---
description: Learn more about Desku price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
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title: Desku Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Desku](/software/1037380/desku)

# Desku

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> Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.
> 
> Verdict: Rated **4.7/5** by 36 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Desku?

Desku aims to be leading AI First Customer Service Software for Hyper growth companies in USA, UK, Australia and India

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 36 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Desku Technologies

## Commercial Context

- **Starting Price**: US$39.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starter - $18/month upto 5 agent (billed anually) or $28/month Unlimited agent (billed Annually )  Enterprise - Please contact Desku.io team for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish, Swedish
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Chatbot
- Customer Database
- Customer History
- Customer Support
- Customisable Branding
- Customisable Forms
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritisation
- Process/Workflow Automation
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

## Integrations (7 total)

- Instagram
- Messenger
- Shopify
- Shopify Plus
- WhatsApp
- WooCommerce
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)
- [Lead Generation Software](https://www.capterra.ie/directory/30963/lead-generation/software)
- [Customer Satisfaction Software](https://www.capterra.ie/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Hiver](https://www.capterra.ie/software/142975/hiver) — 4.7/5 (146 reviews)
4. [Intercom](https://www.capterra.ie/software/134347/intercom) — 4.5/5 (1131 reviews)
5. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Pretty well developed new player" — 4.0/5

> **Erik** | *8 June 2022* | Nonprofit Organisation Management | Recommendation rating: 8.0/10
> 
> **Pros**: I really like the FAQ portal. It looks stunning and is light years beyond the tools we had used before. I also like that it is easy to have multiple agents working together on a ticket. The knowledge management feature (which populates the portal) is also well done. The mobile app is also pretty good.
> 
> **Cons**: Marking a ticket as spam doesn't delete it or block or delete the sender. This is mildly annoying.  Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent. There is no easy way to update my admin view as a user.
> 
> Have enjoyed using it. It's a lot cheaper than some of the more established help desk solutions. We are price sensitive so it works for us. And even though it's newer and less expensive, it does some things better than the tool we were using before. Also, I had a couple small issues and got an immediate reply back from the founder.

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### "The Ultimate Customer Support Platform" — 5.0/5

> **Verified Reviewer** | *6 December 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of use and clear onboarding instructions. The features and price are extremely affordable considering the features and roadmap they are actively developing.
> 
> **Cons**: Rome wasn't built in one day and Desku won't be either. There are missing integrations and the UI could be improved. But overall the site is beautifully designed and everything works as advertised. It's hard to argue against the overall value proposition. This is where you can maximize your return on this investment.
> 
> Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a  fantastic alternative to Zendesk, Live chat and Freshdesk.

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### "A solid ticket management system." — 4.0/5

> **Johnny** | *10 June 2022* | Consumer Services | Recommendation rating: 7.0/10
> 
> **Pros**: Ease of setup is great. The support that I did receive was prompt and responsive.
> 
> **Cons**: Integration with Shopify are lacking for users like me who sell digital products.

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### "Replaced Freshdesk with Desku" — 5.0/5

> **Verified Reviewer** | *3 October 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox. Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles.
> 
> **Cons**: Ticketing UI is a bit messy. You can’t minimize or hide your ticket list (the left sidebar) and it takes a lot of screen area. You have widgets in the right sidebar and the text editor is left with small screen area which is quite annoying.
> 
> Overall, I have great experience with Desku and keep using it for my helpdesk. A lot of new features and UX improvements are coming so it will only get better.

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### "Desku is awesome" — 5.0/5

> **Jornes** | *28 September 2022* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: The tool is excellent. I like their knowledge base and ticketing system the most.
> 
> **Cons**: Overall, everything is good. Need to improve the widget design, and add a few more features.
> 
> I am  happy with Desku. Their tool is solid, and the dev is also working hard to improve their tool.

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## Links

- [View on Capterra](https://www.capterra.ie/software/1037380/desku)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/275845/Desku/> |
| en-AE | <https://www.capterra.ae/software/1037380/desku> |
| en-AU | <https://www.capterra.com.au/software/1037380/desku> |
| en-CA | <https://www.capterra.ca/software/1037380/desku> |
| en-GB | <https://www.capterra.co.uk/software/1037380/desku> |
| en-IE | <https://www.capterra.ie/software/1037380/desku> |
| en-IL | <https://www.capterra.co.il/software/1037380/desku> |
| en-IN | <https://www.capterra.in/software/1037380/desku> |
| en-NZ | <https://www.capterra.co.nz/software/1037380/desku> |
| en-SG | <https://www.capterra.com.sg/software/1037380/desku> |
| en-ZA | <https://www.capterra.co.za/software/1037380/desku> |
| es | <https://www.capterra.es/software/1037380/desku> |
| es-AR | <https://www.capterra.com.ar/software/1037380/desku> |
| es-CL | <https://www.capterra.cl/software/1037380/desku> |
| es-CO | <https://www.capterra.co/software/1037380/desku> |
| es-CR | <https://www.capterra.co.cr/software/1037380/desku> |
| es-DO | <https://www.capterra.do/software/1037380/desku> |
| es-EC | <https://www.capterra.ec/software/1037380/desku> |
| es-MX | <https://www.capterra.mx/software/1037380/desku> |
| es-PA | <https://www.capterra.com.pa/software/1037380/desku> |
| es-PE | <https://www.capterra.pe/software/1037380/desku> |
| fr | <https://www.capterra.fr/software/1037380/desku> |
| fr-BE | <https://fr.capterra.be/software/1037380/desku> |
| fr-CA | <https://fr.capterra.ca/software/1037380/desku> |
| fr-LU | <https://www.capterra.lu/software/1037380/desku> |
| pl | <https://www.capterra.pl/software/1037380/desku> |
| pt | <https://www.capterra.com.br/software/1037380/desku> |
| pt-PT | <https://www.capterra.pt/software/1037380/desku> |

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