Sirvoy

Does the job effortless

Comments: Amazingly fast (instant) response time and a true pleasure to deal with

Pros:

Easy to use and simple to setup. Fast working

Cons:

'extra's' need a bit more flexible options

We just switched and we already love it!

Comments: We just switched connectivity providers and we are loving it.

Pros:

It's very use friendly and customer service is quick and friendly. We like the transparent and flat pricing, perfect for a small hotel like ours.

Cons:

There's not payment automatization options in Guatemala. So far we have to do everything manually, but no other service offers this in Guatemala at the moment.

Good partner

Pros:

Easy to work with and good and fast support.

Cons:

I have nothing negative to report about Sirvoy

Not easy to work with anymore

Comments: No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service

Pros:

It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable

Cons:

The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.

Mantis Review

Comments: it's been an incredible time with them so far. we will definitely do that as soon as we can

Pros:

The system has a lot to offer. especially with the current OTA's that we are currently using.

Cons:

there aren't many OTA's that we can link to the system. eg ( trip advisor )

Does everything I need and more

Comments: Very satisfactory. Plus all the extra characters required to answer this section

Pros:

"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"

Cons:

Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section

Sirvoy is the perfect choice for a small hotel

Comments: Very satisfied with the product. In particular, with the prompt response to support questions.

Pros:

Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.

Cons:

Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.

Perfect allround booking system

Pros:

Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you.

Cons:

That the system is quite basic, not that complex and it takes a while for new features to arrive.

A great product for hotels

Pros:

Does exactly what I want it to do. Customization of rooms, prices, calendar etc

Cons:

I would have liked to be able to customize the wording

very happy

Comments: excellent, always very good and knowledgeable staff

Pros:

Always helpful and easy to use. Support is quick and efficient

Cons:

nothing. I have found nothing to dislike

Using Sirvoy to manage our BnB

Pros:

"As soon as we set up our boutique bed and breakfast we chose Sirvoy for our website booking page and as the channel manager. Sirvoy was very good value and easy to set up. The channel manager is extremely efficient working in the background keeping our calendar full and up to date without any hassles. We also have found Sirvoy very helpful in driving bookings direct to our own website."

Cons:

Nil

One of the best tools to manage a hostel

Pros:

Sirvoy simplifies our work, our organization, helps with our administration and provides us with timely information to keep business running smoothly

Cons:

Probably the bad thing is that you cannot modify the amounts of payments or invoices, without affect the total amount at the end.

Sirvoy is great for small hostels and hotels

Comments: good. it runs the entire business. we use it daily and would be lost without it

Pros:

Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues

Cons:

managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine

Nataly Answers the Questions!

Comments: So far so good. Always learning. It takes practice and regular interaction.

Pros:

Customer service is fast and easy. Answered my question.

Cons:

Takes a bit to learn the menus and what they mean, especially for a first time property owner.

Very good hotel management system for small business.

Comments: Great and budget conscious for our needs (small hotel) that takes a lot of work out of our hands.

Pros:

We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).

Cons:

We would like to have seen a little more development towards creating packages (by combining from existing products/extra services), but as our focus on packages is still quite small, we tend to ignore this.

Sirvoy Tops for us

Comments: time saving, easy to use, simple guidance when needed

Pros:

easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. fantastic back up, Sirvoy has made our daily PMS a pleasure to use

Cons:

I cannot fathom pasting into emails or sms boxes.

Sirvoy is the best!!

Comments: Since I found Sirvoy in 2017, I have been continuously impressed.

Pros:

Easy to use, exceptional support, mobile friendly

Cons:

There are no cons with Sirvoy, they are definitely the best

Fantastic customer support.

Comments: Overall, Sirvoy has allowed me to control all facets of my hospitality business. From my computer chair I can handle all administrative and pricing-related tasks. Whenever I run into an issue, I am able to get an almost-immediate reply from customer support who will walk me through any challenges I have faced.

Pros:

I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.

Cons:

At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.

Best Tech Support Ever!

Comments: Overall, we're happy with the Sirvoy system and look forward to working with their wonderful team for many years to come!

Pros:

We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great! The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.

Cons:

Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process. We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would be appreciated (or get a tech person to walk you step x step through the whole booking & invoicing process. Someone did that for us and it was really helpful - they're always willing to assist!). One thing that doesn't work well for Canadian businesses is the only tax option is for tax to be included in pricing. In order to be "in additional to" pricing, as is standard in Canada, we had to add tax using their only 3 available "surcharge" fields. Now we don't have surcharge fields available for other optional purchases that need to be applied to every night of the stay (eg extra bed charge - when added as an "extra", our guests have to click on the selection once for every night of their stay - very awkward). So far the Sirvoy reporting system doesn't appear to provide the data we are used to, but we're hopeful that it's partly a learning curve and perhaps there's more available than we've found at this time. To be continued in a few weeks after using the system.....

Simple, yet powerful in its effect on our business

Comments: We have been using Sirvoy for over 2 years now. Initially to get off using paper to track bookings, since it is more efficient. But we kept finding ways on making it work even better for us. At first I thought it was a bit expensive, but I do not think so anymore. In fact, one member of staff left us to go overseas, and we have still not found the need to replace her.

Pros:

I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department.

Cons:

At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic).

Be careful in signing up for Sirvoy

Pros:

We found the web site had a very limited functionality and decided not to proceed

Cons:

We started with Sirvoy but found the web site to support our farm stay very limited. We found an alternative software and went to cancel our subscription. We found it is impossible to cancel the subscription and obtain the deposit . The minimum deposit is $500.00. We now have over 20 months to continue to run as Sirvoy do not provide refunds. I would be very careful in signing up on the above conditions. Very unhappy in finding out we can obtain a refund.

Great booking system - easy to use

Comments: In our company we save time and money using Sirvoy software.
Works every time - any time :)

Pros:

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Cons:

We are most satisfied with this software.

One of the easiest booking manager out there!

Comments: Easy to use, integrability with booking channels, accesible from mobile or tablet.

Pros:

Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com

Cons:

sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

All I need

Pros:

Very good overview, easy to operate and easy to manage the rooms. Smooth integration with other sales channels and highly professional support.

Cons:

You can not use the system to book other facilities such as conference rooms. With such functionality, it would be complete!

By far the best booking platform

Comments: After many trails and one year with other companies and lots of research we found Sirvoy. It was the best fit for our business (14 - 18 units). It is incredibly easy to use for both the business owner and guests. The fee (including the credit card service) is ridiculously fair compared to other platforms in the industry. I've only had to contact customer service one time for something I over looked and they were fast and professional to provide information. I cannot say enough good about Sirvoy. It has saved our business time, money, and headaches to no extent. We have sent other similar businesses we work with to sign up for Sirvoy and have heard only great things from them as well. Sirvoy is certainly a cornerstone to our businesses success. Thank you!!

Pros:

Easy of use, clear and concise interface on both the back-end and front-end.

Cons:

Not allowing guests to choose a specific unit number within an accommodation type (ie: Glamping Tent - Site 1 or 6). Photos not enlarging or gallery option when guests view available accommodations.