Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Simpro
Simpro Overview:
What Is Simpro?
Simpro is a field service management solution that helps businesses connect field operations to office functions. It streamlines job management, project management, asset management, and job costing through advanced automation. The platform offers scheduling, workforce management, and asset tracking capabilities that help eliminate inefficiency.
The system includes estimating and quoting tools for deal closures, mobile digital forms for paperwork reduction, maintenance planning features, and integrated invoicing and reporting for improved cash flow visibility. Inventory management functionality allows businesses to track what materials are available.
Simpro can be integrated with accounting systems and wholesale suppliers to create a comprehensive management solution. The AI-based platform combines scheduling, dispatch, compliance, safety, and invoicing in one system, allowing businesses to streamline operations and optimize profitability.
Who Uses Simpro?
Simpro is used by electrical contractors, plumbers, HVAC technicians, security companies, fire protection specialists, and trades professionals.
Where can Simpro be deployed?
Cloud-based
On-premise
View 5 more
Overall rating
See all reviews
Based on 140 reviews
Reviews sentiment
Positive
78%
Neutral
9%
Negative
14%
Starting Price
Not provided by vendor
Free trial
About the vendor
- Simpro Software
- Located in Brisbane, Australia
- Founded in 2002
Simpro support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Show more details
Australia, Canada, Ireland, Netherlands, New Zealand
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Canada
- Ireland
- Netherlands
- New Zealand
- Singapore
- United Kingdom
- United States
Languages
Show more details
Dutch, English
Compare with a popular alternative
Show more details
Simpro
No pricing found
Free version
Free trial
3.8 (140)
3.8 (140)
3.9 (140)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
£406.00
year
Free version
Free trial
3.9 (1,780)
3.8 (1,780)
3.8 (1,780)
Other great alternatives to Simpro
Show more details
Top rated features
Chart of Accounts
Income & Balance Sheet
Top rated features
Quotes/Estimates
Scheduling
Top rated features
Billing & Invoicing
Financial Reporting
Top rated features
Accounting
Invoice Creation
Top rated features
Billing & Invoicing
Online Invoicing
Top rated features
Financial Reporting
Invoice Creation
Top rated features
Accounting Integration
Invoice Processing
Top rated features
General Ledger
Invoice Creation
Top rated features
Mobile Access
Quotes/Estimates
Capterra verified reviews for Simpro
Translation Disclaimer
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
Overall rating
Based on 140 reviews
Write a Review!
Filter reviews (140)
Filter reviews (140)
Filter reviews (140)
Sort by
Verified Reviewer
Verified LinkedIn User
Construction, 11–50 Employees
Used the Software for: 2+ years
Source: GetApp
"Office Manager"
21 April 2024
Not good any more. This product is not well supported by customer support
Pros:
I dont like it at all, Simpro was sold off to an offshore investor. Since then no customer support are available and their product is often offline and the mobile apps don't upload Techn notes
Cons:
No customer support, software often down and slow and mobile app not working properly
Reviewer Source
Show more details
Mark
Technical Manager in UK
Facilities Services, 51–200 Employees
Used the Software for: 1+ year
"Simpro - Maintenance Company"
22 March 2024
In general you need to go into the setup of Simpro with your eyes open. Test all essential workflows as there will be snags. However, once all the issues are overcome and teams understand and own processes the Simpro works well.
Pros:
Once set up, data on a range of plant and equipment can be recorded and monitored in real time. Quoting is quick with catalogs and pre-builds available. The open API is excellent with a range of add on options available to customize the build.
Cons:
The asset importing function is difficult to use as it is asset based and not site based, meaning you have to use multiple templates when creating a site asset list. The time management of real time to scheduled is very clunky and hard to report on for accurate information.
Reviewer Source
Show more details
Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: Free Trial
"Simpro- Simply the best tool to have for all the answers"
12 September 2024
Overall a good tool to keep all the information in one place.
Pros:
Easy to use and integrate other tools like Tango, Calendar etc. Tutorials are self explanatory and quick set up. Safe longin enabled via Okta.
Free trial period is good to evaluate the tool.
Cons:
Customization is not very well established. Also it needs some automation.
Reviewer Source
Show more details
Guy
Director in UK
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
"Far from great, avoid if possible."
5 August 2025
It started off pretty bad, they missed training meetings, each time it was a different staff member, as they had left.
Support has been poor, product does get slightly improved every now and then.
But generally not great. Its a shame, because it has the potential to be great. Just lacking good software developers.
Support has been poor, product does get slightly improved every now and then.
But generally not great. Its a shame, because it has the potential to be great. Just lacking good software developers.
Pros:
I'll come back to this. Struggling to think of anything. I suppose being on hold for 30 minutes at a time, allows for me to reflect my life choices of this software...
Cons:
Support is poor. App requires full reinstall after every update. Regularly has bugs and work is lost.
Prices have recently gone up again and there are regular outages.
If you try ringing, it's usually a long wait. Support tickets are normally days, not hours for responses.
Reviewer Source
Show more details
Joseph
Accounts manager in Australia
Verified LinkedIn User
Construction, 51–200 Employees
Used the Software for: 1+ year
"Professional and Balanced"
4 August 2025
My overall experience with Simpro has been positive. It’s a comprehensive job management system that helped streamline operations, particularly in areas like scheduling, quoting, job tracking, and invoicing. The integration between field staff and office workflows was especially useful, and having everything in one place improved our efficiency and visibility
Pros:
Professional , full work force management, Tracking cost and tracking revenue for a multiple projects. very powerful tools specially for toadies
Cons:
While Simpro is a powerful platform for job management, one of the things I liked least was its user interface, which can feel a bit clunky and unintuitive—especially for new users. It sometimes takes multiple clicks to get to common tasks, which slows down workflows. Additionally, report customisation is limited unless you have advanced skills or external tools, which can be a challenge for teams needing flexible reporting
Reviewer Source
Show more details