---
description: Learn more about Smiddle Omnichannel price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smiddle Omnichannel Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Smiddle Omnichannel](/software/1035535/smiddle-omnichannel)

# Smiddle Omnichannel

Canonical: https://www.capterra.ie/software/1035535/smiddle-omnichannel

> Smiddle Omnichannel allows delivering messages from the most popular messengers directly to contact centers.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Smiddle Omnichannel?

Enterprises with large and medium-sized contact centers. Customers using Cisco Contact Center (UCCE, UCCX)
Clients span e-commerce, retail, consumer services, banking, and insurance.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smiddle
- **Founded**: 2015

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Other
- **Pricing Details**: Please contact Smiddle for pricing details,
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Linux (On-Premise)
- **Supported Languages**: English, Polish, Russian, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Agent Interface
- Automated Routing
- Chatbot
- Computer Telephony Integration
- Queue Management
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software)

## Alternatives

1. [Ringover](https://www.capterra.ie/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Sobot](https://www.capterra.ie/software/1072329/Sobot) — 4.9/5 (92 reviews)
3. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Amazon Connect](https://www.capterra.ie/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.capterra.ie/software/156136/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Smiddle Omnichannel Messenger Connector is an effective and reliable technical solution" — 5.0/5

> **Dmytro** | *7 October 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Smiddle Omnichannel Messenger Connector is able to serve customer requests through popular instant messengers: Viber, Facebook, Telegram, chat on the Bank’s website. The peculiarity of the solution is that all calls from customers go to a single service channel - Cisco Finesse, which greatly facilitates the work of agent.
Implementation of a chat bot in the Bank helped to service typical customer requests in an automatic mode, without the participation of agents, which positively affected on the efficiency and reduced the workload of the Contact Center.
Using API interfaces, Smiddle software products were integrated with the Bank's systems, which made it possible to serve not only anonymous, but also identified customer requests with personalized information, check balances and look for the nearest ATMs and branches. This significantly increased customer satisfaction with the provided services and increased their interest in alternative service channels.
> 
> **Cons**: An automated assessment of the quality of service for agents would be a great improvement.
> 
> In the process of cooperation, Smiddle has established itself as a reliable partner and team with high technical and communication skills. The company's work style is - creativity and flexibility in solving complex technical issues.
The deep professional knowledge of the development team allows implementing the desired solutions. Smiddle's contribution to the comprehensive training of our customer’s it-team is also positively evaluated. It should be noted that the project was completed in time, and all the issues were quickly resolved, which indicates a high level of customer support at Smiddle.

## Links

- [View on Capterra](https://www.capterra.ie/software/1035535/smiddle-omnichannel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/267407/Smiddle-Omnichannel/> |
| en-AE | <https://www.capterra.ae/software/1035535/smiddle-omnichannel> |
| en-AU | <https://www.capterra.com.au/software/1035535/smiddle-omnichannel> |
| en-CA | <https://www.capterra.ca/software/1035535/smiddle-omnichannel> |
| en-GB | <https://www.capterra.co.uk/software/1035535/smiddle-omnichannel> |
| en-IE | <https://www.capterra.ie/software/1035535/smiddle-omnichannel> |
| en-IL | <https://www.capterra.co.il/software/1035535/smiddle-omnichannel> |
| en-IN | <https://www.capterra.in/software/1035535/smiddle-omnichannel> |
| en-NZ | <https://www.capterra.co.nz/software/1035535/smiddle-omnichannel> |
| en-SG | <https://www.capterra.com.sg/software/1035535/smiddle-omnichannel> |
| en-ZA | <https://www.capterra.co.za/software/1035535/smiddle-omnichannel> |

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