offices are local for us. Also, we liked the job costing capability that it has. Good people that are responsive to calls and offer help to simple issues over the phone.

Vendor Response

by simPRO Software on 21/10/2019

Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile.

We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible.
Best, Team simPRO

  • Reviewer Source 
  • Reviewed on 10/10/2019
Joel A.
Operations Manager
Construction, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 10/10/2019

"simPRO works well for our us"

Comments: The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow.

Pros: The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy. Quoting in simPRO can be easy and straightforward when the software is set up properly. The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature. Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow. We also like the project management aspect of the software.

Cons: Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice. We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.

Alternatives Considered: FieldAware, ServiceTrade, mHelpDesk, ServiceTitan, Jobber, FieldEdge and JobLogic

Reasons for Choosing simPRO: We need a cloud based software that was easier for us to schedule. We also needed a software that worked seamlessly with Quickbooks. simPRO works very well with Quickbooks Enterprise after some initial setup work.

Reasons for Switching to simPRO: The simPRO workflow seemed the most logical and ultimately checked off the most "boxes" from a features standpoint.

Vendor Response

by simPRO Software on 14/10/2019

Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

  • Reviewer Source 
  • Reviewed on 10/10/2019