LiveAgent
What Is LiveAgent?
LiveAgent is a cloud-based Help Desk Software with over 200+ compatible integrations.
Streamline all customer communication channels and manage them from a single shared company inbox.
Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more.
Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.
Start with a 14-day free trial, no credit card required, no contracts.
Who Uses LiveAgent?
Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.
Not sure about LiveAgent? Compare with a popular alternative
LiveAgent
Other great alternatives to LiveAgent
Reviews of LiveAgent
Brian
Quality video calls in place.
Comments: We have put it in place for online meetings and customer support systems.
Pros:
Great on issue tracking and help find solution.Customer support system dashboard for easy reach and connection to services.
Cons:
I have more benefits as for now that nothing is missing in functionality.
QualityUnit Response
last month
Hi Brian! Thank you for your 5-star review! Glad thave you on board :) - LiveAgent Team
Elīna
HR Support with LiveAgent
Comments: LiveAgent is a fantastic tool for HR specialists. It's intuitive, feature-rich, and has greatly improved my workflow. The support team is also top-notch, always willing to help with any questions or issues.In conclusion, if you're an HR specialist looking to streamline your work and improve communication, LiveAgent is definitely worth checking out.
Pros:
LiveAgent has made HR support a breeze with its user-friendly interface and robust set of features. Communication with employees and clients is seamless, thanks to the integration with multiple channels, including email, live chat, and social media. The ability to automate repetitive tasks has saved me a ton of time, freeing me up to focus on more strategic initiatives.
Cons:
On occasion, the software can be a bit slow, but it's not a major issue. The mobile app could also use some improvement, but it gets the job done.
QualityUnit Response
2 months ago
Hello! Thank you so much for your review! We are so pleased to hear that LiveAgent has improved your workflow and that you consider our support team top-notch :) We understand how important it is to have an efficient and effective HR and client communication system, and we are glad that LiveAgent can help make that possible. - LiveAgent Team
Linda
answering my customers is more accessible
Pros:
the tool is not complicated to use and very practical. it is fast and easy to use
Cons:
sometimes it bugs a little, but it's not much, compared to the usefulness of the tool, it's rather a good investment
QualityUnit Response
last month
Hi Linda! Thank you for your review! We are happy to see that you find LiveAgent easy to use :) - LiveAgent Team
Sara
This support desk software is fantastic
Comments: The availability of prefabricated responses is wonderful, and using them has allowed me to save a significant amount of time. I also like that I can make new fields to store specific bits of information about my customers.
Pros:
Using LiveAgent, I can view the cases being worked on by my teammates in real time. LiveAgent has made it easy for me to monitor my team's progress and understand what problems each person is solving.
Cons:
There is no internal chat functionality on the LiveAgent platform. The service has eliminated all chat features save for those between the agent and the customer. This is an essential function, as we rely on third-party applications for data transfer and communication.
QualityUnit Response
2 months ago
Hi Sara, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you. You are still able to have an internal chat with another agent in the system - simply click on the dot next to their name and start an internal chat. Feel free to contact us in case you would have any questions about it - we are available 24/7!
Yagmur
A Comprehensive and Reliable Customer Service Solution: LiveAgent
Comments: Overall, we have been really pleased with our experience using LiveAgent. It has enabled us to provide a high level of customer service and has been a great addition to our customer service team.
Pros:
Using LiveAgent has been a great experience for our customer service team. We find it very user friendly, reliable and comprehensive - covering nearly all aspects of customer service. It has enabled us to quickly respond to customer queries and provide an outstanding customer experience.
Cons:
The only downside we have encountered with LiveAgent is the cost - it is slightly more expensive than some of its competitors. However, we believe that the features and benefits it offers make it worth the cost.
QualityUnit Response
last month
Hi Yagmur! Thank you for taking time to to review LiveAgent. It's great to hear that your overall experience has been great. We would like to also let you know that we have recently introduced a new pricing structure that we believe will better meet the needs of our customers. This new pricing structure is actually cheaper than our previous one, and we are confident that it will provide you with even better value for your money. :) - LiveAgent Team
