What Is Campaigner?
Campaigner delivers all the basic and advanced email marketing features you need to grow your business without added expense of a marketing suite. From basic and advanced workflow automations and segmentation capabilities to SMS, Campaigner makes it easy to build and execute on high-performing campaigns.
Who Uses Campaigner?
Campaigner provides easy-to-use, scalable email marketing and automation capabilities for SMB and mid-market businesses. We also work with high-volume senders.
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Reviews of Campaigner
Use What You Know
Comments: We send a weekly email to 40k users and this program has worked for us for the last 8 years.
This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.
Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.
j2 Global Response
4 years ago
Hi Kristi, Thank you for leaving a review of Campaigner. We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team. If you have any additional questions please do not hesitate to contact us. -The Campaigner Team
Brilliant Customer Support. Limited Functionality
Comments: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.
Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.
Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.
j2 Global Response
2 years ago
Hello Shaun, I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on. Your feedback with regards to integration is also much appreciated and has been sent up to upper management. Looking forward to serving your email marketing needs in the future, all the best. Carlos Petersen, Customer Marketing Manager
Highly Efficient Email Automation Platform - Campaigner
Comments: Overall, I'm very satisfied with Campaigner. It's a powerful tool that helps me easily create and run automated email campaigns. The reporting system is comprehensive and helps me track the success of my campaigns.
Campaigner is a great tool for automating email campaigns. Its user interface is intuitive and easy to use, allowing me to quickly create and run automated campaigns. Its reporting system is also very comprehensive and helps me track the success of my campaigns.
One of the drawbacks of Campaigner is its cost. It is quite expensive compared to other similar platforms. Additionally, some of its features are a bit limited and could be improved.
Ziff Davis Response
3 weeks ago
Hi Zeynel, Thank you so much for taking the time to leave us a review. It's wonderful to hear you're making good use of Campaigner's features to generate and track your automated email campaigns. Regarding the cons, I'd love to chat through some of your concerns with you in more detail? As a valued Campaigner customer, your feedback will enable us to craft a better SaaS, not only for you, but for all of our customers, past, present and future. Regards, Adam
Much to be desired
Comments: We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively.
We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.
Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago). Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images. Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago. Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.
j2 Global Response
4 years ago
Hi Scott, Thank you for taking the time to review the platform. We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know. -The Campaigner Team
The software is very good for emailing campaigns with responsive customer service
The customization options are fewer than on mailerlite and constant contact
Ziff Davis Response
4 weeks ago
Hi Sibiry, Thank you very much for the outstanding review of Campaigner! It's wonderful to hear that our customer service team were responsive and you had no issues setting up email campaigns. Regarding the cons you present, this is valuable feedback we can use to craft a better SaaS for all our customers, past, present and future. All the best, The Campaigner Team