---
description: Learn more about HGEM price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HGEM Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [HGEM](/software/1040545/hgem)

# HGEM

Canonical: https://www.capterra.ie/software/1040545/hgem

> AI-powered guest experience management for hospitality. Know what to fix, where, and whether it worked.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses HGEM?

Multi-site hospitality operators including restaurant groups, hotel chains, pub companies and QSR brands looking to measure, manage and improve guest experience across all venues.

## About the vendor

- **Company**: HGEM

## Commercial Context

- **Starting Price**: £20.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Our pricing starts from:

£35 per audit for Mystery Guest Audits (excluding reimbursements)
£30 month/ per venue for Feedback Sites
£25 month/ per venue for Review Management
£20 month/ per venue for Product Ratings (a.k.a. Dish Ratings)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, French
- **Available Countries**: United Kingdom

## Features

- Customisable Templates
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Response Management
- Review Monitoring
- Review Notification
- Sentiment Analysis
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback

## Integrations (11 total)

- Airship
- Deliveroo
- Fourth
- Freshdesk
- ResDiary
- Sprout Social
- TOGGLE
- Trail
- Yapster
- Yext
- webCRM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software)
- [Review Management Software](https://www.capterra.ie/directory/31024/review-management/software)

## Alternatives

1. [Okendo](https://www.capterra.ie/software/176189/okendo) — 4.9/5 (226 reviews)
2. [TrueReview](https://www.capterra.ie/software/210085/truereview) — 5.0/5 (154 reviews)
3. [Trustpilot](https://www.capterra.ie/software/169618/trustpilot) — 4.5/5 (1205 reviews)
4. [Birdeye](https://www.capterra.ie/software/152997/birdeye) — 4.7/5 (704 reviews)
5. [Score My Reviews](https://www.capterra.ie/software/183655/score-my-reviews) — 4.9/5 (81 reviews)

## Links

- [View on Capterra](https://www.capterra.ie/software/1040545/hgem)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10003064/HGEM/> |
| en-AE | <https://www.capterra.ae/software/1040545/hgem> |
| en-AU | <https://www.capterra.com.au/software/1040545/hgem> |
| en-CA | <https://www.capterra.ca/software/1040545/hgem> |
| en-GB | <https://www.capterra.co.uk/software/1040545/hgem> |
| en-IE | <https://www.capterra.ie/software/1040545/hgem> |
| en-IL | <https://www.capterra.co.il/software/1040545/hgem> |
| en-IN | <https://www.capterra.in/software/1040545/hgem> |
| en-NZ | <https://www.capterra.co.nz/software/1040545/hgem> |
| en-SG | <https://www.capterra.com.sg/software/1040545/hgem> |
| en-ZA | <https://www.capterra.co.za/software/1040545/hgem> |

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