Local product
What Is Spiceworks?
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
Who Uses Spiceworks?
IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.
Not sure about Spiceworks? Compare with a popular alternative
Spiceworks
Other great alternatives to Spiceworks
Reviews of Spiceworks
Robert
Ideal free helpdesk for small to medium businesses
Comments: Overall I have been very happy with Spiceworks, especially the community of users.
Pros:
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Cons:
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
Matthew
Alternatives Considered:
Help Desk Where You Want It
Comments: Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Pros:
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
Cons:
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Guillermo
Alternatives Considered:
So far one of the best helpdesk system I tried
Comments: So far, it very helpful, I easy can track problems and present reports base on the number of tickets. Very helpful
Pros:
It is not that complicated to track your time and the money you could earn, I can add categories and users with a click, alerts and more
Cons:
The mobile app needs some improvements, also no iPad size yet, currently I am using a Samsung tab S8 ultra, the ads are taking mostly of the screen.
Verified Reviewer
Alternatives Considered:
Spiceworks is good for small companies
Comments: It was great at the beggining but whe the company grew and the tool was not able to grow with us.
Pros:
It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.
Cons:
It doesn't have a knowledge base. The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.
Joshua
Ever looking for an IT Asset Management App to use ..... Spiceworks has it all
Comments: My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.
Pros:
The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.
Cons:
I haven't find any fault using the app, so there is non for me to write
