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What Is Pilla?

Pilla a work management tool for built specifically for the hospitality, retail and leisure sector.

Work load in the industry and jobs to be done are very specific, so a tool like Pilla is required to make sure that staff are able to do necessary work and managers are able to assess performance.

Who Uses Pilla?

Hospitality, retail and leisure.

Pilla Software - Checklists on tablet
Pilla Software - Checklists on mobile
Pilla Software - Shift scheduling on tablet
Pilla Software - Projects on mobile
Pilla Software - Communication on mobile

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Reviews of Pilla

Average score

Overall
3.9
Ease of Use
4.1
Customer Service
4.6
Features
4.0
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
17%
4
58%
3
25%
Ian
Owner in UK
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Pilla Review

5.0 2 months ago

Comments: Superb system. Easy to schedule staff rotas and edit. Improved our staff communication of shifts tenfold

Pros:

Instant notifications for teams and clarity of shifts

Cons:

Nothing stands out. Think the videos are crucial

Pilla Response

2 months ago

Thanks for your review Ian, we're so happy Pilla has improved your working.

Sean
Operations Manager in UK
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Panoramic 34

4.0 6 months ago

Comments: Very good and the PILLA team are very easy to work with. They also very much welcome feedback

Pros:

Customer service. Straight forward. Issues quickly resolved.

Cons:

Regular changes although these ultimately are beneficial.

Pilla Response

2 months ago

We're so happy you like to work with us! Our customer service is really important to us so we're happy you notice how hard we try.

Sandra
Director of Business and Operations in UK
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Good solution for new small businesses

3.0 last year

Comments: So far my experience with Pilla is positive. My business will continue to use the platform for HR, performance and safety management.

Pros:

I like that Pilla integrates all the features that I need as a business owner, but woudl have to buy separate products for. It makes it super easy to find and enrol new talent.

Cons:

As a new platform I think there's still room for improvement. There's no native app, my staff has had a few issues logging in, checklists aren't as intuitive to use as I thought they would be. Having said that, [sensitive content hidden] is super responsive and I trust that all of this will improve quickly.

Pilla Response

last year

Thanks for the review Sandra. Taken your comments onboard and we've spoken with your manager to resolve any issues 👊

Alexandra
Owner in UK
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Pilla is easy and simple to use

5.0 6 months ago

Comments: We used to use Pilla book but the App is much easier and takes up less room! It sends reminders and I can do it on my phone if the work iPad is busy.

Pros:

It’s really easy to use, easy to edit, effective and really easy to implement for others.

Cons:

Nothing- it does exactly what it’s supposed to

Pilla Response

2 months ago

Thanks so much for your review, we're really happy you find Pilla so easy to use, that's the goal.

Grady
HR & Training Coordinator in UK
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to Use and a hub for everything

4.0 last year

Pros:

It's task function, maintenance schedule, notifications to relevant parties

Cons:

Integrations with other platforms, lack of reporting and data storage

Pilla Response

last year

Thanks for taking the time to provide feedback Grady. We'll look into your suggestions.